Error when adding a Communication Channel Mapping to an article type that has a custom field with the same display name as a standard field
Last updated 2016-07-28 ·Reference W-2508633 ·Reported By 1 users
Some customers have observed that they encounter the following error (or similar) when adding a Communication Channel;; Mapping to an article type.
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Error ID: 1580471213-119734 (221444854)
This happens if there is a custom field on an article type that has the same display name as a standard field.
1. Login to Org
2. Go to Setup > Customize > Knowledge > Article Types :
3. Click on the affected article type
4. Scroll down to Communication Channel Mappings
5. Click on New
6. Receive error
- Change the name of the custom field that have the same names as standard field.
Reported By (1)
Is it Fixed?
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