Case standard field on the Claim object doesn't allow for a Related List to be added to the Page Layout
Last updated 2020-01-03 ·Reference W-7037087 ·Reported By 5 users
The standard lookup field Case (lookup to the standard object Case) from Financial Service's object Claim doesn't allow the option of having a Related List.
1. Check the Related Lists available on the Cases object.
There's no Claim Related List even though there's a standard Lookup field to Cases in the Claim object.
"To let an agent handle many-to-many relationships between claims and cases, claims and assets, and assets and policy participants, enable Use Many-to-Many Relationships.
Once this option is enabled, you can see these additional objects: Claim Case, Insurance Claim Asset, and Insurance Policy Member Asset."
Enabling this feature would allow to have a 'Claim Case' Related List.
Is it Fixed?
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