When shared activities is on, task or event triggers that modify whoId or activity relations may not save correctly

Activities , Apex , User Interface

Last updated 2019-03-23 ·Reference W-1444041 ·Reported By 142 users

In Review

As of Winter ‘13 the following known issue exists when the shared activities feature is enabled.

Any trigger that attempts to modify the who_id field on events or tasks OR attempts to add or remove event or task relations that represent related contacts may not save correctly or may not save at all when the trigger is fired during a UI save. The values for whoId or related contacts set in the UI will take precedence over the values set by the trigger.

Note that this issue...
… does NOT occur when attempting to add or remove event relations that represent event invitees.
… only occurs when the shared activities feature is enabled.
… can occur on any insert or update trigger event: before insert, before update, after insert, after update

Additional Scenarios affected by this issue(affects both Task and Event objects).

1. When a task is created and associated with multiple Contacts/Leads, the after Insert/update trigger does not reflect the correct count of the TaskRelation records and only the primary contact record appears when the TaskRelation object is queried. For example if you have 3 contacts associated with a Task, only the primary contact can be seen while the "after Insert/update triggers" is executing. The following query inside the trigger will return only one record instead of 3:

[Select TaskId, SystemModstamp, RelationId, IsWhat, IsDeleted, Id, AccountId From TaskRelation where tasked = :<newly created task ID>];

2. For task update, original "Name" field was Contacts with 5 different contacts. If you then update the task by selecting 'Lead' for the "Name" field and save, the TaskRelation shows 5 records with 4 of the 5 contacts and the new input Lead information instead of just 1 TaskRelation record for the lead when the after Insert/update trigger is executing (similar query as above).

One simple way to reproduce this issue is as follows:

- Create a trigger after insert on the Event object that sets whoId value to NULL
- In UI, create an event that is related to a contact C

Expected Results
- After UI save, the trigger should set the whoId value to NULL, so when the event detail page is viewed there should be no related contact

Actual Results
- The event detail page will still show the contact C as related to the event, because the UI save has take precedence.

No workaround at this time

Reported By (142)

Minh Ma Rinze Rijkmans Chris Laver Social Garden Charles Koppleman Subrat Panda (小早川 悟) Kobayakawa, Satoru Eric Tiggemann Kumar Vijayendra Pratap Thao Hoang Eetu Kaunismäki Ville Mettälä Christi Mitchell Kierin Spark Nanda Kishore Bandi Mrudula Konnoju Kevin Bruss Jenu Abraham Himaja Siddhanthi Chelsea Feltham Yang Wang Amber Deremiah テ・フン Andrew Manetakis Nikitha Edunuri Nikitha Edunuri John Wagner Peter Graves Mohan Babu K J Christian Warden Benny Stevens Benny Stevens Birger Wollburg Fabian Peters Jérémie Denis Yosef Kapta Ben Naylor Guy Clairbois Melinda Cordell Katherine Boothe Rhonda Ross Rakesh Gupta Pieter Sannen Stephen Rostovskis Smitha Gopal Luke Demers Eoghan McMullen Elyse King Alyssa Barton Dmitry Shnyrev Kevin Laurence Ari Björnsson Sathish Bathula Elias Letsios Natalie Avdich Thai Fortunato Richie Chik Nicole Nunan EP Admin Kory Howard Erik Stranava Tomáš Kolín Arun Kharb Debjyoti Chakraborty Doug Ayers Matt Parker Kevin Riley Dan Barker Rohit Singh Benjamin Francois SD Admin George Weilenmann Sonal Nadiadhara David Erickson Rakesh Patel Ken Leung Stacy Hyatt Oleguer Vives Gil Darshan Chhajed Doug Kells Shiran Fernando Ted Weinberg Kashif Jawed Baljinder Sandhu naveen reddy Dhana Luna Geoffrey Flynn Pranav Sanvatsarkar Abhishek Pandey (Sops) Hailey Niemand Sandeep Kumar Singh Neil Johnson Peter Gascoyne David Sparks Dan Moore Matt Gvazdinskas Markel Bilbao de la Vega Mounika Dammannagari Darryl Singh GNM CRM Support Rachel King Karen McGee Darren Geary Jason Rayner Afroz Mohammed Bill Carney Samir Narale James Michilina Alex Kane Matthew Fidler Anne Quirk Anne-Sophie Chéné Jeff Lescarbeau Investcorp Tech Support Sap Ghosh Maureen Eckert Mike Mason Jamie Pudelek Jessica Ellner Jessica Ellner Isaac Lewis David Wright SF Admin CT Blackiron Rich Hawkins Weida Wang Missy Lowery Gary DeGeso Juan Hernandez Singh Raj Chris Vickery Sue Yount RJ Palombo Jennifer Oneill Jarrett Kuljis Matthew Evans Jayalakshmi Mohananpillai Honey Bhatnagar Ed Tisdale Jarrett Kuljis sushma Pitta Sushma Pitta

Is it Fixed?

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