Some Account Admins cannot add new users in Account Manager
Last updated 2019-03-26 ·Reference W-5033332 ·Reported By 15 users
Some Account Admins cannot add new users in Account Manager due to no organization is displayed to be assigned and therefore the user can't be created
This happens only for some admin users.
Steps to reproduce:
1. Log in as account admin
2. Go to user list and click "Add user"
3. Fill out details and click "Add" for organizations
4. Search for organizations
A list of organizations the account admin is assigned to is displayed
No organization is displayed, no organization can be assigned and therefore the user can't be created
In the meantime please log a case for support to create a new user.
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