Do Not E-mail flag cleared by Salesforce Sync when "overwrite opt-out status" feature enable in the connector


Last updated 2019-01-07 ·Reference W-5548688 ·Reported By 18 users


The Do Not E-mail flag will be clear at the next sync with Salesforce if the Opt-Out field is not checked too when you enable the option that allows users to overwrite a prospect’s opt-out status.

In Pardot go in Admin - Connector - Edit and select the option: "Overwrite Prospect Opted Out field"
On a Prospect record, check the Do Not E-mail flag and leave the Opt-Out uncheck.
At the next CRM sync, the Do Not E-mail flag is cleared

Disable the "Overwrite Prospect Opted Out field" in the connector user.

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