Unable to install package due to error - This app can't be installed.

Unable to install package due to error - This app can't be installed.

AppExchange , Packaging , Winter 16

Last updated 2018-09-12 ·Reference W-2866993 ·Reported By 330 users

Fixed

Summary
Certain managed/unmanaged packages will have issues installing in certain instances. One may install on all instances but one. The current issue is with with package metadata has not replicated on certain instances. When installing an error ID may appear or a message of "This app can't be installed."

Repro
1. Login to org as the system administrator
2. Follow the process to install the package using the link or Appexchange
3. Error ID or error will appear below:

This app can't be installed.

There are problems that prevent this package from being installed.
Package Not Found The requested package does not exist or has been deleted. Please contact the package publisher for assistance. If this is a recently uploaded package, please try again soon.

Workaround
Please create a case with support with the following information:

1. Org ID where the package is being installed
2. Login access of the org ID above
3. Package Install Link if possible
4. Org ID where the package was created

R&D will have to investigate the issue and work on the tentative fix on a per package/instance where it cannot be installed. The main fix has been identified already and R&D is working on it.

Updates
Reference ID W-2866993 has been resolved.

Due to the general nature of the error message associated with this issue, it is possible that your organization received the same error message but was not impacted by Reference ID W-2866993.

If you are still receiving the "This app can't be installed" error message, please create a case with support with the following information:

1. Org ID where the package is being installed
2. Login access of the org ID above
3. Package Install Link if possible
4. Org ID where the package was created

Reported By (330)

Paul Maguire Endrit Sino Marcus Romero Tim Davis Markku Teerikangas Minto Tsai ADMIN ATLANTIC Saulo Bravim Rafael Silva Scott McConnell Drew Pieschke Adam Webber Brad Rabbie Salesforce Admin Terri Henry Matías Rodríguez LLANOS Bill Kiernan Jim Williams Joe Minik Rachel Goldstein David Alon Richard Collins Ramakrishna Reddy Gouni Viral Sodha Carlos Cortes Walter Worley Mark Westwind Chris Louder Adelchi Pelizzo Mark Carrington JRM Admin Cat Boroff Justin Slingerland Justin Slingerland Lori Ashley Nicolas Blanchet Frank Shapiro Niculina Vlasceanu zPaper Support Nishitha Chollangi Ali Ozden Helen Fairley Victoria Bailey-Frazier G2Dev Salesforce Product Angel Ibarra Matt Burton Wei Zheng Matt Lacey Charlotte Anheier Emilio Bernabei Jim Southall Pega Soft Cian Morrissey Traction FullForce Carrie Magnuson Steven Swiger Ronald Kiker Jason Looman Julianne Diamond Jeremy McGee Chris Houghton Erick Davis Priyalakshmi P MVPCS Developer Surabhi Menon Sam Garforth G2A Tech Shri Mundada Swapnil Unde Yogesh Shete Vinay Kulkarni Mangesh Bhapkar Safiya PV Hamish Cooper Vijay Mohan Sarah Lovatt Nebula Consulting Jack Bretcher Karthik Pamaraju Tony Kenny Greg Wilson Kymberly Edwards James Burgess Aman Aggarwal Jean-Michel MOUGEOLLE Justin Halfpenny Nina Gonzalez Jesse Smith Scott Lundberg James Scoble Tim Hill Basel AlTamimi Ramakrishna Dantuluri Fabrice Cathala Luiz Perini David Padilla Ebenezer Dadzie Sushant Verma Fergal McMenamin Don Skipper Debra Love Jonathan Dobbs Dominic Myers Juan Manuel Amoros Muela Jody Lister Henri Keeble Guillem Medina Yi Fang Freddie Wright Jason Cooper Rob Taylor Matt Fallin Ty Francis Pilar Fonseca Garima kour John Paul Gradin Akshada Durve Ronak Mehta Kevin O'Hara Peter Herzog Kelly Hazelbaker Jotham Fisher-Smith Maddie Shang Rob Gersna Wise Dev Dan Lester Sofia Gil Ivan Tadic Darren Bradley Ned McConnell Jitender Kumar Alex Vashchenko Nick Thurston Brendan Le Thuaut Bailey Carlson Sakis Stergioulas Adrian Miotto Jonathan Lin Wade Shearer Sam Balleza Anup Jadhav Kristen Patz Anup Jadhav uch Admin Eyal Morad Vertiba Michael Hodges Hopeworks Matt Lee Stephanie Stylianou Tara McCutcheon Ajinkya Deshmukh Pulkit Sharma LEK Chai Thor Clark Chris Rothstein Casey McEnaney Stéphane Ouellet Daryl Godkin Nathan Childress Cynthia Davis Ryan Lessard Stephen Harding StandardUser AdminUser Michael Lasky Michael Lasky Michael Lasky Test Standard Test Admin Michael Lasky Ed Schwartz Ed Schwartz Phillip Pena DJ Ballal Michael Lasky Phillip Pena Michael Lasky Jason Holloway DJ Ballal Jenny Boston Ryan Smith Sneh Kakileti Bill Kratochvil Christel Anastasia John Maguire Rick Wills Joe Blodgett Shalini Bansal John Ives Allister McKenzie Roger Cezidio Machado Robert Olsson Chao Wang Mikaela Cortopassi Donald Owens Joe Gomez RAP Steve Popovich Quentin Dalmazir Hagar Utmazgin Shelly Baier Akash Mohan Singh Mendy Ezagui Nevin O Regan jaishankar gte Ashwani Soni Bradley Kang Brad Phillips Karyna Woods Keith Schwartz Samina Hanif Darren McLean Ilija Pavlic Ilija Pavlic Jordan Smythe Wim van Beek Admin User Codrin Morhan Amelia Brewin Sajjad Usmani Samina Hanif x_user t Ashish Shishodiya Robert Bailey Ananta Ahmed Jayvin Arora CloudMyBiz Pavan Chigurupati Jason Walke rajendra ogra Phil Westerby-Jones Pei Huang Brent Gossett GBG Loqate System Administrator Himansu M Karunadasa Andrew Tauber Dave Vacanti chim Borg Hemali Patel Karteek Joshi Nicolas Galler Tami Lau Kalona M Steven Kondo Suzanne Brinkman Dominic Edward Chad Davis Sean O'Brien VDA Administrator Yogesh Mahajan Bin Yu Prashant Bhure Sina Scheibe sfdc user Bilal Aslam Steve Cairney Justin DiFederico Jonathan Ungar Andrew Hagopian Rohit Lohan Vanishree S Lightning Chart Nelson Chen Esteban Dozsa Jason Nochlin Folláth Csaba HandsOn Connect 0159b 0050 HOC Admin 0162 HOC Admin 0023 HOC Admin HandsOn Connect Dave Varner Katy Burns Shu Chen Sandeep Kumar Gaddam Menachem Shanowitz SF Support Artie Brosius Charlotte Bergan Nikola Rendulic Paul Tarpey Jereriah Manning Luc Boissaye Admin Sec Alex Shikanga-Tindi cmtauto replicated Rahul V Elements QA Feng Tan Victor Cazacu Rahul Pratima Joris Vanbelle Ben Davis Mithun Sapui Adam Polanski jsmp dev Mary Tagler Kristin Celing Terry Cavender Andrew McKay Greg Sickal Barry Holley Steven Jameson Boris Lindauer Hiroshi Yoshita 33Demo Yitzchak Mushkin Hans Schaedel Seth Goddard Mike Tetlow Josip Letica Carl Barker Paul Murphy Ragnar Rahuoja William Turner Chilik Hochberg Admin User Marcelle Braithwaite Yurry Alamsya Claudia Matz Robert Noy Bonnie Look Bob Schmitt Peter Bender Ron Koren Lisa Majewski Adeyeye Wole Steven Jameson

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.