Lightning Sync OAuth 2.0 for Office 365: Unable to authenticate with Azure Germany tenant.

Activities , Email Clients , Outlook

Last updated 2018-11-02 ·Reference W-4915535 ·Reported By 2 users

Fixed - Summer '18

Summary
Issue 1: When trying to authenticate Lightning Sync OAuth 2.0 for Exchange Online using German Cloud Office365 (office.de) tenant, User receives below errors:

"This page isn't working. If the problem continues, contact the site owner. HTTP ERROR 400"

After looking back in the Org's Lightning Sync setup page, we see error: "Missing Microsoft Exchange admin authorization consent".

As a workaround, If we change the resource parameter in url manually to 'graph.cloudapi.de' we can authenticate and get azure tenant id, but we face another issue (Issue 2 mentioned below).

Issue 2: After we authenticate to german azure using the workaround above and try to test connection we get the following error:

"We can't connect with your email server using the email address you provided".

Repro
Pre-requisite:

Make sure that you have Office365 German Cloud tenant signed up. (URL: https://products.office.com/de-de/office-365-deutschland/compare-plans-pricing)


Steps to Reproduce:

1. Login to Salesforce.
2. Navigate to Setup | Lightning for Outlook and Sync and click on Settings.
3. Try to authenticate using Office365 German Cloud tenant.

Workaround
There are no workarounds available as Office365 German Cloud tenant is not yet fully supported by Salesforce and our Product Team is working to enhance the Lightning Sync to support it in future.

Is it Fixed?

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