Duplicate Lead Assignment Rule email notifications are sent when a Lead is inserted via API

API , Flow

Last updated 2018-06-09 ·Reference W-4438360 ·Reported By 40 users

Fixed - Summer '18

Duplicate Lead assignment rule notification emails are sent for Leads created via API (e.g. Pardot, Apex).

Steps to Reproduce
1. Login as a System Admin
2. Activate the "Stop Automated Field Updates from Suppressing Email Notifications" CRUC
3. Create the following Lead Assignment Rule:

Rule Name: Assign to me
Active: True

Rule Entries (1)
Step 1: Set the order in which this rule entry will be processed
Sort Order: 1

Step 2: Select the criteria for this rule entry
Criteria: Last name equals Test

Step 3: Select the user or queue to assign the Lead to
User: yourself
Template: any active email template

4. Create a process that updates a field on Lead:

Choose Object and Specify When to Start the Process
Object: Lead
Start the process: when a record is created or edited

Define Criteria for this Action Group
Criteria Name: test
Criteria for Executing Actions: No criteria—just execute the actions!

Immediate Actions: Update Record
Action Name: test
Record: Lead that started the process
Criteria for Updating Records: No criteria—just update the records!
Set new field values for the records you update: City | String | test

5. Create a Lead (LastName='Test', FirstName='My', Company='SFDC') via the Leads tab and make sure you check the "Assign using active assignment rule" box before saving
6. Verify you only receive one email
7. Open the developer console and execute the following Apex:

Lead l = new Lead(LastName='Test', FirstName='My', Company='SFDC');
Database.DMLOptions dmo = new Database.DMLOptions();
dmo.assignmentRuleHeader.useDefaultRule= true;
dmo.EmailHeader.triggerUserEmail = true;
database.insert(l, dmo);

Actual Results:
- You receive two email notifications

Expected Results:
- You receive one email notifications

No workarounds at this time.

Is it Fixed?

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