Snap-Ins Prechat sending out Case Assignment Emails to Chat Agents
Last updated Yesterday ·Reference W-5232743 ·Reported By 134 users
When you utilize the standard pre-chat form for the case object for Snap-Ins, your agents may receive emails stating that a case has been assigned to them when they take a new chat. All of the proper measures will be taken in the org to not receive the emails, but they will still persist.
1. Have Snap-Ins set up in your org and use the standard pre-chat form for the case object.
2. Go online via the console and accept a chat.
3. Shortly after the chat is accepted, you will receive an email stating that a case has been assigned to yourself.
None at this time.
Reported By (134)
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.