_BR_ENCODED_ markers are not replaced for text formula values used by Apex/Flow/Process when those values are populated in other text/text area fields
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_BR_ENCODED_ markers are not replaced for text formula values used by Apex/Flow/Process when those values are populated in other text/text area fields

Last updated Yesterday ·Reference W-2586676 ·Reported By 1000 users

Scheduled - Summer '19

Summary
When users attempt to use a text formula value which contains the BR() function for newline characters, the _BR_ENCODED_ markers are not being replaced with new lines as expected.

Currently, if an Apex Trigger or Flow/Process attempts to use the formula value as the value for another text/text area field, the _BR_ENCODED_ markers are displayed and stored within that new field.

Repro
1. Create a formula field ("Text_Formula__c") which returns multiple lines of text using the BR() function. Example syntax:
-----
"Line 1"+BR()+"Line 2"+BR()+"Line 3"
-----

This syntax displays in the formula field as
-----
Line 1
Line 2
Line 3
-----

2. Create a Text Area field ("Text_Area__c") on the same object.

3. Create a Process (using Process Builder) on that Object. Add a Record Update action to update "Text_Area__c" with "Text_Formula__c". Activate this Process.

4. Trigger the Process on a new or existing record.


Expected Result: "Text_Area__c" is populated with the value of "Text_Formula__c" including the line breaks -- i.e.
-----
Line 1
Line 2
Line 3
-----

Actual Result: "Text_Area__c" is populated with the value of "Text_Formula__c", but _BR_ENCODED_ markers are not replaced with actual line breaks -- i.e.
-----
Line 1_BR_ENCODED_Line 2_BR_ENCODED_Line 3
-----

Workaround
Avoid using Apex/Flow/Process to populate a text/text area field with the value of a Formula that contains BR() functions. You could use workflow rules for the same.


Another option is to create an additional formula field that reflects the contents of the text area updated by the Process. That formula will display the value as expected. >>> e.g. Continuing the example above, you could create a formula like "Text Area Mirror" with syntax Text_Area__c, and place that formula on the layout.

Reported By (1000)

ADAM ERSKINE Chris Hajdu Sascha Horn CRM Science Glenn Montano Cody Sanders Travis Wasson Barry Clark Colson Griffith Citlalli Del Villar Nick Kennedy Bill Tsatskas Wicky Rampersad C Harris Micahel Andreacchio Dominic McCarthy Premier Admin Girish Kotgire Kirk Carpenter Jason Siders Nils Tertling Stephanie Ouadah A. Miah Sara Forbes Yamato Chino Clay Hilte Hallie Hemingway Drew Kennedy Aaron Lucas Luke Van Blaircum Maria Prieto John Kuhne Tsuyoshi Watanabe Tasos Papadatos Derhyk Doggett 諒太朗 原 Robert-Jan van Erp ADM Stefanie Meyer Leela Nalluri Douglas Gardner Thanh Binh Tran Ravi Shankar Kandepi Edie Harrison Ayami Yamasaki Remit SBI Marco Wittig Neema Rawat Chris Uttley Hans Hong Sean Regan Sean Regan Ed Scott Amanda Anderson Chloé Courtois Cindy GUILLET Meredith Choy Melanie Markham Jorah Larocca Michael Torchedlo Ashley Jones Meaghan Gilmore Ryan Frazee Taylor Boyer Peter Ben Matthias Guenther Pete Premier Lawrence Lam (TS) Bree Beach Edward Zaragoza Landen Wasserstrom Anne Nuguid Jason Hoult Takuma Ogura Mark Mogridge Dylan Stai brandon Walton Erik Burton Sam Floyd Melissa De Pau Bill Hoke Kris DeTrano Laura Gomez Peter Premier Eric AMIEL Jaroslavas Karmazinas James Goerke Chris Forsha Matt Bingham Brandon Chang Patrick McNeal Christopher Magnell Nagraj Gornalli Evaldas Micius David Bruce Michael Grandel Richard Wasserman Arnt Haering Matt Hagey Greg Althoff Patrick Pilvines Marta Paddeo Taha Syed Mayank Sharma Robert Méndez Adam Steinhoff Sujay Kothapalli Rachel Sellers Richard Hensley Harmen Korfage Annie Waddill Orest Skoropad Edgar Sampson Andrey Klyuyev Denis O'Leary Neil Scott Yoann Beurier Ben McLeod Glenn Lehner Gavin O'Brien Jonatan Adebäck Thomas Fursdon Stephen Rathjen Ram Pratap(UPI_L1)_TBSS Amr Khalil Sohei Uotani Will Joice Impact Box Shadé Loggenberg Stephen Cormier Wim van Strien Chloe Aiani Casey Bomar Giulia Mosca Lyubov Sherkunova Jon Kraybill Jon Sweet Eszter Huszar Christina Whitfield Jeff Battles Paul Rebman Bradley Haines Elisa Pelegrina Dean De-Viell Dorel Nasso Ben Falter Carl DeCecchis Samantha Reilly Remy d'Arras Lorenzo Alali Admin NTT Leonardo Sasounian Bongiovanni Gary Davis Christen Bejar John Smith Hannu Holopainen Craig Berko Per Eric Johansen 風也 三輪 John Assheton John Shea Rabel Racka Stas Dunayev Maciej Sobkowicz Paweł Fronczak Andrew 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