When Changing Case Owner from Related Record Component, Queue Lookup Intermittently Fails to Appear
Last updated 2019-09-07 ·Reference W-4896444 ·Reported By 133 users
Some organizations may find that using the Related Record component to change a Case Owner intermittently fails to display 'Queues' as a lookup option.
1. Switch to Lightning.
2. View a Case record.
3. Edit the Page to include a standard 'Related Record' Component for Cases.
4. Return to the case record and, using that related record component, Inline Edit the Case Owner.
5. Click the ‘x’ to remove the current owner.
Customer should see both Users AND Queues available.
Customer occasionally sees ONLY Users / People. The 'Queues' option is missing.
Try refreshing the page or use the main 'Record Details' component to make ownership changes.
Reported By (133)
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.