Users on macOS Catalina 10.15.2 cannot authenticate with the Outlook Integration app

Users on macOS Catalina 10.15.2 cannot authenticate with the Outlook Integration app

Email Clients , Outlook , Lightning

Last updated 25 days ago ·Reference W-7044779 ·Reported By 366 users

Fixed in version macOS Catalina 10.15.3

Summary
The macOS Catalina 10.15.2 update may have included changes to the underlying WebKit control used in Outlook for Mac. There seem to be restrictions with nested 3rd party iframes reading cookies that are already set. This change has led to an issue where users on this version of macOS cannot log in to the Salesforce Outlook Integration application.

Repro
Launch the Salesforce Outlook Integration application by clicking the "View" icon in the Outlook ribbon.

Workaround
To workaround the issue in the short term access the Salesforce Outlook Integration application from Outlook on the Web.

Updates
1/28/2020 Apple released macOS Catalina 10.15.3. This OS update should completely resolve the authentication problem described in this issue.

Reported By (366)

Ryan Stang Andrew Snyder Joseph Greco Tiana Baur Niko Pamboukas Tao Pei Simon Fakir Jeff Medlen Andreas Heckel Tom Bozzo Daniel Ordaz Sherry Flumerfelt JP Seabury Liam O'Mara Thanaydi Sandoval Sergio Chahud Wyatt Conrad Josh Sokoloff Erlinda Haddon Jlord Villaflores Vitalii Bezbozhnyi Pamela Kuffel Florin Alexandru Patrichi Nexell www.nexell.net Fernando Monllor Montoyo Verner Obel Victor Carreon Emma Mowat Seán Flaherty Ian Jennings Martin Halfhide Shachar Kaufman Jarle Heggedal Ron Woodle Alica Fuchs Kelly Faria Alexander Rych Dean Greer Emel Idrizova Tadeas Kinkor Pierre Poggi Lee Barth Jeff Couch Sumaira Memon Andy Wells Michele MacDonald Jayson Warren Wade Justin Jett Paul Dube Nickki Gibeaut Joe DiGangi Claire Nicholson Sarah Dove Jim Henke Daniel Deutsch Momchil Petrushkov Jennifer Chichester Julien De Matteis Bill Bland prasanthi syamala John Knope Blake Butler Till Affolter Martin Rauba Stefan Pfammatter Bryan Gorka Joe Mitchell Stéphane Vinuesa Kevin Neuhold Hallstein Hagen Andre Moa Paul Goldman Susan DeFazio Heiko Klarl Will Anderson Barrie Brown Jeremy Bauman Adam Rosenblum Srinivas Pathi John Weiss Jane Leigh Nathan Trites Jessica Lana Candi Flater Daniel Hirt Drew Harlow Elias Livanis EMCT SFAdmin Sally Brownbill Justine Cres Aaron Liu John Bigler Chris Swanson Adriana Alfaro Andrew Small Christian McKenna Hethyr Tregerman Marc Lahoudie Dylan Friddle Andrew Davies Katia Florescul Lane Schilling Linda Mabelis Dominique Duhayon Craig Kee Daniel Roberts Sean Houshmandi Chris Keller Karsten Le Blanc Tricia Nolan Hugo Gerritsen Meg Sauvé Cristina Jimenez Hjalti Hannesson Cimt Administrator Kaitlyn Luboff Franz Mazzone Ciprian Bandu Evan Rochkind Frank Monaco Pedro Neves Ian Isaacs Maxime Bonnet Kevin Huynh Chandra Lekha S Kevin Conard Natasha Mukherjee Maria Fernando Taija Tevia-Clark Jennifer D Karoline Szpilak Peter Niedermann Ben Francis Deb Grieshop Josh Elboim Alfredo Pirrone Castle Gay Matthew Callman Mike Ron Alexandra Salomon Divesh Puri Tom Berdan Tom Canterino Gopi Pajjuru Apurva Bhardwaj Marc Zamsky David Carpenter Miguel Valero Nelson Pequeno Sean O'Donnell Natalie Suarez Jenny Uy Danny Taylor Monica Moninhas Julija Lukaityte Jobby Cheong Jeroen Scheurwater Philip Cummins Garrett Dobson Laura O'Connor April Martin David Campos Andy Kahnke Jean-Christian Dumas Roos Duursma Viswanatha Rachakonda Nancy Gresham Miklos Bata Darren Brackett Gabor Arany 光慈 深沢 Andre Scheffknecht Durandt de Wet Matt Kendzicky Aaron de Mello David Goldstein Beth Anderson Rachel Kyles Ray Grant Mathieu Perrin Rodrigo Arcos Chazarreta Cathy Jackson Courtney Coulter Tony Di Carlo Raphael AUBERIVE Dave Dudek Shay Davis Stephanie Leach Charity Lytle Uzma Khanmohamed Michael Pawlowski Reid Roemmich Brian Johnson Mollie McIntyre Ryan Nelson Nicolas DOUZIECH Matteo Bosio Cheryl Mortenson Jiri Dvorak Lauren Southers Hannah Hunn System Admin Jeremy Smuder Christopher Brown Noel Alamo Carolyn Lowe Brad Dannettell Lauren Euseppi Shane Morris Dirk Kerkhof Erica Jackman David Schultz Darrel Niemann Alex Sosnov Quan Dao Dennis Jenske Nicholas Morss Maura Ziemski Adam Dolan Philipp Mathis Iben Falconer Jordan Long Rob Glickman Caroline Dando Allyson Olaniel Kenny McColl Sally Fazal Nancy Chase Melissa Plew Jan Sterl Rob Browne Torben Lauridsen Data Administration Thomas Seuring Marcus Simmons Gergana Ivanova Greg Price Karthik Perumal Victor Cao Steve Payne David Kazaryan Sonya Dreiske Patrik Pavol Matthew Hall Stephen Mader Christine Hanes Muhammed Sultan James Armijo Jean-Michel MOUGEOLLE Charles Farry Jan Sessenhausen Kekeli Womade Hunley Group Leah Boone Emilia Emilia Rönnqvist-Leivo Melody Lwo Richard Bjorkmann Natasha Mukherjee Russell Chiles Andrew Bresnahan Graeme Grant Scott Genzer Tim Likes Herb Kuryliw Justin Amado Kaisa Manninen Christian Leifgen Miki Sode Debbie Bostak David Martin Hillary Guotana Joseph Grinstead Daniel Weisblum Jeff Parmelee John Draginis SFDC API User Marco Wittig Travis Phipps Ryan Monnin sf developer Nicole Quick William Tylander Liz Dwan Evelien Meel Jeroen Binnekamp Guy Daguanno Glen Duchacek Jordon Griffith Steve Baines Matt Isaac Pamela Roberts Matt Brackin Vani Kota (MCS) Steve Weber Robyn Richardson Suzannne Brimley Diana Kent Johannes Lange Valter Souza Chellappa Nagarajan Jesse Hill Jeremy Mohr Reilly McClure Nick Romano Ed Rowland Juan Ferrer Willis Lim Margie Schur Katherine Lawrence Parallels System Admin Ahmed Shihadeh Guillaume SERTON Tyler Beaty Caleb Oster Ivan Rubio Joseph Chordas Shai Shenkar Jeremy Zahrte Michael Weinglass Elsie Paul Han Jessop Michael Roll Fatih Güner Gustavo Campos Erin Michelotti Simone Singh Ernie Hall Mark Winter Matthew Cowden Mark Seed Robert Kerr Michelle Bentley Alan Berg Benjamin Roberts Justin Gould Christopher Lewis Chris Seed Marie Thiele Anthony Dorsey Ben Zhang Shelby Favorito Pierre-Luc Hardy Greg Fenton Joseph Bischof Camil Lafreniere Justin Soucy Brian Z Chris Stone Ryan Bestul Jack Porter Mark Marin Stefan Willebrand Marek Šantavý Stefano Pilla Steve Holland Valentijn Garritsen Tim Nelms Richard Clarke Christina Hennet Jim Kerr Mark Hotter Velsen Vasilciuc Michael Kronk Aditya Bhattar Rajesh Krishnaiah James Sedam

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