Queue Position is showing numbers drastically outside of queue range for chats.

Live Agent , Service Cloud Console

Last updated 2018-05-17 ·Reference W-4534521 ·Reported By 4 users

Fixed - Summer '18

If the Queue Position field is exposed on a custom chat window, sometimes customers may see that their queue position is greatly outside the queue length (if any) that is configured for the affected chat button.

Transcripts will also display the varying numbers as well in the history.

The issue is intermittent and only appears to happen when many chats are coming in at the same time.

None at this time.

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