In Lightning, login-as user sometimes redirects back to login page or user page

Lightning

Last updated Yesterday ·Reference W-5122108 ·Reported By 278 users

In Review

Summary
Login-as user is working intermittently. Sometimes login-as logs the administrator out of the org. Other times, login-as redirects the admin back to the user listview or user detail page.

Repro
1. Login as a System Admin in Lightning

2. Enable "Administrators Can Log in as Any User" under Setup | Security | Login Access
Policies

2. Switch to the Sales App

3. Search for a User then select them

4. Click the User Detail button

5. Click Login

Workaround
Log back in as the administrator and attempt to login-as user again.

Reported By (278)

Swapna Desai Michelle Nancekivell Hayley Cliff - Internet Creations Lindsey Hogan Amaury Baot Swapna Konduru Craig Harper Nikita Acharya Ni Sanchez Chelsea Feltham Lauren Kamrad Ishita Suneja Ian Ginn John Latimer Mark Budzyn Coastal Cloud Marek Haken David White Stephen Weberman Ankur Malkani Aniki Mirzaei Kevin Vincent Yuliana Westover Annie Hanson Sweety Dongre Raeann Meier Miriam McCabe Ewa Pecherska Jill Becker Nicole Edwards Irene Yang Fatima Parveen Debbie Farley Eli Haugen N P Eric van Horssen Kieran Dyer Swapnadip Chakraborty Vijay A Vemuru Rebecca Crahen Sandhya Singh Carol Enevoldsen Brad Hood Mary Tagler Suresh Chandra Brian Erickson Christopher Valko Shane Jensen Jared Cardinal Ganapathy Radhakrishnan Walter Pelowski 渡 福島 Kalie Marsh Jake Backues Aleksandra Radovanovic Pierre Godret Jeanette Hunter Cory Archer Sovereign CRM Katerina Mitchell Stephen Wilton Irene Ibanez Benjamin Aebischer Michael Smith Leslie Hogan Kris McKee April Belso Emily Gooch Justin Bartos Sue Mathew Amanda Perez Annie Waddill Hemanth Vanapalli Maria Belli (DO NOT USE) Rebeccah Yterdal Audrey Marlow Ashley Freiheit Mandeepak Pujji Jenny Uy Kristina Lorenz Michael Torchedlo Christian Kratsas Marina AUTIN David Roth Andrew Gentry Lode Blomme Glenn Coppens Geir Spieler Tessa Clark Lori Johnson Melanie (Zilles) Head Yemi Olanbiwonnu Jeff Mevorah Maria Belli Ed Ruzzo Ben Card Diego Ramirez Brian Tan Chandran Prathap Gabe Eisner Al Tryjefaczka Michael Garfinkel Steve Butterbaugh Leonard Silon Richard Benn Jo-Ann Lee Fidelia Teoh Leah Reynolds Sam Sallis Silvio Bruckmann mayank jain Anthony Zielinski Matt Larson D Modrzejewska Anna Calcagno Carol Matsumura Janet Werner Johan Yu Steven Truong Chris Benoit Lori Manley Sarah Florence Husband Elizabeth Sweet Meghan Peterson-McCoy Mindy Apperson Heather Mclemore Admin User David Sparks Sarah Coulter Paul Boiko Manavalan Govindaradjalou Elisa Williams Michael Knobloch (OLD) Stuart E. Paul Vorvick Chris Poissant Elton Chan Jim Minichiello Chad Anderson Frank Kessler Christine Hearn Elizabeth Cool Harrison Chen Victor Valks Jolene White Kirsty Lister Eleni Barakos Scott Hotard Jaclyn Waryasz - Admin Josh Smyth (MCS) Frazer Lewis SEAN DONAHOE Chris Farace Elizabeth Rauscher Jamie Grettum Sue Sauer D M Sandy Kennedy Cari Cunningham KIMMO LIIMATAINEN Aathisankar C Anand Singh Admin Craftware Richard Hodgson PRASANTH NALLE Nico Wrenn Zeina Saad Nick Gibbons Harm de Graaf Paul Retter Shannon Resch Kelsey Fenn David Griffiths Graham Chumley Gareth Chapman Dinorah Roggero Pavel Reznikov Priyanka Mudholkar Nilesh Patel Richi Baidwan Benjamin Pan Christopher Kalicki L S Andrine Clarke April Belso Chandra Konatham (IS) Karen Hook Catherine Hoisington Martha Gapare Andy Hemwall Shane Steinfeld Jeffrey Miner Avishek Roy Emmett Farris III Brian Simpson Monica Thornton Eljon Greene Stephanie Kellish Yann PERRAMANT Ellen Henderson-Smith Dia M Shashank Jengathe Jason Wright Hanna Kirmula Inactive User Kapil Mohitkar Erin Diebold William Robin Steven Steier Nelson MacGowan Shashi Paripalli Ana Diaz Dev Boorla Brenda Harwell Sharvari Marathe Ian Fijolek Corinna King-Brown Jeremy Bergtholdt Parnell Maxwell Nitheesh Kurapati Chandra Verrett Kristian Novak Kinga Meszaros Matthias MARGUERITE Josh Reigner Jack Volkov Stephen Booth Riitta Lehtonen Ravi Shankar Kandepi Joshua Cartwright George Kailath Chris Hite Samantha Gavlas Wesley Luster Andrew Taylor Leah Kennedy Abhay Singh Salesforce Management Administrator Joel DiPietro Justin Cody Sam Mohyee Dan Boudreau Gina Lasita Kody Tadrick Eve Olynyk Lucas Calegari SivaPrasad Thummagunta Leslie Marmer Mia Whitfield Max Goldfarb Desarae McColley Becka Dente Deena Cota Perramant Yann Ben Tomes-Rolt Jennifer Laing Pratima Shrivastav Fabien Taillon Jeremiah Dohn Chris Johnson Allan Hotchkiss Matthias Haberler Sam Friedman Raffaella Ciopponi Joop Duijn 情報管理室 Anshuman Mohanty Richard Pan Raghuver Parupalli Christopher Torres Michal Palatinus Martin Gamcik 麻里奈 福井 Kristen Walden Kaily Rasmussen Chaitanya Chowdary Sthita Biswal

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP14 AP15 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS110 CS11 CS116 CS12 CS137 CS138 CS13 CS14 CS148 CS142 CS15 CS152 CS151 CS16 CS17 CS18 CS19 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS93 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU29 EU30 NA104 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA112 NA111 NA115 NA114 NA113 NA117 NA129 NA124 NA122 NA130 NA136 NA135 NA132 NA131 NA146 NA142 NA141 NA154 NA155 NA196 NA21 NA32 NA37 NA39 NA44 NA45 NA46 NA47 NA49 NA51 NA52 NA53 NA54 NA56 NA57 NA58 NA59 NA60 NA61 NA62 NA63 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5

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