RecordId parameter not present in evt object after conversationCustomEvent is fired
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RecordId parameter not present in evt object after conversationCustomEvent is fired

Live Agent , Lightning

Last updated 2019-10-12 ·Reference W-5849650 ·Reported By 0 users

Fixed - Winter '20

The getParam method does not return a recordId from "lightning:conversationCustomEvent" like it does from other standard Live Agent standard events, like "lightning:conversationNewMessage" and "lightning:conversationAgentSend".

The following line of code returns a valid recordId from 'onNewMessage' and 'onAgentSend' but it returns 'undefined' from 'onCustomEvent'.


<aura:handler event="lightning:conversationNewMessage" action="{!c.onNewMessage}" />
<aura:handler event="lightning:conversationAgentSend" action="{! c.onAgentSend}" />
<aura:handler event="lightning:conversationCustomEvent" action="{!c.onCustomEvent}" />

The cmp object contains the correct recordId. cmp.getParam('recordId') returns a valid record Id but evt.getParam ('recordId') returns undefined.

All action methods have the same signature - (cmp, evt, helper)

Live Agent events documentation -

lightning:conversationCustomEvent -

1. Setup a LiveAgent implementation
2. Add a new lightning component that includes the conversationCustomEvent handler (Here's the sample code for it) -
a) Essentially we need a cmp file to contain the aura handler and a controller js file to contain the action js method. In the example in the description section, this method has been name onCustomEvent().
b) Add code that console log these two lines to the onCustomEvent() method
3. Add event firing mechanism to a custom event within the LiveAgent chat cycle. For example, have the custom event fire when the message contains the word "event". Here'e the documentation for firing LiveAgent events -
4. You will notice that evt.getParam("recordId") returns undefined, but cmp.get("v.recordId") returns the correct recordId

Currently the best solution to workaround the issue is to use cmp object instead of evt object.

Reported By (0)

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