Embedded Chat File Transfer "Select a file under 5mb" message is not 508 (accessibility) Compliant

Embedded Chat File Transfer "Select a file under 5mb" message is not 508 (accessibility) Compliant

Live Agent , Communities , Lightning

Last updated 2020-01-21 ·Reference W-7055008 ·Reported By 2 users

Scheduled - Summer '20

When an agent request a file from a visitor and the visitor tries to send a file that is larger than 5mb, the visitor will receive a message that says "Select a file under 5mb".

This message's color contrast does not meet accessibility compliance. According to section 508 accessibility compliance, Text and interactive elements should have a color contrast ratio of at least 4.5:1.

1. Login as Admin User on any org which has Omni and Live Chat enabled
2. Go online in Omni
3. Use Embedded Chat from a Community or External Site to start a chat
4. On Agent side, request a file and use any record to send the request
5. Try to upload a file larger than 5mb and you will be presented with the "Select a file under 5mb" message which currently displays in a light blue (#4a90e2)

This can be overridden with a manual CSS rule per the following example:

.embeddedServiceLiveAgentStateChatInputFooter .selectNewFile { color: #000000; }

If you are using a Community, you will need to make a custom Lightning Component using an Aura HTML Style Tag:

<aura:component implements="forceCommunity:availableForAllPageTypes" access="global" >
<aura:html tag="style">
.embeddedServiceLiveAgentStateChatInputFooter .selectNewFile { color: #000000; }

Is it Fixed?

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