Incomplete record page load when Feed View is enabled and the New Note quick action is present on page layout

Winter 18

Last updated 2018-05-05 ·Reference W-4466450 ·Reported By 1 users

Fixed - Summer '18

A page load error will occur after adding the New Note quick action to the page layout. This appears to affect multiple objects that support the quick action. When this occurs the following is visible when viewing the browser developer console by hitting F12 on your keyboard:

Oops, an error occurred parsing JSON: SyntaxError: Unexpected number from textwhile(1);
{"errorid":"1274332776-79956 (1090342179)","errormessage":"An error occurred while processing your request. The support team has been notified of the problem. If you have additional information that may helpful for reproducing or correcting the error, please contact Salesforce Support at Please indicate the URL of the page you requested, any error ID shown below, and any related information. We apologize for the inconvenience. Thank you again for your patience and assistance. And thanks for using!\n\nError ID: 1274332776-79956 (1090342179)"}

1. When in the Classic user interface navigate to a standard object page layout that supports the New Note quick action such as Account.
2. Add the New Note quick action to the page layout and save.
3. Navigate to an Account record using this layout based on the Record Type.
4. Click on the Show Feed link to show the available actions and feed history.
5. The Feed should fail to load. Click F12 to bring up the browser console to see if the error in the Summary displays.
6. Reload the page and the header of the record will load but the record detail will fail to load presenting with an essentially blank page.
7. Hiding the Feed and then performing another reload will restore the page contents.

Remove the New Note quick action from the page layout until the Known Issue is resolved.

Reported By (1)

Is it Fixed?

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