Approval Merge Fields Have Wrong Value for Approval Related Emails

Workflow

Last updated Yesterday ·Reference W-1628256 ·Reported By 350 users

In Review

Summary
When using Approval Merge Fields, the values may be incorrect when used as approval related emails (final approval/rejection, immediate email alert).

Note: the approval merge fields work correctly in the Approval Assignment Email.

Repro
1. Create an Email Template with the following values:
Process status {!ApprovalRequest.Status}
Process assignee {!ApprovalRequest.Process_Assignee}
Process step approver {!ApprovalRequest.Process_Approver}

2. Create an Approval Process (on any object) and use the email template (created in Step #1) as the "Final Approval Email"
3. Create a test record and submit it for approval
4. Approval the record
5. The email will contain the following results:

[ACTUAL]
Process status SUBMITTED
Process assignee SUBMITTING USER
Process step approver SUBMITTING USER


[EXPECTED]
Process status APPROVED
Process assignee APPROVER
Process step approver APPROVER

================

The same behavior when using the {!ApprovalRequest.Response_Date}

Workaround
None at this time.

Reported By (350)

Jane Stilling Nathaniel Villforth Sally Montgomery Adam Dalton Gavin Fowdur Luiza Jinaru Hunter Allspaugh Erika Cooper Matthew Essig Devanshi Mehta Frank Zoontjes Sarah Neville Kalie Marsh Jeff Berger Vineela Kosuri Manuel Stöhr Sukul Mongia Ken Yamazaki HIMANSHU TIWARI Allen Zhang Michael Hamby Declan Oreilly sabrina carlier Andrew Chen Josh Zamora Rolando Novenario Tasnim Tailor John Kuhne Saurabh rastogi Arleah D'Agostini Waldemar Schneider Andrew Barrick Abhilash Kuntar Abhilash Manchikanti Swetha Keerthi Metireddy Glen Powell Jonathan Maes Svatopluk Sejkora Jose Angel Ibarra Martin Rozycki Joyal Mathen Steven Chia Steve rogalla Vicki Nuccetelli Amanda Bogovich Khushboo Vaidya Jeroen Binnekamp Sumit Solomon Taha Syed Jared Wangsgard Kirstin Gleeson Maria Dyer Eyal Morad Elaine Gorham Elie Perez Vinay Gurnani Jan Blaha Jesus Gonzalez Kim Williams Tony Yau Garrett Wise Rob Clews Nikita Ghosh Aaron King Aaron King Svitlana Vietrova Janis Lazda James Lamberth Prudhvi Paladugu Sri Angara Alex Kazak Alexey A William Garcia Tracy Gibbs Jehonatan Leurer Sylwester Kremiec JasoN ZhanG Satrughan Mahato Forrest Muldune OpenGate Admin Amanda LaPres Neha Shrikhande Lukas Kalabis Katie Psichos Yos Liman Len Boss Emily Griffin Yash Majmudar Michael Hardenbol Lochana Rajput Jonathan Taylor Guillaume Loubier Amine Fliss Troy Coffelt Harshal Chowdhary Tobias Klag Maria Belli (DO NOT USE) Bill Lane Siwapongsakorn Dechapisood Jennifer Schnell Long Truong Cecilia Strömberg Alex Rademeyer Nick Koss Brian Zehnle Chris Daignault Inês Lourenço Milan Makusa Davie Ching Sherry Haberman V L Eike Wiesinger Leonardo Rist Jeet Patel Sarah McCaig Andrew Barber Fiona Blaufelder Chris Pattie Elvin Wilmer Belinda Richards Ellen Ashdown Bastien Fournier-Peyresblanques Vanida Xaygnaboun David McFadden Bastien Emonnot Neil Hall Syed Moosa Nazir Tindukal Nazirudeen Kai Addae KVJ Reddy Dina Mendes Ashraf Baker-ext Rui Vieira Rachel Edwards RDM Support Charlotte Jordan Scott Brown Celia Zhang Melody Yang Roman Dovbush Esteban Rocha Lodewijk Henneveld Callum Sheerin Daniel Feichas Nevlyn DSousa Ticlo Sean Murphy Jennifer DeLalio Joyce Leung DEBADYUTI SIL Ajay Anikar Susan Nordquist Tee Yong Lim Cory Rehs Andrew Artemis Steven Ellis-Bennett Quang Du Cindy Montgomery Kenny McColl b mulpuri Emelie Hammarberg Tom Marshall Andrew Lukasiewicz Hari Devanath Kunal Bhatia Vitaly Kunts Stan AdminSF Ahmet Neyra Chloé Letellier Kunal Shah Alper Cekic Marco Almodova Marco Almodova Marco Trova Diego Bozzetto Jesus Gonzalez Wayne Hawes Thomas Nieuwenhuizen Mike McNeeley Michael Zaccaro Toya Tate James Dubcak Rosamond McNulty Louise Witkowska Alan Ruan Sai Santosh Suddula Melissa May Michelle Brown Li Tan Michael Besselievre Jessie Rymph Ron Bohn Chris Grant Jessica Meister Doug Kells Phillip Poskus Netravati b Shilpa Vashishtha Raz Yogev Shanmugapriya ellappan Manuel Garcia del Salto Fayez Shalbak Pavan Surapaneni Ji Jiang Scott Vey Dan Moore David Sparks Puneet Mehra Michael Brown Gareth Ensor Dan Loeffler Aaran Renwick Carolyn McBride Brad Currier Amy Merrill Lissa Smith Jeff Du Meredieth Therrien Laura Foote Kel Woodbury Scott Bradley Jennifer Perez Josh Mellors Ellen Taussig Dennis Cole System Partners Prateek Gandhi Aislinn Hayes Eric Kintzer Deborah Matsumoto Support Desynit Ashish Arora Tas Ranson Marc Sabransky Xuan Haru Kristen Walden Tom Nieman Andres Schmois Sam Mohyee Tcool Ma Patrick Franco 智信 山下 lissa coffey Sara Biery Barry Clark Adnan Pajic Nick Rossi Justin Carlson Lu Yang Rich Bechtold Nathan Hillis Avni Patel Melanie Moede Alon Waisman Tom Stoumaugh Niki Vankerk Brittany Williams Yasha Reddy Andrew Davis Stephanie Poorman Krishnamohan Morapakala Nolan Tallman Michael Carrier Axel Bösche Sachin Sharma Jonathan Boulter Mike Winn Jeff Nichols RAJA VALETI Brian Lieder Eric Goldstein Andrew Edmonds Arielle Boylan Sébastien BIGOIN abdallah Kouki Jorge Reis Divya Verma RANDY LEATHERWOOD SCOTT SIVINSKI Rudolf Niehaus Mark Gregg Alex Searcy Kendra Kaiser Kalaiselvan Palani VitalLogistics Administrator Kim Alt Francois Biccard Joe Doperalski Nirmal Jerome Jake Halbert Daniel Lau Linda Dugan Linus Twizell Steven Jones Neil Ellis Charles Kenneth Reyes Brendan Griffin Kevin Peters Helen Jones Yisroel Mushell Jonathan Adlerstein Joseph Pilchowski Maureen Matzer Alex Rea Sean Bottos Moshe Karmel Jerry Daru Yechiel Kaplan Yona Adler Patrick B Miriam Wangerin Jessica Eting Diana Babaeva Jacob Trineo Elham Hashemi Sonal Gupta Alla Kiyashko Scott Rosemary Ahmad Ibrahimov Chris Uttley Barbara Zinicola Mia Whitfield Nick Whitney Taylor Lindenbaum Johan Yu Alex Sutherland (Partner) Cheryl Feldman Aliya Sadeque Dean De-Viell Kasey Kissick Saulo Oliveira David TERROIR Claudia Santini Carlos Frias Lee Davis Rick Nania Gorav Seth Gustavo Vieira Deepa Patel Michael Slawnik Rakesh Gupta Jen Nelson Charles Cummings Kim Ingalls Rob Burkett Yin Chen Keith Weinheimer Freddie Joyce Lee Yakiwchuk Srikanth Bedathur Sri Bedathur Christian Anderson

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP14 AP15 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS110 CS11 CS116 CS12 CS137 CS138 CS13 CS14 CS148 CS142 CS15 CS152 CS151 CS16 CS17 CS18 CS19 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS93 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU29 EU30 NA104 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA110 NA112 NA111 NA117 NA129 NA124 NA122 NA130 NA136 NA135 NA132 NA131 NA146 NA142 NA141 NA154 NA155 NA196 NA21 NA32 NA37 NA39 NA42 NA44 NA45 NA46 NA47 NA49 NA51 NA52 NA53 NA54 NA56 NA57 NA58 NA59 NA60 NA61 NA62 NA63 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA78 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.