Duplicate Chat Transcripts created when initial Transcript record upsert times out
Last updated 2018-05-17 ·Reference W-3483123 ·Reported By 57 users
Under certain circumstances, a timeout can occur on the Visitor record during the process that upserts Live Agent Transcripts, which causes a second Transcript to get created.
It's undetermined how this is reproduced. When it does occur, you will notice 2 Transcript records created at the same time, containing the same chat details, associated to the same Visitor record.
None available at this time.
Reported By (57)
Is it Fixed?
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