Legacy Live Chat Window: Post Chat Transcript skips bot menu entries Work ID
Last updated 2020-01-10 ·Reference W-6945031 ·Reported By 5 users
Bot Menu content is skipped in post chat transcript.
1) Have a button attached to a bot that has menu options
2) Configure this chat to have post chat
3) Start a chat as a customer using legacy chat window
4) Talk to bot, and respond to bot's menu options, and end the chat
5) In the post chat transcript, you will find out bot's text responses are displayed but no menu's
6) Menus should be displayed as well (for example: bot menus are displayed in chat transcript in the agent console)
Is it Fixed?
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