Salesforce for Outlook generates a script error at login

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Last updated 2019-02-07 ·Reference W-4732297 ·Reported By 205 users

Fixed - Summer '18

Summary
Authenticating a new user or changing and re-authenticating an existing user from the Settings link in Salesforce for Outlook can generate a script error when the login panel loads

Repro
1. When starting Salesforce for Outlook for the first time the Salesforce for Outlook settings wizard will load and initially navigate to the login page. This also happens when selecting Settings for Salesforce for Outlook in the System Tray and changing the User.
2. When the SFO login page loads a script error is also generated with reference to https://c1.sfdcstatic.com/etc/clientlibs.............

Workaround
1. Selecting "Yes" in the Script Error window when the window pops should click past the error and allow users to supply login credentials and work with SFO
or
2. Add a registry entry in HKEY_CURRENT_USER hive and restart Salesforce for Outlook

-Close all your programs, you would need to right click on the Salesforce for Outlook icon in the system tray icon and click on Exit to close SFO
-Start the Registry Editor on the local machine
-Navigate to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
-Right Click on a blank area on the right side then click NEW,
-In the pop up menu choose DWORD(32bit)
-Type in SfdcMSol.exe for the value and press Enter
-Double click on the newly created key and select Decimal and enter 11000 for the Value Data
-Click on Ok
-Restart Salesforce for Outlook and navigate to the login prompt and enter credentials and use normally.

Reported By (205)

Jonathan Knapp Michael Fraker Jennifer Vail Sanne Kjær Sørensen Charles Greenan Pat Penaherrera Matt Crawford Stephanie Anhang Shahid Khan Brandon Carr Pam Miller Brian Blackie Kristin Cecil Nandita Shah Michael Smith Claire Howard Andy Gibbons Simon Wickström Chris Duke Guillermo Giral Sebastian Jamie Aliucci Pascal Schenk Satish Shivakulandai Chris Templeman Kathleen Lehnigk Christine De Jesus Nick Koss Tayeba Noyan AJ Brown Anirban Samanta Maureen H. Brown Toby Brooks Kristin Evans Matthew Buckman Simona Stankova Stewart Magnuson Lindsey Dunn 光 近藤 Jonathan Yang Eric Mortensen Rachel Kim Mark Mangano Liane Hirabayashi Marlon Rodriguez Monica Moninhas Lance Spracklen Guillermo Pedroni Snigdha Chennupalli Michael Kirchmann Nickki Gibeaut Alex Sloan Maite Celaya Cory Holbrough Jason Howe Darshan Shah Deborah Fan Richard Houston Tarun Mukhia Quentin Ruffault Michelle Arndt Commercial Support Tanu Sharma Gary Sefcik Rejeesh Ramachandran Kevin Nally Constantin Potoshin JW Bookwalter Bodo Weinknecht Petri Edelmann Krystin Fitzgerald Christian Zapla Peter Geier Dawn Michetich Zahra Petri Matthew Soleyn Gabriel PAOLI Ranjit Tiwari Jacques Grillot Jose Carlos Diaz Steve Collins Kerith Helland Daniel German Gareth Fuller Michael Zur Wim van Strien Sanja Mizdrak Ken Chiba Elka Ionov Samuel Hamon Chris Eggers Kory Howard Joe Piazza Vidal Vázquez Sánchez Andrew Salpas Martin Luechinger ZST Read Only Herison ANDRIAMIHAJA Joseph Wildey Christopher Shade Corey Matejka Shruti Admin Anushree Sarkar Sami Noll Lizaveta Melnikava IT Infrastructure Desktop Support Susanne Hjort Bøllund Caroline Häming איציק וילק Timo Jokelainen Desiree La Grandier Catriona Henderson Martin Reiter Paul Stones Michelle Baessler Remo K Adeola Adelekan Martin Kummerer Pooja Arora Chris Pearson Aswartha Balla Leonard Silon Megha Sapra Leonard Silon Nikhil K Padigela Stephanie Dempsey Ho Lam Cheung Tammie Silber Tammie Silber Michael Moran Carlos Bonilla Piya Fiedler Yogesh Khatri Heidi Catron Marine Tabourier Doug McAfee Richard Delgado Richard Carrey Richard Gray Richard Johnson Michael Sharp Jaime Guevara Mark Waring Michael Bryant Alexandra Kesman Ali Al-Mawry Jonathan Malloy Ted Weinberg Bogdan Mihailescu Nik Rentas Devon Weaver Harpreet Dulai Craig Moore Sai Nouduru Mauro Sanna Barbara Kerwin Terry Wyman Craig Williams David Pazos David Sobczak Tim Galas Saskia Baur Myo Min Tun Casey Shockley Paul Smith Charles-Henri Faure Rajnish Songara Rasmus Rask Lif Hueg Charlotte Hellested Broebeck Louisa Reynolds Denis BOURDON Jim Cripe Chris Librel Thorsten Köbe George Scales Tee Yong Lim sheen sosa Walter Stegen Amber Poston Bradley Rice David SOBCZAK Tommy Lau Boon Seng James Micallef Dean Salyer Andreas Gerogiannis Diana Jussila-Welsher John Clerici Vijay Motiramani Vinod Kumar Richard Judd Nathan Helliwell Maeran Shaikh Patti Abeyratne Abhay Singh Kilian Quesada William Keam Katy Roberts Seth Hall Warren Farmer Matt Rawlinson Aldo BORDIERI Uguisu Sei Kersty Zahn Kelly Brown Rohit Patwardhan

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP14 AP15 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS110 CS11 CS116 CS12 CS137 CS138 CS13 CS14 CS148 CS142 CS15 CS152 CS151 CS16 CS17 CS18 CS19 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS93 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU29 EU30 NA104 NA109 NA100 NA101 NA103 NA102 NA105 NA111 NA112 NA129 NA130 NA136 NA135 NA132 NA131 NA146 NA154 NA155 NA196 NA21 NA32 NA33 NA37 NA39 NA40 NA42 NA44 NA45 NA46 NA47 NA49 NA50 NA51 NA52 NA53 NA54 NA56 NA57 NA58 NA59 NA60 NA61 NA62 NA63 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA78 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5

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