Email Alerts to Account Team are not sent from Workflow on Activities
Last updated 2019-06-12 ·Reference W-3206291 ·Reported By 73 users
An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.
0. In an Org with Account Teams enabled
1. Create a Workflow Rule on Task (or Event).
2. Add an Email Alert to this rule with an "Account Team" recipient ("Account Team: Account Manager", for example). Activate the rule.
3. Add yourself to the Account Team of an Account, with the Team Role selected for the Email Alert recipient.
3. Create a Task to trigger the WF rule.
Actual Results: Debug will show the rule triggered, but no email is sent to the Account Team Member
Note the same behavior is seen when Process Builder on Task/Event is used to trigger the Email Alert.
None at this time
Reported By (73)
Is it Fixed?
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