Error while editing the Admin user in an Enterprise Edition org

Error while editing the Admin user in an Enterprise Edition org

User Interface

Last updated 5 days ago ·Reference W-5368467 ·Reported By 272 users

Fixed - Summer '19

Summary
Enterprise Edition orgs, created from the Environment Hub or created as Scratch Orgs, throw an error when editing the standard System Administrator user: "This user is a portal administrator and must have a profile with the "Edit Self-Service Users" permission."

Repro
1. Log in to you Environment Hub org.
2. Go to the Environment Hub tab and create an org.
3. Purpose: Test/Demo and Standard Edition: Enterprise
4. Fill out the other fields and create the org.
5. Log in to the created org.
6. Go to the Admin User | My Profile | User Detail | Edit | Save.
7. The error message will appear:
Error: Invalid Data.
Review all error messages below to correct your data.
This user is a portal administrator and must have a profile with the "Edit Self-Service Users" permission.

OR

1. Create an Enterprise Edition Scratch Org.
2. Log into the Scratch Org and edit the standard System Administrator user. Update any field and hit save.
3. Notice the error that says "This user is a portal administrator and must have a profile with the "Edit Self-Service Users" permission."

Workaround
For existing orgs that are affected by this error message, you can either create and add or modify an existing permission set for users using standard profiles, or modify a custom profile for users using custom profiles

Using modifying Permission Sets method

-------------------------------------------------

1. Go to Setup

2. Navigate to "Administrator > Manage Users > Permission Sets" or use Quick Find to search for "Permission Sets"

3. Click on "Permission Sets"

4. Click on an existing permission set

5. Click on "App Permissions" in Apps section

6. Click on "Edit" button

7. Enable the "Manage Customer Users" checkbox

8. Click on "Save" button

9. Go to Setup

10. Navigate to "Administrator > Manage Users > Users" or use Quick Find to search for "Users"

11. Click on "Users"

12. Click on the User having issues with

13. Click on "Permission Set Assignments"

14. Check if the Permission edited/created is already assigned to the User.

15. If the Permission Set is not Assigned

a. Click on "Edit Assignments" button

b. Select the permission set need to be added from the "Available Permission Sets" list box.

c. Click on "Add"

d. Click on "Save" button.





Using modifying User Profile method

-------------------------------------------------

1. Go to Setup

2. Navigate to "Administrator > Manage Users > Users" or use Quick Find to search for "Users"

3. Click on "Users"

4. Click on the User having issues with

5. Find the "Profile" the user is assigned with

6. Go to Setup

7. Navigate to "Administrator > Manage Users > Profiles" or use Quick Find to search for "Profiles"

8. Click on "Profiles"

9. Click on "Edit" link next to a profile

10. Enable the "Manage Customer Users" checkbox

11. Click on "Save" button


If the workaround is not available for your org - please review https://success.salesforce.com/issues_view?id=a1p3A0000003UVeQAM

Reported By (272)

Deepa Hiriyanna Subhash V Anil Madithati Brian Armstrong Frank Cava Drew Chaplin Matthias Greier Anushree Sarkar Anthony Lockmon Florent GUIGNARD Douglas Younger Chris Gerardo Chad Boonswang Matt Comer Simon Maskell Liam Dempsey IT Department Nathan Allison Joost Jongman René Haanstra Russell Potter Nathan Batterham Julia Absetz Rob Bastress Raul Gutierrez Victoria Winters Justin Oser Lionel Yang Raquel Feitor Stijn Vermeulen Peter Bender Luanne Johnson Ursula Wilson Neil Morrish Sebastian Lechner John Daniel Benjamin Ross Ulas Kutuk Jon Rust Steve Kelleher Mary Armstrong Marcel de Brauwer Lin Thaw Khaing Cloud Performer Kyle Haver Kathryn Shannon Volodymyr Antoniuk Wade Lovell Satrughan Mahato Riya Chaudhary Ben Smith Sebastien Robeyns Ginnie Mae Admin (G) Sean Whiteley M.INT Admin Bruce Wayne Leila Stabbe Dan Boudreau Brandon Coston Jeff Farnsworth Jesse Grimm Justin Richmond Héctor Pérez Martín George Atkins Venkata Bandi TJ Turner Eran Vizel Matt Amen Jun Yih+Tan Vanessa Clarke Sakthivel Madesh Javier Franco Gallego Paolo tusoni Manoj Vidanage Panduka Siriwardena Pam Bryan Tim Calje Implementation Team Michael Brown Cindy Wishart Ryan Patrick Jonathan Bengtson Karen Reichner Andy Capel Carrie Monae Michael Van Nieuwenhoven Joel Rothermel John Bergamini Sven Brenner Cindy Jones Sean Wylie Adam Jennings admin formind Igor Vergasta Richard Murray Sulabh Kapoor Dominik Konrad Robert Carlisle Kristen Breidenbach admin gcompany Sankarkartik Raman Josh Kwartler John Gibson Poonam Arya David Avnon Sunil Nangare George Atkins Tyler Broussard Jessica Boardman System Admin Eric Junker David Vanheukelom George Davis Kevin Sheridan Bernadette Henson Matt Christian Raja Chandra Andrew Tasi Crystal Karanovich Matt Young Shrinivas Kalkote Tim Kauffold Roger Halverson eightCloud Rebecca Glasser Chris Kontz Benoit FLORI MOHAMED DADOU Bo Laurent Richard Judd Nidheesh N Bouke Van der Weerdt Jeffrey Smith Lynn Guyer Ezra Soleymani Jennifer Sherbrook Amanda Corvaia Jochem Maas Clayce Rodamer Guillaume Minero Benjamin Ross Louis Bompart Jeremie Robert Francis Mireault Denis Shelgunov Matthew Day Adam Barylak Mike Reeves Darrica Janak Michael Matthews Chad Meyer Andy Norman Kasthuri George ClearRisk Admin Nanda kishore Eluru Jeroen Binnekamp Joey Ho Hai Thach Ksenija Volkova Juul Schobbers Sam Mohyee Phil Ratliff Camille Dupont Yatish Sharma Pedro Diezhandino Bernadett Dömötör Michael Goldberg Tina Jacoby Carsten Meissner Tawfik El-Sarrag Rachel Coleman parx admin Vedran Presecki Eelco de Vries Amanda Keehner Richard Behnisch Andy Perillo Deb Flores Jason Wheeler Kristina Lorenz Luke Whiting Joseph Dennis Kane Lazenby Rima Khadour Luis Perdices Daniel O'Brien Nick Hutchinson Craig Haskell Alex Curry Whan Park Bill Gould Michael Camp Blake Curtis Ted Hewitt Adam Wiederhold Lauren Bird Bragatheesh Krishna J R Dinah Bagley Matt Clausen Vicky Singh John Allen Pasha Rahmati Javier Blanco Swetha Mandava Angel Estremera Angel Estremera David Lewis Jelle van Geuns Sebastian Lider Fabiano Santos Vacheslav Aronov David Dawson Robert Ruelas Johnny Slate Omar Rodriguez Gina DeCastro Guillaume RAJOT Donald Bittenbender Lauren Boyle Jo Garibay Lawrence Lam (TS) Dustin Dekeyrel Michael Haase Edgar Rodriguez Omar Rodriguez Jeff May Alex Onos Ben Patterson Nic E. Hannah Stephenson Cody Beitel Jason Tsai Bryan Mitchell Daniel Miller Dan Wuensch Vijay SHAROFF Arun Kanojia Liz Robitaille Garret Patten Maria Malczyn Keith Chisholm bob matt Joe Bialkowski Tyler Loftis nCino Admin Adam Desmarais Aaron King Elham Hashemi 昭弘 相澤 Steve Baxter Jason Bennett Peter Doten Bryan Lucas Sue Wong Alice Perez-Heins Prathyusha Jataprolu Jesica Biecher Jesica Biecher Katie Metz Sarah Lovatt Antulika Bhadouriya Andrew Hazel Sundog Sundog Sravanthi Yarava Philip Howland Guillaume Loubier Mary Gage Howard Friedman David Cheng Jean-Pierre Pereira Vanessa Aylagas Robert Bowman

Is it Fixed?

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