Cannot log in to Sandbox after refresh due to multi-hour delay in user replication
Last updated 2019-03-22 ·Reference W-2303445 ·Reported By 272 users
After a sandbox has been activated, it may take up to several hours for login attempts via the test.salesforce.com login portal to be successful.
This is due to a delay in the replication of the user from the new sandbox environment to the redirection pointer on the test login server.
In some scenarios, the replication delay seems to also occur when creating new users in a sandbox environment.
After your sandbox has been refreshed, attempt to log into the environment from Test.salesforce.com. After several hours, the login attempts will be successful once the replication has completed.
The current workaround is to log into the application directly from the server in which this sandbox environment is hosted. This will bypass the test login server completely.
To login directly to the server, access the login page for the server itself.
For example, if you organization resides on the cs5 environment you would log in via https://cs5.salesforce.com.
If you are using My Domains and not sure which server you should be accessing, please define the domain for the environment into the field on this page.
4/27/2015: A secondary symptom of this issue may include the inability to update user records in the sandbox for a period of time due to an error:
The username already exists in this or another Salesforce organization. Usernames must be unique across all Salesforce organizations. To resolve, use a different username (it doesn't need to match the user's email address).
This is due to the replication processes that delete the previous sandbox's occurrences of the username not completing immediately. If you're unable to wait for the process to complete please contact Support to investigate and manually clear out the previous sandbox's lingering usernames if appropriate.
Reported By (272)
Is it Fixed?
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