Incorrect portal role names can get created when default number of roles is less than 3
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Incorrect portal role names can get created when default number of roles is less than 3

Apex , API , Portal , Communities

Last updated 2016-07-28 ·Reference W-2584370 ·Reported By 1 users

Fixed - Winter '16

Summary
If the number of portal roles is 1 and a user with role "Executive" is created before "Manager" then the name 'Executive" resolves into AccountName+"Manager". This problem can probably be observed in other similar situations as well, above is an example for this.

Repro
To reproduce in any org (use dev Org for easy setup process)
1. In a Dev Org, enable Communities if not done already under Setup->Customize->Communities->Settings
2. You will need to select a URL and create a new community and the template but no need to publish
3. Now go to Setup->Customize->Communities->Settings and set the "Number of Partner Roles" to 1
4. Next Create a new account with any name such as "portaltest"
5. Next enable this as Partner Account
6. Now open Developer Console->Open anonymous execute window and paste the following code
This will create a new contact for the account we created and then a user with portalRole 'Worker'
You will need to replace the following information in the code

Account Id, Get the account ID for the test account created above
Profile ID for the Partner Community User Profile in your org

Contact c = new Contact();
c.firstname='workerfirst';
c.lastname='workerlast';
c.accountid='001U000001QVfym'; // Account ID which you created recently.
insert c;

User u = new User();
u.firstname=c.firstname;
u.lastname=c.lastname;
u.email='worker@portaltest.com';
u.alias='work';
u.TimeZoneSidKey='America/Los_Angeles';
u.LocaleSidKey='en_US';
u.EmailEncodingKey='utf-8';
u.ProfileId='00eU0000000FEWa'; //Profile ID for Partner Community User
u.LanguageLocaleKey='en_US';
u.contactid=c.id;
u.username='worker@portaltest.com';
u.portalrole='Worker';
insert u;

7. Click on Execute and ensure there are no errors
8. Now that we have created a user with portalRole as Worker we can query from the userRole object. Go to Query Editor in Developer Console and use the query such as below

select ID, Name, portalrole from userrole Where PortalAccountId = '001U000001QVfym'

You will see that 1 userRole has been created as portaltest Partner User
9. Now increase the number of Partner Roles to be 2 back at Setup->Customize->Communities->Settings
10. Create another user with portalRole as "Executive" in Developer Console

Contact c = new Contact();
c.firstname='execfirst';
c.lastname='execlast';
c.accountid='001U000001QVfym'; // Account ID which you created recently.
insert c;

User u = new User();
u.firstname=c.firstname;
u.lastname=c.lastname;
u.email='executive@portaltest.com';
u.alias='execp';
u.TimeZoneSidKey='America/Los_Angeles';
u.LocaleSidKey='en_US';
u.EmailEncodingKey='utf-8';
u.ProfileId='00eU0000000FEWa'; //Profile ID for Partner Community User
u.LanguageLocaleKey='en_US';
u.contactid=c.id;
u.username='executive@portaltest.com';
u.portalrole='Executive';
insert u;
11. Now in the Query Editor run the query again
select ID, Name, portalrole from userrole Where PortalAccountId = '001U000001QVfym'

As you can see from the results

UserRole with Name "portaltest Partner Executive" has the PortalRole "Manager" while
UserRole with Name "portaltest Partner Manager" has the PortalRole "Executive" when it should be the other way around

UserRole for "Worker" is correct for both name and the PortalRole

12. If we run the following query on the user object
select ID, Name, userroleid from user Where AccountId = '001U000001QVfym'

you can see that the Executive User has the user role "00EU0000000RshFMAS" which points to Portal Role "Executive" as expected but the Name is incorrect "portaltest Partner Manager"

Workaround
Ensure that number of portal roles is as expected before creating users. User creation for portal roles should respect the following bottom-up hierarchy

1) Executive

2) Manager

3) User ('Worker' is the token for specifying the user role)

So create users with Worker role first, then Manager followed by Executive

Reported By (1)

Is it Fixed?

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