User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce

API , Platform , Sales and Marketing , Service , Custom Objects , Sandbox , Communities , Pardot

Last updated 10 days ago ·Reference W-6156078 ·Reported By 1000 users

In Review

Summary
For the latest information on this issue, please read our root cause update:
https://help.salesforce.com/articleView?id=000320234&type=1&mode=1

What’s the issue?

On May 17, 2019, Salesforce blocked access to certain instances after an incident involving broader permissions being applied to users within Salesforce orgs that have -- or previously had -- Pardot. As of May 18, 2019, access for users with a System Administrator profile has been restored to customers affected by the database script issue, and full access has been restored to customers unaffected by the database script issue.

NOTE: Only users within an impacted org could have been granted additional permissions for data within that org. To remedy those permissions, Salesforce blocked access by temporarily reducing permissions on instances and customer orgs, causing the disruption.

What was the impact?

While this issue only impacted customers that use the Pardot service or previously used the Pardot service, to protect our customers, Salesforce blocked access to all instances that contain affected orgs.

How did Salesforce respond?

Salesforce initially blocked access to all instances that contained affected customer orgs. Once we were able to isolate the affected orgs, we restored access to non-affected customer orgs. As of May 18, 2019, access for users with a System Administrator profile has been restored to affected customer orgs. We continue to work to restore permissions for affected orgs to where they were prior to this issue.

What actions can I take now?

Now that we have restored administrator access to all affected orgs, please see the workaround section for details on how to restore your profiles and user permissions

Repro
Not Applicable

Workaround
Can I restore my profiles and user permissions?

Two options exist to restore production profiles and permissions from a Sandbox Copy

Option 1: Sandbox containing production profiles and permission sets exists

- To determine if your Sandbox Copy contains a valid backup of the data, check the Profiles and Permission Sets in Setup under “Administration/Users”.

- If your non-admin profiles are configured such that all of the “Standard Object Permissions” (Read, Create, Edit, Delete) are unchecked, then the sandbox org was impacted and is not a valid source for recovery.

- Object permissions may be deployed from Sandbox to Production orgs.

Please see the documentation links below for details.

Change Set Documentation: https://help.salesforce.com/articleView?id=code_tools_changesets.htm&type=5

Ant Migration Tool Documentation: https://help.salesforce.com/articleView?id=code_tools_ant_using.htm&type=5

NOTE:

- The Sandbox configuration may be outdated and not identical to the production org before the incident. Carefully review these settings before deploying them to production. We recommend testing with a subset of profile and permission sets before migrating all en masse.

- Profile metadata for object permissions require the associated object and dependent components to be included in the same deployment for change sets. Since it is not possible to include standard objects as components in change sets, deploying profiles to reset object access is not advisable and will not work for standard objects.

Admins may deploy permission sets without including related object metadata as components in a change set to reset permission set object access.

​​​​​​​If deploying profiles, it is recommended to leverage the Metadata API and supported client tool such as the Ant Migration Tool or Force.com IDE.

Option 2: Sandbox containing production profiles and permission sets does not exist

If a Sandbox containing production profiles and permission sets does not exist and there is an organizational need for you to restore, Admins can manually modify Profile and Permission Set configurations to grant appropriate access to their users.

Edit Profiles Documentation:
https://help.salesforce.com/articleView?id=users_profiles_orig_ui_editing.htm&type=5

Permission Sets Documentation:
https://help.salesforce.com/articleView?id=perm_sets_overview.htm&type=5

Updates
I'm an Admin experiencing errors logging into my org. What should I do?

- If you are unable to log into your Salesforce org as a user with a System Administrator profile, please contact Salesforce for help resolving this issue.


How do I modify permissions or profiles that are uneditable?

- Admins of affected orgs are able to modify Custom Profiles and Permission Sets only.
Salesforce is working on restoring edit capabilities for Standard Profiles and Permission Sets.


As a Field Service Lightning (FSL) administrator, how can I update the Permission Sets that it requires?

- Please see the following document for instructions on how to update Field Service Lightning Permission Sets: https://quip.com/ajsaAQ0mlT0f


When I try to edit a Custom Profile, I receive an error message about dependencies. What should I do?

These dependency errors can be resolved by identifying the permission depended upon, and toggling it off and then back on in the Profile.

NOTE: Please make sure you want the designated permission enabled. These error messages are expected when the required permission is not enabled for the user.

1. Go to the Setup tree and click on the "User Management Settings" node under the "Manage Users" sections, and turn off the "Enhanced Profile User Interface".

2. Edit the Custom Profile and click OFF and ON for every user permission that is resulting in an error.

- For example, if you see the error "Permission Manage Cases depends on permission(s): Create Cases, Delete Cases, Edit Cases, Read Cases" then click OFF AND ON for the user permission "Manage Cases."


When I try to edit a Custom Permission Set, I receive an error message about dependencies. What should I do?

These dependency errors can be resolved by identifying the permission depended upon, and toggling it off and then back on in the Permission Set.

NOTE: Please make sure you want the designated permission enabled. These error messages are expected when the required permission is not enabled for the user.

1. Go to the Setup tree and click on the "User Management Settings" node under the "Manage Users" sections, and turn off the "Enhanced Profile User Interface"

2. Using the API/Workbench, turn off the affected user permissions identified in the dependency errors, in one API call. This will be on the PermissionSet object.

3. Go to Setup, edit the Custom Permission Set, turn on the same user permissions disabled in step 2.This will set the dependent object permissions.

- For example, if you see the user permissions dependencies error, "Permission Manage Cases depends on permission(s): Create Cases, Delete Cases, Edit Cases, Read Cases" then take the following steps to toggle the "Manage Cases" permission:

-- Using the API/Workbench, update the Permission Set record to turn off this permission: PermissionsManageCases.
-- Using Setup in the browser, edit the Permission Set to turn on "Manage Cases."

Reported By (1000)

Jennifer Ross Michi Magsarili Federico OkTest 2 Admin EZCLONE Jean Baptiste de la sauniere Aviral Agrawal Symon Shim Manoj Mohandas Diane Wille Gopi Pajjuru Joe Zant Casey Escalona Adrian Dee Surico Soraia Hassam Chris Barrett Peter Elliott Julia Coetzee Daniel Wu Steve Pedaline Ronnie Thomas Phuong Nguyen Susan Nordquist Gina Cockrum Paul Apollo Allison Wong Karen Spiegelberg Chuck Gamble Joe Pellicano AYAKA SATO Tricia Farris Rafael Rangel Tyler Iams Bao Nguyen Krista Adams Christopher Jackson Arthur Hillenaar Stefan Obst Andrew Maly Jaime Kade Rachel Hands Henry Hung Emilee Crocker Ben Lehman Lisa Newhouse Luke Stokes Rita DiFonzo Alain Boninn Kei Sasamoto Jing Cui Jaime Davenport Aaron Wall Gene Bradley Ben Gomilla Kayla Perron Lindsey Barlow Exploitation Dev Sebastian Hoeldtke Bonita Elevario Marcela Bataglia Jane Brady Roy Brooks Dustin Berry Jenell Powell Brett Schwasinger Paul Hunter Alan Cole Laura Leighton Florine CLEMENT Joe Edens Matt Hanagan Jenny Humphreys Dennis Chiu Andrea Cooper Alex Moffat Jean Friedline Joe Stolz Kimberly Liberty Aine Johnson Glen de Marcos Premier Admin ADRIAN MERCADO Eva DeLorio ARACELI TORRES ServiceMaster Vancouver Kim Assal Shea Lyons Valli Babu Charlie Garcia Jeffrey Malin Jake Lavender Alpesh Sethia Jessica Thompson George Dimopoulos Donna Tremmel Administrador Fandeli Andrew Debus Liz Gordon Jon Neustedter Jennifer La Porta Ashley Klein Maité Granseigne Flint Chandler Amanda Griffiths Mathew Alexander Ateeq Rehman Sushanta Karan Darren Garside Pirkka Kaijanen another account Darshan Dedhia Jason Kisling Mary Joyce Pillai Lindsay Greenstone 聡一郎 志村 JF Quibod Anel Malabanan Joel Richards Katie Gaita Matt Freedman Shadi Abuid Leandro Valdes Viera Nathanael Padgett Dinorah Roggero Kristine (Sheehan) Kiernan Cory Cowgill Hossein Moshfeghian Spencer Packer Eric Richardson Paula Elliott Jenny Spahn SI Admins Joe Tamargo Chris Hoffman Michael Torchedlo Nicholas Chen Pavan Khapre Olga Loza Harish Chandra Vince Nguyen Jenny Berg Tyler Cooper Emily Cobb Edie Harrison Company Admin Melissa Tividad Marites Lanticse Kaitlyn Vigue Michelle Beaudry Mike Anderson Duncan McGovern Kim McClure Remy d'Arras Samantha Carroll Anne Marshall Evelyn Tomer Jon Smith Cory Payne Elana Cipin Raphael Fraga Moriah Gonzalez Anna Thai Amy Carpentieri Binoy Sivan Linda Jenkins Kent Chung Tim Thorp Flatirons Administration Account Monica Mandeville Andrew Kamuf Jab Hajjaj Kearson Farishon Heidi Hopkins Shyli Alva Bart van Ruiten Natalya Murphy Sathees Balashanmugam Anthony Scannicchio Jennifer Fiocca Char Carson Chris Unger Guylaine Gauthier Mark Chase Lori Ashley Frédéric Vallery-Radot Pablo Lozon Lopez Priyanka Desai Dominic Lajoie Jack Regan Arun Kurumathu Antonio Higueras Gordo Ramakrishna Reddy Mike Martin Meighan Brodkey Todd Barry George Woods Arunkumar Tharanichelvan Michele Lougheed Sugirtha Manohar Matt Blight Tim Flint Robert Robinson Emily James Michael Slawnik Jonathan Davis Dakota Duff Courtney Church-Fasula Prag Ravichandran Kamalaveni Miranda Hall Emmie DeFusco Ben Smith Mark Bodde Brad Endres Joanna Iturbe Susan Imperato Elizabeth Luke Monica Anderson Conagra Brands Tonya Kraan Francisco Riccomagno Sam Laird Kerry Gibson Reese Rogers Kavyareddy Voruganti Denise Tucker Shawn Padua Greg Kirchdorfer Sandi Nuss Zellner Blake Roller Krishna Narne Anila Khwaja Kelly Krumreich CRM Science Robert Edwards Megan Robeson David Calvert Holly Elwess Ken Taylor Judi Desorcie Jayasri Ranganathan Zach Felten Tom Nepa Suzan O'Leary IT User Jessica Higgason Kate Campbell Amanda Sukhoo Mark Stieg Al Tejwani Russell Gossen Esau Sanchez Justin Smith Kavitha Devisetti Sydney Yoscovits Josh Kohl Tammy Jackson Jimmy Bria Jason Hardesty Debra Margagnoni Allyson Lower Brandon Foster Matt Casciano Jorge Mimica Sharon Hopkins Chris Feldhacker Lauren George CH Briggs Admin Eric Chan Leon Aghazarian Suresh Sundar Amanda Lee Megan Gallagher Ashley Bruno Michael Rihm Becca Lentz Mete Kural Keith Ayers Evan McDaniel Aastha Saxena Tim Huegerich Sandeep Kakani Kathryn Castle Keith Poulos Marissa Calogero Giorgi Gelovani George Nill Kou Xiong Robert Mitchell-Crossley David Liu Scott Sackville Libby Snow Brian Oconnell Brian Oconnell Kayle DuBeshter John Vargo Ben Hall Tyler Stump Greer Banks Murgendra Katti Marina Shuman Julie Nunns Joelle Patten Prashant Patel Rob Lofaro Amy Jacobson Hanna Sandoval Nicole Soer Brian Swafford Anabel Angulo Mélanie REGIS Courtney Welbon Jeremy Wilbert Jacob Azia Bruno Rosati Violet Tveit Arabelle Lacorte Annie Cardoso Sandeep Gadhiraju Rebecca Ackerman Debra Love Aana Pearson Mary Armstrong Lisa Foster Jay GB Alex Carls Dane Nightingale Miki Nagikawa Reid Roemmich Craig Fuller Ben Prozinski Sonia Genesse Karisa Booth Litify Services Natasha Fischmer Kelly Montifar Nicholas Hutchens Michael Leonard Colby Juarez Sue Irvine Peter Lyons Kenneth Theriot George Sowards Terry Crady Ben Brody Brandon Woodcook John Mark Hulsey Juan Marquez Toni Boss - 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