Dashboard Component shows "getting your data" after refresh but never loads

Analytics , Outlook

Last updated 2017-04-06 ·Reference W-2528913 ·Reported By 18 users

In Review

When refreshing a Dashboard, a single Component, or specific components will not refresh. They simply display the "getting your data" message but never fully load.

The sole occurrence of this can be replicated as follows:

- Create a Summary Report
- Ensure the Report is grouping by a formula field based on record Last Activity

When Salesforce syncs a Task from from SF to Outlook it populates the Due date however if the due date is blank it seems to be populating it with the value 1/1/4501. This value then pulls into the Formula field and skews the Report/Dashboard results to the point it causes the above behavior.

The current work around is to Identify any Tasks with erroneous dates and ensure they are updated or their due date is removed.

Is it Fixed?

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