PublisherAPI Stops working on case if a subtab of account. Using VF page in Lightning Console
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PublisherAPI Stops working on case if a subtab of account. Using VF page in Lightning Console

API , VisualForce , Lightning

Last updated 2019-09-07 ·Reference W-6208049 ·Reported By 1 users

Fixed - Winter '20

If using the publisher API in Visualforce page and displayed in lightning console as a utility bar item see behavior where the action is executed fine if the object is the primary tab,
However if the object is selected as the focused subtab this action no longer works as expected, no error messaging is displayed.

This then takes affect when the primary tab object is a standard and not seen if the primary tab is a custom object

1. Create Visualforce page have page available in lightning experience
<apex:page >
<apex:includeScript value="/canvas/sdk/js/45.0/publisher.js"/>
<apex:includeScript value="/support/console/45.0/integration.js"/>

<script type="text/javascript">
function selectTemplate(templateId) {
templateId = templateId.substring(0,15);
name: 'publisher.selectAction',payload: { actionName: 'Case.Email' }});

name: 'publisher.setActionInputValues',
payload: {
actionName: 'Case.Email',
emailFields: {
template: { value:templateId }
function pickTemplate(templateId) {
<a href="javascript:pickTemplate('EmailTemplateId')" title="Test Template">Test Template</a>

2. Add to Lightning App Utility Bar

3. Navigate to Account Object in Lightning Console

3. Open Case Object from cases related list on account, should open in secondary tab still under account

4. Execute VF quick action from utility bar

5. Email Action will not execute

Suggested workaround is to use the lightning:quickActionAPI component

Requires VF functionality to be instead moved to aura.

Reported By (1)

Is it Fixed?

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