Lightning Experience - PDF files not rendering as expected in full size

Last updated 2019-06-04 ·Reference W-3889867 ·Reported By 154 users

Fixed - Summer '18

Uploaded scanned PDF files not rendering as expected in full size in Lightning Experience.

The same files can be correctly visualized in Salesforce Classic.

Previously this was thought to only occur when the PDF contained a letterhead however, the scope of the behavior has been expanded and may occur regardless of whether the file contains a letterhead or logo.

1. Switch to Lightning Experience
2. Go to Files tab
3. Click on a scanned compact PDF file
5. Notice that the page content is not fully rendered
6. Close it
7. Click on the drop down on the right and select File Details
8. The Preview mode shows a fully filled file
9. Click to see the file in full size
10. Again the page content is not fully rendered

11. Switch to Salesforce Classic
12. Go to the Files tab
13. Click on a scanned compact PDF file
14. The Preview mode shows a fully filled file
15. Click to see the file in full size
16. Again the page content will be fully rendered


June 15 2018: This issue has been fixed as apart of Summer '18. It will roll out to Sandbox and Production instances as part of the normal release cycle. See release notes for more information and instructions to enable:

Release notes:

May 25 2018: Admins will have to enable the preference "Display alternate file previews" under Salesforce Files - General Settings to see this fix. Salesforce recommends that customers test the fix in a sandbox that has already been upgraded to Summer '18, while waiting for the release to reach their production instance.

Please note that at the time of this update, the preference is visible in Sandbox instances only. Contact Salesforce or wait for further updates for production instances.

Release notes:

February 23 2018: It has been identified that this issue is not specific to the PDF containing a letterhead as previously indicated in this Known Issue and may occur with compact PDF files independently of whether the document contains a letterhead or logo.

Reported By (154)

Jessica Gray SF Admin Lars Ursem Varun Chaddha Stian Åsen Owen Davies Janet Cutler David Johnson Ilia Ostretsov SFsysadmin Elena Perez Isabel Hervías Brian Anderson Kosuke Fujimoto Keith McWilliams Propel Support Brian Sohmers Eunice Leack Alexander Fuchs Comms Choice Anthony Trinh Olivia Torres Admin Telnext Alice Martin Raphaëlle Faure Kimberli Coleman Sam Lassiter Karan Khanna Greer Banks Lysiane sanchez Tyler Sill Saravanan Selvaraj Prashant Kumar Sonali Kothavale Max Winkler Kyle Bannon Julien COLIN Paul Tran Giacomo Bisoffi Kevin Crews Nubik Consultant Kevin Fennell Nimbus Point Martin Müller James Pullman Lauren Barbee Mike Glantzberg Brittany Heymans Bryan Dawson Sally Wilson Mreedula Singh Rituparn Shinde Thomas Ruether Per Hjalmars Gustavo Tandeciarz Rickardo Romero Bradley Eigenberg Carol Pogue Chris Uggen Quentin Chanroux Admin Hardis Reese Rogers Leah Reynolds Sidharth Chaturvedi Benjamin Sicsic Philippe Van de Velde Enable Admin Alan Ruan Srinivas Gonuguntla Lieven Benoot Tom Van Mieghem Rachael Ingwers Société HARDIS Xiao Yu Corie Goodman Lance Johnson Natasha Hanno Brian Garland Paul Murphy Greg Peckham Ralf Gingter Sarah Stoke Joseph Caputo Uday Bikkumalla Jeet Patel Santoshi Codavalli Hendrik Ernst Thomas Nguyen Emanuel Vitorino Päivi Lehmuskallio Jeff Deters Jill Thayer Daniel O'Brien Anjali Thakare Provisio WISC Herman Horsten Kim B Shalom Cherian Barbara Collins Kathy Nolan Simon Kinder Chris Benoit Phil Maguire Lourens Heunis Roisin Magee Suzanne Marlow Drew Kennedy Ilya Vasilenko Eric Rodriguez Venugopal Kapa Paul Bulluck 信美 佐藤 Mahesh Lad 翔 成島 Sergio Alcocer Vazquez Julia Schmidpeter Samuel Brock James Britt Ciro De Felice Alexandre de Bretagne Craig Finck Remy Palle Cédric LETELLIER Sally Levine Susan Surmick Tim Worsley Thomas Chapman Nazim Aliyev Jeanette Gronseth Dan Harris Brian Bader Kimberly Loveland Robert Hansen Lisa Whalen Melvin van Leeuwen Relation Edge Robin Cole Daniel Norberg Jeff Sbonik (Dont Use) Shelley Hou Brian Seifert Bruce Haynes Sara Saidi Angelo DI FABIO (EXT) Steve Summers Jay Milo Abby Douglas Chris Whitehead Sandra Jensen Scott Rench Jeremy Smith Jacob Boyd Catherine Park Executive Rebecca Redmer

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS12 CS129 CS128 CS125 CS124 CS123 CS137 CS138 CS13 CS14 CS148 CS142 CS15 CS152 CS151 CS16 CS17 CS18 CS19 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS93 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU29 EU30 EU31 NA104 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA112 NA111 NA115 NA114 NA113 NA117 NA129 NA124 NA122 NA130 NA136 NA135 NA132 NA131 NA146 NA142 NA141 NA154 NA155 NA174 NA196 NA21 NA32 NA37 NA39 NA44 NA45 NA46 NA47 NA49 NA51 NA52 NA53 NA54 NA56 NA57 NA58 NA59 NA60 NA61 NA62 NA63 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5

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