Salesforce Field Service Lightning Android Mobile - App crashes when trying to make a post with a file attachment other than image or video.
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Salesforce Field Service Lightning Android Mobile - App crashes when trying to make a post with a file attachment other than image or video.

Mobile , Service

Last updated 2020-02-25 ·Reference W-4401817 ·Reported By 4 users

Fixed

Summary
For Technicians who are using Salesforce Field Service Lightning Android Mobile app and trying to make a post with a file attachment other than image or video, the app crashes.

The issue occurs with file types such as pdf/doc/csv/xml/txt/rtf etc. except for image (png, jpg, jpeg) and video (.mp4) files.

Repro
1. Log into Field Service Android app and open any Service Appointment.
2. Go to the Feed tab, then tap "Create A New Post"
3. Tap the camera icon, then select Gallery
4. Try to attach any file type such as pdf/doc/csv/xml/txt/rtf etc.
5. Notice the app will hang or crash

Workaround
Use the FSL Android app to attach only image or video files till the issue gets fixed, and use the Salesforce mobile app or browser based Full site to attach any other file types.

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