Lightning Case Email Action: Inserting HTML/Custom templates pops up a warning modal ""Inserting this template will overwrite your email..."
Last updated 2020-01-23 ·Reference W-6740150 ·Reported By 39 users
In Winter '20 release whenever users try to insert an HTML or Custom email template on case email composer a warning modal pops up as "Inserting this template will overwrite your email, do you want to proceed?" even with blank email body.
1. Login to any Winter '20 Org (LEX only)
2. Open a case record and click on Email action.
3. Make sure the body of the email is empty.
4. Click on "Insert, create or update template" button available on the composer
5. Select any HTML or Custom email template.
Expected Result: Selected Email template should be inserted into composer without any warning message
Actual Result: A warning modal pops up as "Inserting this template will overwrite your email, do you want to proceed?" which is not expected when the email body is empty.
Click on the 'Insert' button and proceed to compose an email.
Reported By (39)
Is it Fixed?
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