Parent Records of Service Appointments don't copy to Partial Sandboxes resulting in errors
Last updated 2018-12-03 ·Reference W-4628792 ·Reported By 1 users
Users may see various errors in Partial Sandboxes when using any Field Service features. The errors will typically look something like this:
ORA-20002: ORA-06512: at "GRUMPY.CUDDMETADATA"
These errors are the result of Service Appointments being copied over to Partial Sandboxes without their Parent Records.
There may be a number of ways to run into this issue the most common:
1. Login as a System Admin with the required Dispatcher Permissions
2. Navigate to the Field Services tab
- ORA error shown.
- No errors shown.
This is a limitation with Partial Sandboxes. As a workaround consider using a Full Sandbox. If that is not an option please reach out to Salesforce.com Support to assist in re-parenting the orphaned Service Appointments.
Reported By (1)
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.