Cannot log in to Sandbox after refresh due to multi-hour delay in user replication
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Cannot log in to Sandbox after refresh due to multi-hour delay in user replication

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Last updated 2019-03-22 ·Reference W-2303445 ·Reported By 272 users

Fixed - Spring '15 Patch 11.0

Summary
After a sandbox has been activated, it may take up to several hours for login attempts via the test.salesforce.com login portal to be successful.

This is due to a delay in the replication of the user from the new sandbox environment to the redirection pointer on the test login server.

In some scenarios, the replication delay seems to also occur when creating new users in a sandbox environment.

Repro
After your sandbox has been refreshed, attempt to log into the environment from Test.salesforce.com. After several hours, the login attempts will be successful once the replication has completed.

Workaround
The current workaround is to log into the application directly from the server in which this sandbox environment is hosted. This will bypass the test login server completely.

To login directly to the server, access the login page for the server itself.

For example, if you organization resides on the cs5 environment you would log in via https://cs5.salesforce.com.

If you are using My Domains and not sure which server you should be accessing, please define the domain for the environment into the field on this page.

http://trust.salesforce.com/trust/domainLookupLaunch/

Updates
4/27/2015: A secondary symptom of this issue may include the inability to update user records in the sandbox for a period of time due to an error:

Duplicate Username.
The username already exists in this or another Salesforce organization. Usernames must be unique across all Salesforce organizations. To resolve, use a different username (it doesn't need to match the user's email address).

This is due to the replication processes that delete the previous sandbox's occurrences of the username not completing immediately. If you're unable to wait for the process to complete please contact Support to investigate and manually clear out the previous sandbox's lingering usernames if appropriate.

Reported By (272)

Mor Ventura Jennifer Rosenwald Eric Eastwood Crystal Karanovich Michael Fazio Inactive User Nickolas Gamblin James Lacy Ashok Kanagarla Henry Wong idan bliech Ketan Dave Steven Truong Shannon Santana Chris Benoit Dominik Konrad Joe Joe Hector Cabrera Diaz Robert Stepp Victor Almeida Arun Vadduri Sébastien Videment Mike Jutzin Tracy Lakin Nikolay Danilov Timothy Moore Jolene White Nathan Graber Arthur Newman Sarah EAAT Prod karen brown MN Service Admin Dani Ostle Johan Fabert SAQUIB SHAIKH Jarl Fisker Hansen Sharon Foreman Rachael Davis Sitaram Srivatsavai Carrie Trentham Daniel O'Toole Johann Pierre Frédéric Provot Michel Nialon Aurélien Lacenaire **ਇऌथਙধઍભਮঙठ&\乀50a! **सগਯધळਸअਔ&\一50a! Stuart Gare Rebecca Glasser Keith Schwartz Jay Shah David Speck Integration User Sravanthi Lakkimsetyy Andrew Barash Raghavendar Madireddy Ian Sidle Jason Bellis Tom Poovathumkel Nancy Ahrens Daniel Malone Tom Brown Bart Chapman Pei Huang Shalabh Katdare Wen Ma Maria Pacheco Uma Penumaka Christian Eichhorn Rachel Burcher Michelle Schlies Lynda Kane Doug Beltowski Guy Clairbois Elaine Drake David Wright Sara Beck Arun Selvarangam imad Eid Mark Hempen Brandon Terrell Chris Norton Karthikeyan Chandran Rhonda Ross Linda Bliss Andrey Zhavoronkov Brandon Foster Craig McKinney Ian Brown Michael Hodges Marie-Claire Arkoulakis Louis Cao Anthony Foster Jenny Chang Lou Martina Lydia Seton Jacob Klay ATS Integration Bev Cheshire Curtis Avery Mary Berge n manne Al Antosca Cloud4Good Consultant Ivan Grgurina Michael Anderson Theodore Copeland Michelle Bura (DO NOT USE) Allen Ng Chris Mendler Jonathan Garrison John Herson Hunter Sabol Kiran Ravikanti Santosh Bapat Jarrod Shumaker Jerry Back Anirudh Sharma Christian Mikkelsen Manjunath TJ DataLab Christopher Sweet Jason Joseph Maciej Sobkowicz Pranav Lal Tushar Narang Shan Chidambaram Siân Walker Mike Clutts Scott McGregor Bola Ola Aravindh Subash Ballabh Garg John Mitchell Susane Antunes Leonardo Lino Lee Evans Lee Evans Nicholas Whitney Amlan Sengupta Tommy Noe David Webb Aditi Deshpande Magesh Kamalanathan Kailash Kaushik Neil Bertram James Tran BAU Admin Liz Durborow Wes Hamasaki Jonathan Chow Michael Stewart Susan Peterson Arun Jagannathan Developer Account Brittany Golob SF Team Stephen Lea Victoria McGowan Peter Jaenicke Russell Keenan Laurentiu Lulciuc Yuying Chen Parthipan Krishnasamy Vishal Rana Amgen Admin Adrian Dutton BizDev Chris Rustici Lenn Goethals Weston Welch Caitlin Pfeiffer David TERROIR Prakash Jangama Barry Schell cm team Timothy Moore Lindsey Colvin Jeremy Hayes Eric Fishman Janet Kang Bhargavi Chitneni Navin Muneesamy Geof Goebel Jonathan Bunford Mike Prutz Kyle Bentsen Sabrina Williams Scott Dentes Gina Decastro Mike Dabisch Matthew Doherty Peter Nigro Alan Ward Alyssa Wang Allen Corona Jeff Levy Mark Haywood David Bell Benjie Aguilar Robert Holmes Martin Bristow Ashok Naglikar Stephanie Foerst Igal Trach Joseph Podgurny Jason Smith Mark Schultz Sunil Sarilla Fredrik Guiance Sanjay Gupta Johan Yu Andrew Goodman Mike Camp Grayson Peters Daniel Satake Howard Stein Uwe Heim Steve Williams Tim de rycke Samuel De Rycke Wayne Lovely Mihir Powani Joe Stean James Snyder Janice Pieprzica Satishkumar Ramasamy Kevin Gwynn Brad Ruderman Lance Cresswell Matt Hagey Jason Lucas Morgan Ma Bryan Van Hoorn Aaron Blair Mohammed Tanveer Swarnakala Ajjampur Lokesh Rao V Carmelo Andronaco Tyron Vaz Chris Napoli Maggie Frederick Chris Edwards Craig Warheit 功司 木山 Travis Smith Sriram Balakrishnan Incadence Andrew McMinn Devi Mishra Laura Force Kathy Miller Jason Albert Jeremy Straw Tyler Carey Chaitanya Kadem Robert Kürzinger Artie Brosius Dmitriy Lovchinsky Johan Liljegren Admin User Carrie Stallings Don McIntosh Glenn Dodds Nidhi Ghuwalewala Jordy Boom Shoukat Khan Doug Long Kevin Berkline Kazuya Ouchi Melissa Hansen Krishna Vadlamudi Jon Keener

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS12 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS123 CS137 CS138 CS13 CS133 CS132 CS14 CS148 CS142 CS15 CS152 CS151 CS165 CS16 CS169 CS17 CS18 CS194 CS19 CS198 CS196 CS195 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS93 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA130 NA134 NA133 NA136 NA135 NA132 NA131 NA146 NA142 NA141 NA154 NA155 NA172 NA174 NA171 NA173 NA196 NA21 NA37 NA39 NA44 NA45 NA46 NA47 NA49 NA52 NA54 NA57 NA58 NA59 NA61 NA62 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5 UM6 UM7

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