Accessing "Solutions" in Communities causes an Internal Server Error when 'Browsing categories' is enabled

Last updated 2014-07-25 ·Reference W-1892342 ·Reported By 0 users

Fixed - Spring '14

Community Users receive an Internal Server Error when accessing the Solutions tab if Solution Browsing is enabled. This can also happen when creating a Case with "Suggested Solutions" enabled.

NOTE: Solution Browsing is not supported in Communities. This is by design. This bug is concerning the lack of proper error messaging in this scenario (i.e. there should be an informative error message, not an Internal Server Error)

1. Enable Solution Browsing under Setup | Customize | Solutions | Solution Settings

2. Login to a Community as a Community User, and click the Solutions tab.

3. Internal Server Error message is presented.

Turn off Enable Solution Browsing under Setup | Customize | Solutions | Solution Settings.

Note: This is the proper resolution, not a workaround.

Reported By (0)

Is it Fixed?

AP0 AP1 AP2 AP3 AP4 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS11 CS12 CS13 CS14 CS15 CS16 CS17 CS18 CS19 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS30 CS31 CS32 CS33 CS40 CS41 CS42 CS43 CS44 CS45 CS50 CS51 CS52 CS59 CS80 CS81 CS82 CS83 CS86 CS87 EU0 EU1 EU2 EU3 EU4 EU5 EU6 NA0 NA1 NA2 NA3 NA4 NA5 NA6 NA7 NA8 NA9 NA10 NA11 NA12 NA13 NA14 NA15 NA16 NA17 NA18 NA19 NA20 NA21 NA22 NA23 NA24 NA25 NA26 NA27 NA28 NA29 NA30 NA31 NA32 NA33 NA34 NA41 NA44 NA45

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.