Known Issues · Fixed

_BR_ENCODED_ markers are not replaced for text formula values used by Apex/Flow/Process when those values are populated in other text/text area fields

Last updated 2019-06-15 ·Reference W-2586676 ·Reported By 1000 users

Fixed - Summer '19

Summary
When users attempt to use a text formula value which contains the BR() function for newline characters, the _BR_ENCODED_ markers are not being replaced with new lines as expected.

Currently, if an Apex Trigger or Flow/Process attempts to use the formula value as the value for another text/text area field, the _BR_ENCODED_ markers are displayed and stored within that new field.

Repro
1. Create a formula field ("Text_Formula__c") which returns multiple lines of text using the BR() function. Example syntax:
-----
"Line 1"+BR()+"Line 2"+BR()+"Line 3"
-----

This syntax displays in the formula field as
-----
Line 1
Line 2
Line 3
-----

2. Create a Text Area field ("Text_Area__c") on the same object.

3. Create a Process (using Process Builder) on that Object. Add a Record Update action to update "Text_Area__c" with "Text_Formula__c". Activate this Process.

4. Trigger the Process on a new or existing record.

Expected Result: "Text_Area__c" is populated with the value of "Text_Formula__c" including the line breaks -- i.e.
-----
Line 1
Line 2
Line 3
-----

Actual Result: "Text_Area__c" is populated with the value of "Text_Formula__c", but _BR_ENCODED_ markers are not replaced with actual line breaks -- i.e.
-----
Line 1_BR_ENCODED_Line 2_BR_ENCODED_Line 3
-----

Workaround
Avoid using Apex/Flow/Process to populate a text/text area field with the value of a Formula that contains BR() functions. You could use workflow rules for the same.

Another option is to create an additional formula field that reflects the contents of the text area updated by the Process. That formula will display the value as expected. >>> e.g. Continuing the example above, you could create a formula like "Text Area Mirror" with syntax Text_Area__c, and place that formula on the layout.

Updates
Fix for this issue was released in the form of a Critical Update for Summer '19. For the fix to take effect, please activate Critical Update below:

https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_forcecom_flow_cruc_br.htm

Reported By (1000)

Eshwar Chandrasekaran

Jaroslavas Karmazinas

Ram Pratap(UPI_L1)_TBSS

Leonardo Sasounian Bongiovanni

Felipe Kuninory Akitaya

Christopher Blachowski

sergio Alvarez Alonso

developr'"><script>alert()</script> asda

Mohd Hafizi Khiruddin

Sabrina Trampal-Bertolero

Raghavendra Akunapuram

haritha peddireddy gari

CopperHill Consulting

Federico Segundo Rubio

Christoffer Andersson

Chris Kilburne (ext.)

Balaji Sai Pavan Ayta

Arturo Rodriguez Martinez

IsochronixMind isochronix

Mondaycall Consultant

Gustavo Tavares Marçon

Antoine PEYTAVIN DE GARAM

講平覚野

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP14 AP15 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS110 CS11 CS116 CS12 CS137 CS138 CS13 CS14 CS148 CS142 CS15 CS152 CS151 CS16 CS17 CS18 CS19 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS93 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU29 EU30 NA104 NA109 NA100 NA101 NA103 NA102 NA105 NA111 NA110 NA112 NA129 NA130 NA136 NA135 NA132 NA131 NA146 NA154 NA155 NA196 NA21 NA32 NA33 NA37 NA39 NA40 NA42 NA44 NA45 NA46 NA47 NA49 NA50 NA51 NA52 NA53 NA54 NA56 NA57 NA58 NA59 NA60 NA61 NA62 NA63 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA78 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.

Known Issues · Fixed

Reported By (1000)

Is it Fixed?

Links

Salesforce

Need Help?