Clicking on ‘Help & Training' prompts login page in custom domain enabled orgs

Clicking on ‘Help & Training' prompts login page in custom domain enabled orgs

Portal , User Interface

Last updated 27 days ago ·Reference W-1497149 ·Reported By 527 users

In Review

Summary
Some customers have observed that their users are unable to access Help & Training without having to constantly login with their credentials. When they successfully login to Help & Training , they observe that any subsequent access to their own internal Salesforce Org throws a login screen.

The issue is reproducible across ALL browsers in org's where custom domains such as ".cloudforce" are enabled, the same issue can also be reproduced by clicking on help sections within the app.

Repro
1)Login to an org that has custom domain enabled under company profile.
2)click on Help & Training
3)You are asked to log in even though you have an active session.

Workaround
Try maintaining separate browsers so that the sessions won't overlap.

Reported By (527)

Vicente Lopes Anthony Flora Scott CROMIE Shellie Risley Sudesh S Guillermo Suarez Peggy Griffin Dina Gamboni Steven van de Ridder Gustavo Castaneda Abhilash Kuntar Neil Archibald Patricia Kress X N Jacob Chambers Dane Nightingale Chloe Russell Taha Syed Bradley Kendall Ashish Nag K Donald Lynskey Vincent Kean Ben M Brandon Unruh Todd Abraham Emiliya Boiadjieva Ted Weinberg Dmitry Chernik Dennis Cole Ellen Bittner Marisol Pardillo Trish Nolte Laxmi Madallapalli Heather Graham Hunter Kim Jasmin Ibrahim Martin Hurst Beth Loring Chelsea Feltham Ira Buchberger Matt Kemp Tyrone Sweeney Graham McDowell stephanie.wilkswiffen Himanshu Shah Stacy Jewell Young One Pooled Org Admin Becky Lewis Karen Hook Chanika ATTANAYAKE Gina DeCastro Jesse Markham MAJAHAIRA RAVELO PICHARDO Jess Wilson Dan Carpenter Matt Dopkiss Sai Charan Bellia Justina Martino Casey Calkins Rick Heron Mateen Greenway Vinod Kumar Jain Marina Shuman Shannon Lambert Rohit Tatineni Emilee Crocker Bruce Stevenson Joe Biegler Team Industrious Stephanie Clarke Mohd Hafizi Khiruddin Leslie Marmer Dietmar Richter Manish Gaur ADRIAN MERCADO MAURICIO DAVID MANFFERTT DOMINGUEZ LUISA ELIZABETH ALBARRAN LOPEZ GABRIELA GARCIA ORTIZ ARACELI TORRES Victoria Sliwa Alban Scorsone Johannes Skarka Leily Pan Lewis Howel Alex-Andre Bassett Alice Summers JACQUELINE ZAMBRANA Jade Liang Sanjay Bharadhwaj Vijayaraghava Per Langstrom Benjamin Barniskis Matt Racey Michael Turanski Mehul Dalal Ron Poulson Andrew Gobin Keiichi Ito James Bradach Kinga Offenbaecher Leah Reynolds Shantinath Patil Hareesh Damodar Himanshu Gupta Ben Prozinski Arnold Chavers Patrick O'Sullivan Louisa Reynolds Maciej Morawski Susie Oldaker Peter Baldwin Ann Marie Woelfel Tim Lomison Jelle W Tish Sherwood Angelica Clim Jeremiah Kofi Ishaan Dilip Motwani Rohan Mangalasinghe Ellen Taussig Jake Schmitz Narvinder Singh Jim Robbins Matt Bertuzzi Raja Kumar Pallepati Rajkumar Selvam Maxam Admin Devon Wilkins Brad Hood Emilie Lateur Sachin Chaudhari Troy Coughlin Jamie Buck-Tomek Su Wang Ambra Brocchi JP Phaneuf Michelle Nunnerley Salesforce Administrator Sam Sun Claire Jones Juan Bessonart 石黒 康悦 Mary Tagler Brian Hess 忠 下之段 Sankalp324 Jhingran234 Warren Schembri Michael Slawnik Tas Ranson Aurélien Lacenaire Shalini Gupta Scott McFarlane Colleen Haywood Matt Herrmann sherry yang Jill Davy Joseph Kennedy Samantha Slykhuis Jeff Summers David Farrington Tracey Smith Mark Bailey Stefano Toro Admin MP Mariana Guzman Jaylena Lomenech Sadie-Lee Cooper Neha Shrivastava Nathaniel Sombu Lisa Scardino Carol Marquis Kathy Hager David Atwell Susan Turpin Christine Coleman Nicco Weber Adam Polanski Brent Wagner Ravi Pathak Susie Turpin Fidelia Teoh Dev Test OnePlace Suport Anil Madithati Jay Ange Mark Bailey Anna Allen Chen Shemer Tom Blamire Igor Cvetkov Keenan Wojnicz Rhonda Ross Alex Gum Amy Harris Shelly West Gabrielle Lewis Chas Schley Jessica Lamb Jesse Ahluwalia Pim Uijttewaal Brian Walsh Marc D Behr Peter Cabrera Lindsey Hogan Markku Teerikangas Lukas Razim Adeel Anwer ASHISH KOTHARI Subhashini Santhanam Liat Erez Judi Guimarin Becka Dente Arunkumar Mudliar Shared User Bindu Dubey Lynne Norris Thomas Toma soledad villena SANKAR N Steve Ruble Victoria Key Karthik Sriram Karen Clemons Mark Gregg Abbey Brooks Kristoffer Laser Moraleja Nick Erdenberger Michael Crosby Jim Gentile Scott Hodgman Ann Wendling Charlie Meynet Michele Hawe Greg Rohman Amanda Fr Satish Perikala Julie Brueggeman Phillip Black Macy Williams Chun Wei Lee Brad Currier Ashlee Lochbaum Ray Rudd Chandrasekar Soundian Taylor Allen Steve Baxter Gabriela Sheehan Jennifer Thomas Courtney Swayze Erika Rael Cortez Bennett Justin Murdock Agnes Winkler Rushank Parmar Nikita Jain Nikhil Sharma Christina Burns Rupert Barrow Carol Doe Lisa Lavoie Jean Jaenicke Christoph Knoch Vijay Dhakshinamoorthy Kimberly Black Rakesh Kashyap Nayan Dowerah *Tina Trainer Juan Hernandez Ken King Dan Boudreau Gustavo Perez Rebecca DiMaggio Sooraj George Gal Bigaleizn Toni Lucey Chandra Verrett Laura Force Daniel Fehnle Consultoria Valuenet Carol Farrow William Crosby Scott Fletcher Avni Patel Tom Kline Chris Allen Rachel Kemp Saket Kolhapure Jennifer Good Jim Miller Linda Bliss Trefor Williams Candace Breazeale Jen Vansant Kristin Lineberry April Cook Hisato Tomomi Josh Gruberman Austin Johnsey Sam Toney Colin Brown Shelley Fulton Timothy Stockert James Thibeaux Rob Craven Warren Myer Ahmad Ibrahimov Jason Seltin Frank Lacey Georgia Papoulias Sian Walker Erlinda Haddon Chris Herrmann Ingo Werstler Elna Miller Samantha Brackley Ashley McKay Zhangyu Zhu Tony Olinger Dan Manca Carla Johns Brian Oconnell Ede Holmes Scott Eng Bruce MacLennan EMC Batch Admin 2 Thomas De Lépinay Brenda Harwell Bob Krc Lissa Hess Vijay Swamidass Habiba Khan Sarah Byrne Brian Soderberg Craig Zelley Charmaine Fritz NEW Brooke Treseder Marshall Handy Thomas Tuhtan Sam Davyson Shariq Abbasi Vito Barrina Rita DiFonzo Jason Lourincia Catherine Inactive Scott Stacey Nicole Loper Marcia Edlefsen 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O'Callaghan Joe Mitchell Venkatesh Ramamurthy Nicole Laperouse Ankita Bhatia Surjadi Widjaja Donovan Kruger Mark Mangano Ryan Baker Kristine Curington Greg Tomaszewski Oliver Scofield Laura Edwards Jonathan Rees Anna Koot Julie Mellema Sandra Schanzer Tim Sherwood Klaus Guenther Markus Dammermann Fernando Fernandez Nicole Steding Pratim Jawrewal Rori Gitlin Karen Hurley Gonzalo Perez Diaz Sunil Kumar Mehta Anoop jheengut Matt Hagey Ian Sidle Jan Seeger Matt Rawlinson Patrick Watkins Bev Cheshire Dominique Standring Greg Glass Gita Borovsky Steve Isham Cara Pierce John Barnes Sarah Grove David Griffiths Sharon Thomas Aireen Emma Intatano Sandra Ortiz Peggy Piston Paula Jarvis George T Clayce Rodamer Premal Vyas Carrie Carpenter Heather Glenn Dai-Hyug Kwon Tricia Philip John Burchett Gary Thorn Carol Enevoldsen Steve Early Craig Baldassare Karen McBride Jerri Anne Armendariz Rebecca DiMaggio Patrick Marion Alex Gum Carrie Schoenvogel Kristoffer Laser Moraleja Isaac Oliver Melissa Sagendorph Jessie Sprotte Cathy Anthony Holly Beermann John Doucette Valerie Kerns Jeff Summers Hor Vitou Naman Bawa Linda Bade Anthony Bramante Mathanan Yogaratnam Justin Edelstein Hayli Silber Ian Womack John Wessman Fraser Suyetsugu Brian Mathews Andy Ognenoff Karen Canny Matt Smelser Lam Aik Pea Sean Ringey Lia D'Heldt Brooke Trainer Vinoth Rajendran Karen Higgins Daniel Bennett Timothy Crowley Ben Patterson Georg Wenk Jodi Hrbek Tor Dahl Sanjiv Subbarayappa Pete Hottenstein Kevin Lam Nick Kremer Kate Lloyd Erica Gilbert Keri Tolar Idealist Consulting Dusty Rodgers Meghan Butler

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