Known Issues · Releases · Spring '20

'Sorry to interrupt' error when clicking the Help menu icon (Error Id: -428988036)

Lightning

When users click the Help menu icon ("?") in Lightning, a "Sorry to interrupt" error may be displayed, along with error Id -428988036. This issue only impacts users without the View Setup and Configuration permission.

Scheduled - Spring '20 ·Reported By 46 ·Updated Yesterday

Flow of type “Screen flow” changes to “Autolaunced flow” when deployed via MD API

Flow of type “Screen flow” changes to “Autolaunced flow” when deployed via MD API. This ONLY happens on a screen flow that doesn't contain a screen element. If you have a screen in flow 1 of the repro steps then it works fine.

Scheduled - Spring '20 ·Reported By 20 ·Updated Yesterday

Lightning console - When Agent Sneak Peek is enabled, and an agent is in the middle of typing a response and the visitor ends a chat, an error appears

Service , Live Agent , Lightning , Omni-Channel

If an agent using Lightning Console is in the middle of typing a message and the visitor ends the chat, if Agent Sneak Peek is enabled, a lightning error message will appear with this content: Uncaught Action failed: runtime_service_liveagent:chatApi$controller$handleAgentSneakPeek [Cannot read property...

Scheduled - Spring '20 ·Reported By 15 ·Updated Yesterday

Site.createExternalUser() creates a new Contact record even if a matching one exists only if Contact's Name and Email are encrypted

Sites , Platform Encryption

When Contact's Name and Email are encrypted via Platform Encryption, Site.createExternalUser() creates a new Contact record rather than attaching the new portal user to the contact record matching the provided user object's email address. When these fields are not encrypted the created portal user is...

Scheduled - Spring '20 ·Reported By 12 ·Updated Yesterday

Records with no history, Activity Timeline's "View All" displays message with HTML tag

Activities , Lightning

If there is no history, the Activity Timeline's "View All" displays the following message with extraneous HTML tag <br/> : No past activity.<br/> Past meetings and tasks marked as done show up here.

Scheduled - Spring '20 ·Reported By 5 ·Updated Yesterday

Updating a record after using Quick Text is resulting in an ISE

Service , Winter 20

Updating a record after using Quick Text is resulting in an ISE thrown which can be found with the following error: "lib.gack.GackContext: java.lang.IllegalStateException: Programmer Error: attempt to save object not in TransactionEntityObjectMap: id = 500..."

Scheduled - Spring '20 ·Reported By 3 ·Updated Yesterday

Attaching a file to a record from Salesforce File sets the visibility to "All Users".

Content and Files , Communities

If you attach a file to a record from your PC, the visibility of that File will be Internal Only. Which means, external users will not have access. If you attach the same file to another record from Salesforce Files, the visibility of that file will be AllUsers. This will allow external users to...

Scheduled - Spring '20 ·Reported By 3 ·Updated Yesterday

Lightning Live Chat Conversation component does not utilize maximum height of parent container whenliveli viewing a completed transcript

Live Agent , User Interface , Lightning

In Lightning it has been observed that the Live Chat Conversation component does not make proper use of the maximum height when displaying a completed Live Chat Transcript.

Scheduled - Spring '20 ·Reported By 3 ·Updated Yesterday

custom url scheme's (intent://) are opening as "about:blank" in Chrome when using navigateToURL or navigation:Service.

Lightning , Summer 19

Starting 220, chrome opens about:blank tab / window when trying to open to custom url scheme's using "e.force.navigateToURL" or "lightning:navigation" or window.open() . Example ------------- navigateToCustomScheme : function(component, event, helper) { $A.get('e.force:navigateToURL').setParams({url:...

Scheduled - Spring '20 ·Reported By 3 ·Updated Yesterday

[Winter'20] Error when cloning a event record and switching to All Day Event

Lightning , Winter 20

If clone a event record with multiple attendees and checking in 'All day Event' checkbox as true, error message is displayed. (Error) No access to field _stashedStartDateTimeValue. Either the field was removed from the entity or access to this field was removed.

Scheduled - Spring '20 ·Reported By 1 ·Updated Today

FSL Snap-In Flow does not display minutes

Field Service

The time slot picker in New Appointment Flow does not show the minute data (for eg, 9am - 10.15am slot shows up as 9am - 10am in the UI).

Scheduled - Spring '20 ·Reported By 2 ·Updated Yesterday

Deploying change set containing community fails with error: "An unknown exception has occurred"

AppExchange , Change Sets , Communities

This issue occurs when deploying a community from an org to another using change sets. Typically the error thrown when validating the change set in the target org is "An unknown exception has occurred." Below is a technical explanation of how this issue occurs. When a Force.com Site for a community...

Scheduled - Spring '20 ·Reported By 48 ·Updated 4 days ago

XMD is not deploying updates to Conditional Formatting, when Namespaced Org is involved

Analytics , Metadata , Einstein Analytics - Dashboards/Lenses

Wave Analytics Metadata Deploy, not updating conditional formatting when namespace is involved. Customer is observing issues when deploying Wave Dashboard, conditional formatting/XMD. Also Conditional Formatting XMD is appended instead of overwritten when a subsequent deployment is made on the same...

Scheduled - Spring '20 ·Reported By 10 ·Updated 5 days ago

"Email Verified" is set to false for valid users after a sandbox refresh

Communities

The verified email is being reset in a sandbox refresh. This is causing issues with an admin user using login access to test emails through those users because of a security update in Summer release. Unverified emails under login access will fail out as a permissions issue and Community Admin can no...

Scheduled - Spring '20 ·Reported By 7 ·Updated 5 days ago

Edit and Refresh tab keyboard shortcut do not work in Lightning Console when the CRUC, “Tab-Focused Dialogs in Lightning Console Apps”, is enabled

Platform , Service , Service Cloud Console , Lightning , Winter 20

When the CRUC, “Tab-Focused Dialogs in Lightning Console Apps”, is enabled, the Edit and Refresh Tab keyboard shortcuts no longer work in Lightning Console.

Scheduled - Spring '20 ·Reported By 6 ·Updated 5 days ago

Tile menu navigation images / content assets can not be reused

Communities

You cannot use the same content image asset in the same Tile Menu among different menu items. This is causing the reference to shift and only show on the most recent selection for the image.

Scheduled - Spring '20 ·Reported By 4 ·Updated 5 days ago

Edits to snap-in prechat form are not saved

Service

Changes made to a snap-in prechat form are not saving.

Scheduled - Spring '20 ·Reported By 3 ·Updated 5 days ago

LEX Console: Related List scroll position is lost and next records will not load after editing a record from the Related List drill-in in a subtab

LEX Console issue: Related List scroll position is lost and next records will not load after editing a record from the Related List drill-in in a subtab

Scheduled - Spring '20 ·Reported By 2 ·Updated 5 days ago

Address component's labels are not translated in Flow Builder

Flow

Address component's labels, such as Country, City, Street, are not translated to the user preferences language in Flow Builder.

Scheduled - Spring '20 ·Reported By 2 ·Updated 5 days ago

Community users are not able to create cases with "An Apex error occurred: System.QueryException: sObject type 'ServiceChannel' is not supported"

Apex , Omni-Channel

Community users are not able to create cases when using Skills Based routing for Omni Channel.

Scheduled - Spring '20 ·Reported By 1 ·Updated 5 days ago

Lazy Loading Library can't deal with visibility rules

Service , Service Cloud Console

Lazy Loading Library can't deal with visibility rules

Scheduled - Spring '20 ·Reported By 1 ·Updated 5 days ago

Account Owners not able to view accounts due to insufficient privileges error

Platform , User Interface

Standards users are not able to view accounts that they own in one UI (standard or lightning) but they can in the other. For example, users may be able to view accounts in classic, but not lightning. Or, the account owners can view the accounts in lightning but not classic.

Scheduled - Spring '20 ·Reported By 1 ·Updated 5 days ago

Error thrown when supplying an empty/invalid listViewId to the navigateToList

Apex , VisualForce , Communities

When navigating to Object home without filterName the change view event is sometimes incorrectly fired twice, resulting duplicate actions in a single request

Scheduled - Spring '20 ·Reported By 0 ·Updated 5 days ago

CMS Single Item Component is not showing the Content inside Community Builder

Content and Files

CMS Single Item Component is not showing the Content inside Community Builder

Scheduled - Spring '20 ·Reported By 11 ·Updated 6 days ago

Predefined Values on a Quick Action button are no longer populating Default value when Amount field is on action layout in Lightning Experience

Platform , Lightning , Summer 19

In Lightning Experience, predefined Values on a Quick Action button are no longer populating the assigned default value when Amount field is added on Quick Action Layout. This issue does not occur in Classic experience.

Scheduled - Spring '20 ·Reported By 7 ·Updated 6 days ago

When navigating between pages quickly and chatting an agent (embedded services), the chat can disconnect

Service , Live Agent , Omni-Channel

A visitor is disconnected from chat if moving between web pages rapidly.

Scheduled - Spring '20 ·Reported By 6 ·Updated 6 days ago

Custom Objects Cannot Be Used With Macro Conditional Instructions

Platform , Service Cloud Console , Lightning

Custom objects can not be used with Conditional Instructions. The 'Field' picklist for the criteria is always greyed out meaning that customer can not select any fields from a custom object.

Scheduled - Spring '20 ·Reported By 2 ·Updated 6 days ago

Formula field referencing to Knowledge causing access exception in lightning.

Knowledge

Formula field referencing to Knowledge causing access exception in lightning. Error Message: Looks like there's a problem. You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.

Scheduled - Spring '20 ·Reported By 1 ·Updated 6 days ago

RecordType field on detailPanel changes the record type but does not re-render the flexipage associated with it unless we do a refresh

Lightning

Using the RecordType field on detailPanel to change the record type does not re-render the flexipage associated with it until a page refresh happens.

Scheduled - Spring '20 ·Reported By 1 ·Updated 6 days ago

Error when accessing Community Record List component for custom objects when the API name is 12 characters and have '0' in the name

Communities

Community users will receive a series of three internal server errors when accessing the Record List page for a custom object. This is when the custom object API name is 12 characters in length and has a '0' as the fifth character.

Scheduled - Spring '20 ·Reported By 1 ·Updated 6 days ago

Winter 20 - Lightning's App Manager loads only 50 Apps even if the screen size is larger

Lightning , Winter 20

In Winter '20, when customers use the Portrait mode, the list of apps presented in the App Manager in Lightning is 50 and there's no vertical scroll bar to get to more than that.

Scheduled - Spring '20 ·Reported By 1 ·Updated 6 days ago

ArrayIndexOutOfBoundsException while apex tests run during a deployment

Apex , API , Metadata

If a deploymet package contains the following apex classes: 1. an apex class which adds some instance fields, 2. an apex class which has a reference to one of subclasses of 1, a java.lang.ArrayIndexOutOfBoundsException can occur while apex tests run.

Scheduled - Spring '20 ·Reported By 8 ·Updated 7 days ago

[Winter '20] Lead Convert Subtab Fails to Load in Lightning Console Apps w/ "Freeze Javascript Prototype" Enabled

Service Cloud Console , Lightning , Winter 20

Attempting to Convert a Lead from a Lightning Console App results in a blank/empty Convert subtab. This happens to organizations with the "Freeze Javascript Prototype" Session Setting enabled.

Scheduled - Spring '20 ·Reported By 7 ·Updated 7 days ago

Update field workflow rule on Task object blocks reminder notification

Activities , Workflow

In Lightning Experience, when task record created, update field workflow rule on Task object blocks reminder notification

Scheduled - Spring '20 ·Reported By 3 ·Updated 7 days ago

Community Reporting - Links to Knowledge Articles have incorrect URLs

Communities , Operational Analytics - Reports

When clicking on an article's title in a Knowledge Article report within a Community, the URL does not take users to the article and instead links to a page ending in '/s/article/'.

No Fix - Spring '20 ·Reported By 2 ·Updated 7 days ago

Summer'19:Entire task home is scrolled by each frame scrolling in iPad

Mobile , Summer 19

In Summer'19, the entire task home is scrolled by scrolling each frame in iPad.

Scheduled - Spring '20 ·Reported By 2 ·Updated 7 days ago

"Add to Price Book" button on Product in LEX selecting an incorrect currency

When clicking the "Add to Price Book" button on product related list in LEX the currency we select from the picklist is not the one which is actually selected.

Scheduled - Spring '20 ·Reported By 1 ·Updated 7 days ago

Records IDs not Being Emailed When Encryption Tool Generates Value Too Large for Column Errors

Platform Encryption

When the encryption tool encounters data within a field to encrypt that triggers a value too large for column error the affected record ID is not generated and emailed to the administrator for correction.

Scheduled - Spring '20 ·Reported By 1 ·Updated 7 days ago

User is Not Clickable in Field History Tracking Related List in Lightning

Platform , User Interface

When viewing the Field History Tracking related list on a record, the "User" is not a clickable link. However, when you click View All, which takes you to the Field History page, the user is clickable. This issue is happening with any standard or custom object

Scheduled - Spring '20 ·Reported By 1 ·Updated 7 days ago

Winter'20 - File's thumbnail on Chatter Feed isn't displayed with IE11

Chatter , Winter 20

We cannot see the file's thumbnail on Chatter feed with IE11.

Scheduled - Spring '20 ·Reported By 0 ·Updated 7 days ago

Apex Jobs failing with " Error: moving job from FlexQueue to MQ failed, please report to customer support"

Apex , Summer 17

Batch Jobs from Flex Queue gets failed intermittently and throws the below error: "Internal Salesforce Error: moving job from FlexQueue to MQ failed, please report to customer support"

Scheduled - Spring '20 ·Reported By 29 ·Updated 8 days ago

"Invalid component [force:relatedListSingleContainer]" error when deploying a Change Set containing a Case Lightning Page with an Case Comments list.

Change Sets , Lightning

When deploying a Change Set that contains a Case Lightning Page, if the page contains a Related List - Single component set to display Case Comments, deployment will fail with an "Invalid component [force:relatedListSingleContainer]: missing required property [relatedListApiName]" error.

Scheduled - Spring '20 ·Reported By 8 ·Updated 8 days ago

Lightning components with Apex controllers may be missing from the Flow Builder Interface.

Lightning

In some cases when the Apex classes references a standard object that is available in both the data API and tooling API an Apex compilation error may be generated improperly, causing the lightning component to not be displayed in the Flow Builder.

Scheduled - Spring '20 ·Reported By 6 ·Updated 8 days ago

Visualforce IMAGEPROXYURL function throws NullPointerException in sandboxes and scratch orgs

VisualForce

Visualforce IMAGEPROXYURL function throws NullPointerException in sandboxes and scratch orgs

Scheduled - Spring '20 ·Reported By 1 ·Updated 8 days ago

The 'allowStandardPortalPages' Site setting value might prevent users from updating the Featured and Navigational Topics icons.

Communities , Summer 19

In Communities with the Site setting 'allowStandardPortalPages' set to false, users with the manageNetworks permission enabled are currently not allowed to update the Featured and Navigational topics icon.

Scheduled - Spring '20 ·Reported By 1 ·Updated 8 days ago

Lightning Console: Switching between primary and sub tabs may reset focus or page position in primary tab to top or different location

Sales and Marketing , Service , Knowledge , User Interface , Lightning

When viewing a record in lightning console and opening a subtab, user's page position or focus is not maintained and may be reset to the top or different page location when switching between record's primary and sub tabs.

Scheduled - Spring '20 ·Reported By 1 ·Updated 8 days ago

Unable to access Invocable 'Apex class' in the 'Apex Action' section when creating a screen flow

Apex , Flow

When trying to use the invocable method as action, unable to see an option to select the apex class while creating screen flow.

Scheduled - Spring '20 ·Reported By 0 ·Updated 8 days ago

Notes Related List of Archived Activity Record does not load in Lightning Experience

Activities , Lightning

Unable to view related Notes from archived tasks through Lightning. Spinners next to Notes related list never go away and related list records are not loaded.

Scheduled - Spring '20 ·Reported By 0 ·Updated 8 days ago

Push upgrade fails due to server restart, but is reported as successful

Packaging , Partner

When a partner pushes an upgrade to their subscribers, the push upgrade record states that the upgrade was successful, but the subscriber org will show a status of In Progress and the package remains at the previous version. This occurs due to server restarts occurring during the push upgrade in the...

Scheduled - Spring '20 ·Reported By 55 ·Updated 11 days ago

[Winter '20] Hover Panels within Pinned Regions Appear Clipped in Lightning Console Apps

User Interface , Service Cloud Console , Lightning , Winter 20

In a Lightning Console App, hovering over links that are between (or next to) the boundaries of a Pinned Region may result in a hover panel that appears clipped / truncated. In some cases, the resulting hover details may fail to load or "flicker". Note: This behavior may occur across entities when...

Scheduled - Spring '20 ·Reported By 13 ·Updated 11 days ago

Lightning Experience - "New Folder" button on Analytics Home page in Essentials edition

Analytics

Users receive an error when they try to create a new report folder in Essentials Edition organizations. This happens because Folder Management is not supported in Essentials Edition, so the button should not be available.

Scheduled - Spring '20 ·Reported By 13 ·Updated 11 days ago

Process' Post to Chatter Action that posts a hyperlink ends up displaying "_HL_ENCODED_" in the record's feed instead of the proper URL/link

Chatter , Process Builder

In a Process, "Post to Chatter" actions posting a reference to a Formula (Text) Field with a Hyperlink() function ends up with a post displaying "_HL_ENCODED_" instead of the actual URL.

Scheduled - Spring '20 ·Reported By 7 ·Updated 11 days ago

"Error: No label found for operation 'Close'" when creating or executing a Macro with the 'Close' Instruction action

Winter 20

The "Close Tab" instruction for Macros shows as "Error: No label found for operation 'Close'" in Winter 20

Scheduled - Spring '20 ·Reported By 4 ·Updated 11 days ago

modals being opened in quick action are not clickable in console

Lightning

If you create a lightning component quick action which opens a modal and you are trying to access it in console. Then, the buttons, etc on the modal may not be clickable

Scheduled - Spring '20 ·Reported By 3 ·Updated 11 days ago

Bulk API V2 throws an "Invalid Batch" error when uploading a CSV containing column headers exceeding 4000 characters

API

When the fields designated in the CSV (column headers) exceeds 4000 characters, an invalid batch error is thrown due to not recognizing the field, as it is being truncated after the 4000th character. - Actual Result An "Invalid Batch" error is thrown. - Expected Result Bulk insertion should ...

Scheduled - Spring '20 ·Reported By 2 ·Updated 11 days ago

Overriding a Lightning Action utilizing a LWC component, focus of the page jumps if the component screen size is to large

Lightning

When using a container Aura component that contains a Lightning web component in a lightning action override. If the lightning web components size is larger than the screen, you will notice the screen jumping to the center of the LWC component when changing focus around the page.

Scheduled - Spring '20 ·Reported By 1 ·Updated 11 days ago

Deploying Account and Contact OWD in the same deployment package may fail

Change Sets , Spring 17

Deploying Account and Contact OWD in the same deployment package may fail with message as " Deployment error: ReadWrite is not a valid sharing model for Contact when Account sharing model is Private"

Scheduled - Spring '20 ·Reported By 57 ·Updated 12 days ago

Stencil on the Related Record Component which does not have any record linked doesn't go away

Stencil on Related Record Component which doesn't have any record linked to it doesn't go away. This gives the user feel that the component is still loading

Scheduled - Spring '20 ·Reported By 13 ·Updated 12 days ago

Cannot deserialize serialized object with Sub query

Apex

When two objects have relationship fields to each others, the query results of a SOQL query with sub query is not deserialized successfully in Apex. The error seen will be "Cannot deserialize instance of <unknown> from FIELD_NAME value totalSize or request may be missing a required field".

Scheduled - Spring '20 ·Reported By 9 ·Updated 12 days ago

Unable to deploy Audience when criteria contains a custom object and field referenced via User.Contact.Account.

Communities

Unable to save EnityField error occurs when trying to update / add audiences from the custom object in the community builder.

Scheduled - Spring '20 ·Reported By 6 ·Updated 12 days ago

Console shortcuts being executed when inputting text into flow input text elements

VisualForce , Flow , Winter 20

When a user displays a Flow used in the console through a Visualforce page using Lightning Out., console keyboard shortcuts are triggered when a user types in a Flow input text field and backspace does not work.

Scheduled - Spring '20 ·Reported By 3 ·Updated 12 days ago

FORMAT_FONT is disabled for rich text field on standard page fields

Lightning

The Font Family and Size selection formatting from the custom Rich Text Area Editor are missing or disabled.

Scheduled - Spring '20 ·Reported By 2 ·Updated 12 days ago

Scratch orgs are being created with Customer Portal enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

Scheduled - Spring '20 ·Reported By 2 ·Updated 12 days ago

Not able to deploy Opportunity Product Layout to another org after removing "Sales Price" from the layout

Metadata

Remove the "Sales price" from OpportunityLineItem-Opportunity Product Layout after enabling 'Supply Default Opportunity Line Item Values' perm in both source and target sandbox orgs. Users are getting error "Layout must contain an item for required layout field: UnitPrice" while deploying the layout...

Scheduled - Spring '20 ·Reported By 1 ·Updated 12 days ago

RecordType is not translated for RecordList Component in Communities

Communities

RecordType is not translated for RecordList Component in Standard Layout for communities

Scheduled - Spring '20 ·Reported By 1 ·Updated 12 days ago

Case milestones component glitching between actual hours and business hours

Service , Lightning

In Lightning Case Milestones related list is not applying the business hours to TimeRemainingInMins and causing the Milestone Tracker to override non business hours.

Scheduled - Spring '20 ·Reported By 25 ·Updated 13 days ago

Apex batch can't be retried when connection pool has been marked as "Node marked down"

Apex

Apex batch can't be retried when connection pool has been marked as "Node marked down". In this case, Apex batch recives the following common.exception.RunningForTooLongException. - Actual Result Apex batch can't be retried in this case. - Expected Result Apex batch should be retried in this...

Scheduled - Spring '20 ·Reported By 6 ·Updated 13 days ago

Predefined value set on Related To field in Task object within a Quick Action throws an error only in lightning

Lightning

Using a quick action task button, this may throw an unknown error on lightning experience only. This happens when you set the quick action with predefined value Related To field with any of the lookup field. The error in UI shows "Review the errors on this page."

Scheduled - Spring '20 ·Reported By 26 ·Updated 14 days ago

[LEX][Email Drafts] Email Approval submitted from Lightning Experience cannot be approved

Lightning

Email Approvals submitted from Lightning Experience cannot be approved and fail with "Couldn’t send email. abc@def.com is an invalid From email address." NOTE: The Email Address mentioned in the error will be the Email of the Submitter It will only fail if the From Address is of the actual...

Scheduled - Spring '20 ·Reported By 7 ·Updated 14 days ago

BusinessHours is not calculated properly when Daylight Savings Time begins (it is reduced by 1 hour)

Apex , API , Service

The difference in business hours returned as a result of BusinessHours.diff() for every Monday is equivalent to 7 hours instead of 8 once Day Light Saving Starts.

Scheduled - Spring '20 ·Reported By 3 ·Updated 14 days ago

Field name is not displayed in Lead Conversion error message when using Right-To-Left End-User Languages (Ex. Hebrew)

Sales and Marketing , User Interface

Field name is not displayed in Lead Conversion error message when using a language other than English (Ex. Hebrew, Spanish) and when the error is a DUPLICATE_VALUE_ERROR_MESSAGE.

Scheduled - Spring '20 ·Reported By 2 ·Updated 14 days ago

Selecting a record in search result of Lookup field opens record detail page in new browser tab

Platform , Search , User Interface

In Lightning, searching in a lookup field will yield some records as results. Using the drop down arrow to edit one of the results, after the edit, selecting that record will open the record up in a new tab, rather than selecting it for use in the lookup field.

Scheduled - Spring '20 ·Reported By 2 ·Updated 14 days ago

Feature enablement potentially lists deactivated System Administrator as Last Modified or within Setup Audit Trail

Platform

With Salesforce feature enablements deactivated system administrator may be shown as the Last Modified on Profiles or within the Setup Audit Trail of an org.

Scheduled - Spring '20 ·Reported By 1 ·Updated 14 days ago

Login Flow considers cloudforce.com as a not valid URL to redirect to.

Flow

When configuring Login Flow for a profile and if the URL has cloudforce.com sub domain, it redirects to error "Invalid Page Redirection"

Scheduled - Spring '20 ·Reported By 1 ·Updated 14 days ago

Internal server error when access profile section of setup

Platform , User Interface

Internal server error when access profile section of setup

Scheduled - Spring '20 ·Reported By 0 ·Updated 14 days ago

Console Display Density changed to Comfy automatically Work ID

User Interface

Display density of the detail page is changed to "Comfy" though the settings displays "Compact". The behaviour is experienced only in a console and when a child record is open in another tab and you revert back to the parent tab.

Scheduled - Spring '20 ·Reported By 2 ·Updated 15 days ago

Quick Action creates multiple records when "Save" button is clicked multiple times

Lightning

In Lightning , when we use a quick action to create records, it results in duplicate records if the "Save " button is clicked multiple times when the save is in progress. We can observe that the button greys out when the save is in progress , but however for a split second once the save is done...

Scheduled - Spring '20 ·Reported By 2 ·Updated 15 days ago

Managed Lightning Component using ltng:require throws "No 'Access-Control-Allow-Origin' header ..." when is used from Unmanaged VF

VisualForce , Lightning

Managed Lightning Components which includes a script from static resource via ltng:require throws "No 'Access-Control-Allow-Origin' header is present on the requested resource." error when the Lightning Component is used from both of Managed VF page and Unmanaged VF page.

Scheduled - Spring '20 ·Reported By 2 ·Updated 15 days ago

Change from a record page without pinned regions to a record page with pinned regions, an exception is thrown

Lightning

When changing from a record page without pinned regions to a record page with pinned regions, an error is thrown

Scheduled - Spring '20 ·Reported By 2 ·Updated 15 days ago

Lightning Pages are not always reflected as assigned to a Custom App when accessing Account record page in Orgs with Person Accounts enabled

Platform , Custom Objects , User Interface , Service Cloud Console , Lightning

When assigning Lightning pages based on account record types to a custom lightning app, an account record may display an incorrect page assignment although the assignment appears to be correct in Setup. This intermittent issue that may occur with some custom apps but not all, in the same Org where person...

Scheduled - Spring '20 ·Reported By 2 ·Updated 15 days ago

Android TalkBack is not reading the last entered chat message in Embedded Chat for Mobile Web

Mobile , Live Agent , Omni-Channel

If customer initiates a chat from their mobile web browser with Embedded Chat on an Android phone with TalkBack enabled, the mobile screen reader is not reading the last message entered by the Agent.

Scheduled - Spring '20 ·Reported By 1 ·Updated 15 days ago

quote_product_custom is missing under "Report_Quote" section

Analytics

When we add custom fields into a "Quote Line Item" object, and the tries to create a report of type "Quotes with Quote Line Items and Quote PDFs", in the report builder, the section name of the custom info will run into a missing-label problem

Scheduled - Spring '20 ·Reported By 1 ·Updated 15 days ago

HTML markup is visible on hover on sub heading of tile layout when Rich text is used

Communities

The HTML markup for formatting is being shown on hover when rich text is being used.

Scheduled - Spring '20 ·Reported By 0 ·Updated 15 days ago

Patch orgs fail upon creation and needs support intervention to redeploy before it works

AppExchange , Packaging , Partner

Patch org creation fails, usually with error number 24553248, and it's necessary to contact support so that they can redeploy the package before it will work as expected.

Scheduled - Spring '20 ·Reported By 16 ·Updated 18 days ago

"{0}" is displayed instead of Object label at the tooltip in Approval History

- In Approval History, Tooltip for Approval does not show Object label properly. "{0}" is shown instead. - This issue occurs with the Object that is created in the different language setting from Org Language setting.

Scheduled - Spring '20 ·Reported By 5 ·Updated 18 days ago

Quote Template are ordered inconsistently in Lightning vs. Aloha when generating a PDF

Sales and Marketing , User Interface

In Lightning Experience, the templates listed when you use the standard Create PDF button are not in alphabetical order, but are in classic

Scheduled - Spring '20 ·Reported By 5 ·Updated 18 days ago

Returning to List View after logging a call causes to appear in a blank listview

Mobile

When user comes back from logging a call on a record, backing out from record causes list to refresh sometimes hanging app. - Observing a issue Salesforce app both iOS (220.6/222.0) and Android (220.3/222.0) - This happen when you pull down to fetch more record on the listview and open a record which...

Scheduled - Spring '20 ·Reported By 3 ·Updated 18 days ago

List casted up to Object may throw an Internal Server error when toString is called on it

Apex

If you cast List to Object and then call toString method on it, it will cause an Internal Server Error. You may see a Gack error code.

Scheduled - Spring '20 ·Reported By 1 ·Updated 18 days ago

Account Name does not pre-populate on New Work Orders When Created From Related List on Contact in Lightning

Platform , Sales and Marketing , Lightning

In an org where Work Orders are enabled, and the related list is added to the Contact object - In lightning, creating a new Work Order from the Work Order related list on the Contact object in Lightning will not populate the Account Name with the Account associated to the Contact. Other objects,...

Scheduled - Spring '20 ·Reported By 1 ·Updated 18 days ago

Users are unable to access Outlook Integration with two-factor authentication in Salesforce

Platform , Authentication

1. With two-factor authentication enabled in Salesforce, users are unable to access Outlook Integration on the desktop Outlook client. 2. After logging in for the first time, users see the following message on the side panel: "Security is important around here" and the "Verify Your Identity" button...

Scheduled - Spring '20 ·Reported By 42 ·Updated 19 days ago

Lightning Messaging - "insufficient access rights on cross-reference id" encountered when a Messaging Agent manually changes Opted Out status

Lightning , LiveMessage

It has been observed that Standard Users with Messaging permissions encounter the error "insufficient access rights on cross-reference id" when trying to manually change the Opted Out status for a Messaging User record.

Scheduled - Spring '20 ·Reported By 15 ·Updated 19 days ago

Printable View button on List View Lightning Component displays incorrect list view when opening object page in new browser tab.

Lightning , Listviews

When opening an object page in a new browser tab and selecting a new list view, the List View Lightning component on the Home page tab does not show the correct list view when clicking the Printable View button. Instead of displaying the List View that is selected in the List View Lightning component...

Scheduled - Spring '20 ·Reported By 2 ·Updated 19 days ago

lightning:map center attribute ignored

Lightning

lightning:map center attribute ignored

Scheduled - Spring '20 ·Reported By 2 ·Updated 19 days ago

Standard User is unable to stop an External Sharing in Salesforce to Salesforce

Salesforce to Salesforce

After Spring'19, Salesforce Standard User receives the "Insufficient Privileges" error when stopping an External Sharing in Salesforce to Salesforce. If they have "View Setup and Configuration" permission, they can stop it.

Scheduled - Spring '20 ·Reported By 2 ·Updated 19 days ago

Product Lookup does not display on Add Product Action for non-system admin users

Mobile

Some of our customers have reported that the standard Product Lookup field does not display in the Salesforce Mobile UI on the Standard Add Product Action. This issue occurs only for non-system admin users. This issue occurs in both Salesforce for iOS and Android and in the Mobile Browser version...

No Fix - Spring '20 ·Reported By 2 ·Updated 19 days ago

Inline edits on related lists not producing search results for lookup of custom objects using a lookup relationship

Lightning , Listviews

When attempting to inline edit on a related list that contains a lookup relationship to a custom object you will not receive any results

Scheduled - Spring '20 ·Reported By 1 ·Updated 19 days ago

Read-Only fields on the Related Record Component such as "Created By" and "Last Modified By" are not rendering their date/time

Intermittently, System Read-Only fields on the Related Record Component such as "Created By" and "Last Modified By" are not rendering their date/time in production orgs. These system fields show a user lookup and a date/time value of when that user created/modified the record. The user lookup renders...

Scheduled - Spring '20 ·Reported By 26 ·Updated 20 days ago

Default error page loads when clicking on button within the Hero Component that points to a login page and "Open in new tab" is unchecked

Communities

The community default error page will load when linking to a login page within the button of the Hero Component for Lightning Communities. This occurs when the option "Open in new tab" is unchecked.

Scheduled - Spring '20 ·Reported By 8 ·Updated 20 days ago

Keyboard shortcut keys trigger shortcut when used inside 'Quill Editor' component in a Visualforce page in Classic Console

Service Cloud Console

When a Visualforce page within Classic Console contains the 'Quill Editor' component, keystrokes are captured as keyboard shortcuts rather than as data entry.

Scheduled - Spring '20 ·Reported By 4 ·Updated 20 days ago

The Messaging Sessions showing in the Conversation Tab/View are out of sequence

Lightning , LiveMessage

Messaging sessions are appearing out of order in the conversation view.

Scheduled - Spring '20 ·Reported By 3 ·Updated 20 days ago

When editing a recurring weekly, monthly, semi-annually, or Yearly task, clicking Calculate Latest Date displays error ID -1440344735

Activities , Lightning

In Lightning, when editing a recurring weekly, monthly, semi-annually, or Yearly task, clicking Calculate Last Date may display error ID -1440344735.

Scheduled - Spring '20 ·Reported By 1 ·Updated 20 days ago

Internal Server Error when using BulkAPI 2.0 service

Apex , API

Intermittently the Bulk Data Load Jobs fails with the following error message. Error Message: Could not obtain block: BP-190139830-10.222.148.8-1490393359690:blk_1974582090_900868121

Scheduled - Spring '20 ·Reported By 12 ·Updated 21 days ago

Transcript shows "Critical Wait Alert Cleared" event even if the time was not reached or set

Transcripts are recording "Critical Wait Alert Cleared" event even when Critical Wait Time (CWT) did not hit, or is not enabled.

Scheduled - Spring '20 ·Reported By 9 ·Updated 21 days ago

Flow Apex events not logged when Process Builder executes after managed trigger

Process Builder

Debug Log run on the finest level for Workflow does not pull in flow events. Flow Apex events not logged due to managed trigger executing before Process Builder.

Scheduled - Spring '20 ·Reported By 8 ·Updated 21 days ago

Referencing the GoogleDoc object in a visualforce page's controller causes site guest users to see "Authorization Required" page

Referencing the GoogleDoc object in a visualforce page's controller, or another apex class referenced by the controller, causes site guest users to see the "Authorization Required" page if apex hasn't yet been compiled by an org administrator - Actual Result The Authorization Required page is...

Scheduled - Spring '20 ·Reported By 4 ·Updated 21 days ago

In flow, dependent picklist component fails validation when child picklist is required but has no available values

Flow

In flow, dependent picklist component fails validation when child picklist is required but has no available values

Scheduled - Spring '20 ·Reported By 3 ·Updated 21 days ago

Org's timezone and Automated Process user's timezone don't match

Apex , Platform , Flow , Process Builder , Lightning

There are certain situations where the automated process users timezone and the org default timezone can be different. This can cause some automated process to run in a timezone context that is different from the org default timezone context. One side effect of this is that time triggered flows run at...

Scheduled - Spring '20 ·Reported By 2 ·Updated 21 days ago

Using "Mark not present" when capturing signatures in the FSL mobile app results in a Service Report that shows "Signed"

Field Service

In the FSL Mobile app there is an option to choose "Mark not present" when capturing signatures for a Service Report. If this option is selected and the the Service Report is generated, that report will shows as "Signed" even though there are no signatures on the report.

Scheduled - Spring '20 ·Reported By 7 ·Updated 22 days ago

Messaging channel is not available while creating QuickText in lightning

Messaging

Messaging channel is not available while creating QuickText in lightning.

Scheduled - Spring '20 ·Reported By 5 ·Updated 22 days ago

CDC Trigger not getting auto-subscribed when creating/refreshing a Sandbox

API

CDC (Change Data Capture) Trigger does not auto-subscribe upon refreshing a Sandbox. The issue is not observed after trigger recompilation, or Editing/Saving the Trigger. - Actual Result After the sandbox refresh, the CDC trigger is not auto-subscribed so it will not fire on event publish. - Expected...

Scheduled - Spring '20 ·Reported By 5 ·Updated 22 days ago

apex:includeScript with loadOnReady=true fails to load target script on Google Chrome current version

Apex , Sites , Communities

pex:includeScript with loadOnReady=true fails to load target script on Google Chrome current version(76 and not earlier versions) when Click jack Protection Level of Site is set as "Don't allow framing by any page (Most protection)"

Scheduled - Spring '20 ·Reported By 5 ·Updated 22 days ago

Lightning: Notes related list displays ContentNote insert date/time instead of LastModifiedDate set on insert with audit fields enabled

Activities , Content and Files

The Notes related list in Lightning displays the Last Modified date/time value of when the insert was performed instead of the LastModifiedDate value that was set upon inserting ContentNote records with audit fields enabled. The ContentNote record's Last Modified value in the Notes related list in...

Scheduled - Spring '20 ·Reported By 2 ·Updated 22 days ago

<lightning:path> does not render properly when using an id retrieved through apex

The <lightning:path> component does not render properly when using an id retrieved from an apex controller method during component initialization. Expected Result: - After the component is rendered, the <lightning:path> component should show the current status of the path in the referenced record...

Scheduled - Spring '20 ·Reported By 1 ·Updated 22 days ago

Change Data Capture - Available Entities list adds duplicates when scrolled for more records

Platform

When we scroll to the bottom of available entities list in Change Data Capture, loading more message appears for a brief moment and duplicate entries are added for all entities listed, this goes on further we scroll down and is never ending. Expected behavior : The Available List should only show...

Scheduled - Spring '20 ·Reported By 1 ·Updated 22 days ago

(New) Note Content is Truncated

User Interface

When a (New) Note that contains a long text is saved and the user has to scroll down to read all the contents, the user finds that the last line of the Note is hidden behind the "Related To" section of the Note window.

Scheduled - Spring '20 ·Reported By 1 ·Updated 22 days ago

Compact Density in Activity Layout does not always display the LTA field to the right of the field label

Lightning

Compact Density in Activity Layout does not always display the LTA field to the right of the field label. This can happen when the Quick Text settings is enabled.

Scheduled - Spring '20 ·Reported By 0 ·Updated 23 days ago

LoginFlow.apexp is called twice intermittently

Authentication , Flow

When using a Login Flow, intermittently /loginflow/loginFlow.apexp is invoked twice during the user login process.

Scheduled - Spring '20 ·Reported By 9 ·Updated 25 days ago

Duplicate Product Item Transactions created if user sets received to TRUE and process updates Product Transfer record

Field Service

Duplicate Product Item Transactions created if user sets received to TRUE and process/workflow/trigger updates Product Transfer record.

Scheduled - Spring '20 ·Reported By 5 ·Updated 25 days ago

"An internal server error has occurred" page encountered when attempting to view package detail page

AppExchange , Packaging , Partner

Some package publishers may find that when they attempt to view the package detail page in an org, that they will encounter a "An internal server error has occurred" page. This is occurring due to the size of the package being accessed.

Scheduled - Spring '20 ·Reported By 3 ·Updated 26 days ago

On FSC Cloud, action plan due date in preview is mismatching with actual due date on Task.

Action Plan due date in preview is mismatching with actual due date on Task

Scheduled - Spring '20 ·Reported By 3 ·Updated 27 days ago

Tabset overflow option "More" appears even when only one tab in tabset when resizing page

Communities

Tabset overflow option appears even when only one tab in tabset when resizing page and it remains as it is after you maximize the browser. A browser refresh is needed for the option to disappear.

Scheduled - Spring '20 ·Reported By 1 ·Updated 27 days ago

Global Search with the email address does not return rtf type files.

Content and Files

When doing a global search with the search term as email address, the rtf files are not returned in the search results even though the file contains the search term. However, it works for the doc type file. Similar behavior is seen while using 'searchString' in the query.

Scheduled - Spring '20 ·Reported By 0 ·Updated 27 days ago

List email remove anchor tags from custom HTML without letterhead templates

Email Clients

When list email sends a classic custom HTML without letterhead email template, anchor tags in the template will not be included in the email.

Scheduled - Spring '20 ·Reported By 2 ·Updated 28 days ago

Required Fields are missing [OwnerId] when trying to update “EmailMessage” Object using process builder

Activities , Service , Process Builder

In LEX, Unable to reply to Email with attachments/inline image(s) and getting Required Fields are missing [OwnerId] when trying to update “EmailMessage” Object using process builder.

Scheduled - Spring '20 ·Reported By 1 ·Updated 28 days ago

Error 'UNKNOWN_EXCEPTION' when viewing record for object with cross object formula referencing lookup to knowledge

Platform , Custom Objects , Knowledge , User Interface , Lightning , Winter 20

Looks like there's a problem. ui.services.connection.api.PartnerConnectionException: UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact support: 1461162263-36484 (227158310) This error has been known to occur when a platform user attempts to view a record...

Scheduled - Spring '20 ·Reported By 15 ·Updated 29 days ago

Winter'20: Delete icon no longer appears in Notes editor on Salesforce app iOS / mobile Safari

Mobile

In Winter'20, the delete icon in Notes editor no longer appears using Salesforce app iOS or mobile web on Safari.

Scheduled - Spring '20 ·Reported By 0 ·Updated 29 days ago

Standard ‘None’ value is missing from picklist fields on snap-in prechat forms.

Service

When viewing records in the UI, 'None' picklist value is a standard option. However, 'None' is not appearing for picklist fields on snap-in prechat forms.

Scheduled - Spring '20 ·Reported By 7 ·Updated 2019-10-18

Lightning console, "Sorry to Interrupt" error appears when agent receives any Omni work on IE11 browser

Service

In 222 release, a "Sorry to Interrupt" error thrown in the agent Lightning console when working with Omni in IE11. This issue does not occur in other browsers.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-10-18

Winter 20, Lock icon appears for public case comments in Chatter feed

Chatter , Winter 20

Lock icon appears for public case comments and no lock icon appears for private case comments in Chatter feed.

Scheduled - Spring '20 ·Reported By 5 ·Updated 2019-10-17

"InvalidDateException: Invalid year for DATEVALUE function" gack when evaluating formula with CRUC ON: Check for Null Record Variables or Null Values

API , Flow

"InvalidDateException: Invalid year for DATEVALUE function" gack when evaluating formula with CRUC ON: "Check for Null Record Variables or Null Values of Lookup Relationship Fields in Process and Flow Formulas" After the CRUC was enabled when the flow is being called from an API it is failing when we...

Scheduled - Spring '20 ·Reported By 3 ·Updated 2019-10-17

When a '&' character is in the name of a chat button, it is displayed as '&amp;' in the transfer-to-button dialog in classic console

Service

When a '&' character is in the name of a chat button, it is displayed as '&amp;' in the transfer-to-button dialog in classic console.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-10-17

Chinese locales are incorrectly returning 24hour time formats in lightning calendar

Activities , Lightning

In Lightning Calendar, Chinese locales users will see times shown in 24hour formats: 1. If the time is not on the hour (e.g 11:30am , 3:30pm) it'll show as HH:MM (11:30, 15:30) 2. If the time is on the hour (e.g 11am , 3pm), it'll show as HH (11, 15)

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-10-17

Preview icon is appearing in view and edit states on hover of image component in the CMS content

Content and Files , Communities

Winter '20 release issue: Preview icon is appearing in the View and Edit state on the Banner Image component in the CSM Content

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-10-17

Default External Access is overriden in Summer'19 when updating objects via Packages or MDAPI

Packaging , Metadata , Salesforce DX , Summer 19

In Summer'19, while deploying custom object the Default External Access is overriden to "Private" after deploy when "External Sharing Model" is enabled.

Scheduled - Spring '20 ·Reported By 37 ·Updated 2019-10-16

Record Type Associated values in Permission Sets are not set during Unlocked package install

Salesforce DX

Record Type Associated values in Permission Sets are not set during package install. After unlocked package installation the Record Type Association is not set as per settings in permissionset-meta.xml metadata file.

Scheduled - Spring '20 ·Reported By 6 ·Updated 2019-10-16

Unable to delete BusinessProcess using destructiveChanges.xml via Force.com Migration Tool

API , Packaging , Metadata

Upon deletion of 'BusinessProcess' using destructiveChanges.xml via Force.com Migration Tool, the following error is observed: BUILD FAILED C:\Users\<username>\Desktop\<PackageFolder>\build.xml:8: FAILURES: Error: objects/Case.object(Case.<BusinessProcessName>):An unknown exception has occurred...

Scheduled - Spring '20 ·Reported By 5 ·Updated 2019-10-16

In lightning, the Opportunity Product currency ISO field is from user currency instead of Pricebook Entry currency.

In Lightning Experience, for Opportunity Products (OpportunityLineItem), the currency iso code that the system uses for validation rules, conversion, etc. is pulling from the logged-in user's personal currency rather than the currency listed on the pricebook entry.

Scheduled - Spring '20 ·Reported By 3 ·Updated 2019-10-16

Anchor placement is not accurate when "Show as collapsed" = true for Lightning Component "Highlights Panel"

Knowledge , Lightning

Lightning Component "Highlights Panel", if "Show as collapsed" = true, the anchors are always always off by the delta in height collapse vs uncollapse.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-16

Tab title changes depending on the object used in utility item

Lightning

Some customer's may experience the tab title being changed unexpectedly in Lightning console when using a utility bar item containing a VF page.

Scheduled - Spring '20 ·Reported By 4 ·Updated 2019-10-15

Users may not see all records owned and deleted by them in their recycle bin

Performance , Sharing , Custom Objects , Knowledge , Metadata , User Interface

Standard users without the 'Modify All Data' profile permission may find that they're unable to see a record that is owned and was deleted by them when looking in their recycle bin. The user may be able to successfully see other object's records within their recycle bin while other object records...

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-15

Process Builder Won't Load When the "Last Modified By" User Doesn't Exist

When the "Last Modified By" User doesn't exist (typically because of Sandbox copy issues, or similar situations), the Process Builder page for a Process will fail to load. You may see a GACK as well. Possibly (-495543760)

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-15

Lightning Console record page continues to load upon record creation if user does not have access to record due to record assignment rules

Service Cloud Console , Lightning

Users who do not have access to a record will see the record page continue to load within Lightning Console due to record assignment rules.

Scheduled - Spring '20 ·Reported By 5 ·Updated 2019-10-14

"+ New Contact" does not show up in the lookup in an activity after several clicks

When "Allow Users to Relate Multiple Contacts to Tasks and Events" is enabled for an org, “+ New Contact” action should show up in the lookup in an activity even when a contact has already been entered. But after “New Contact” modal is opened and closed, the action disappears.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-10-14

Non admin Users are unable to open Forecast Tab if they do not have "Create and Edit List view permission" perm

Sales and Marketing , Lightning

Non admin User without the "Create and Edit List view permission" perm is unable to open Forecast Tab. Error: Given forecastingType XXXXXXXXXXXXXX and user XXXXXXXXXXXXXX with error id null. Please contact your administrator.

Scheduled - Spring '20 ·Reported By 11 ·Updated 2019-10-11

"Duplicate key CreatedDate" error when quick filtering a Cases related list with both "Date Opened" and "Date/Time Opened" as columns

Listviews

When a Cases related list has both "Date Opened" and "Date/Time Opened" as columns, attempting to quick filter the list view results in an error similar to the below: Duplicate key CreatedDate (attempted merging values ui.services.internal.impl.ListViewColumnImpl@20f00ce0 and ui.services.internal...

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-11

EntitlementSettings backward compatibility issues in Winter 20

API , Packaging , Metadata , Winter 20

When Entitlement Settings are retrieved with api versions earlier than 47 and deployed to Winter 20 sandboxes it throws an error "Property 'enableMilestoneFeedItem' not valid in version xx.0" where xx can be 46, 45, 44

Scheduled - Spring '20 ·Reported By 14 ·Updated 2019-10-10

Unable to access the page layout due to Internal Server error when the junction object involves Knowledge as one of the master objects

Knowledge , User Interface

When the junction object involves Knowledge as one of the master objects, the page layout of the other master object involved does not load and ends up in an internal server error : Error ID: 1216840853-65653 (1396462482)

Scheduled - Spring '20 ·Reported By 7 ·Updated 2019-10-10

Multiselect Picklist value displays as the value above it in record Lightning Edit page after the value has been deactivated

Lightning

Value selected in Multi-Select picklist will display as the value above it (effectively showing a duplicate value) when the value is deactivated. This occurs in Lightning Experience only.

Scheduled - Spring '20 ·Reported By 5 ·Updated 2019-10-10

No 'Access-Control-Allow-Origin' error when using Salesforce Fonts in Embedded Service (Snap ins) on External Site

Live Agent , Omni-Channel

Using a Embedded Service and including salesforce fonts in your branding setup When copying the code snippet into your site Generates a "blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource" in the console. Even if site is CORS whitelisted Error...

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-10-10

Non Admin user encounters error when using "Move Up" and "Move Down" on CMS Collections in Workspaces

Communities

A user, who is not an admin, receives the following error when attempting to change the order of content in a collection in Content Management from Community Workspaces.

Scheduled - Spring '20 ·Reported By 3 ·Updated 2019-10-09

Internal server error occurs when changing visibility of custom object to "Protected"

Unable to get EntityInfo of custom object after creating/updating an OutboundMessage when object visibility is set to Protected - Null Pointer Exception results.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-09

Embedded donut chart total always sums grouping subtotals regardless of whether measure is a sum

Operational Analytics - Reports

When a donut chart is used to visualize a measure that is not a sum, the chart's total will accurately reflect the measure on the report run page. However, if the chart is embedded into a Lightning page the total will sum the wedge/grouping subtotals.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-08

Activity Time line component displays the Time field as YYY-MM-DDTHH:MM:SS.000Z.

Activities

- At Record Detail page, Activity Time line displays the Time field as YYY-MM-DDTHH:MM:SS.000Z.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-10-08

Analytics - Text is slightly cut off for default list, date, and global filter widget sizes when the dashboard Row Height is set to "Fine"

When a dashboard has the Row Height preference set to "Fine," list, date, and global filter widgets will have their text slightly cut off when using the default widget sizes.

Scheduled - Spring '20 ·Reported By 9 ·Updated 2019-10-07

Error observed when trying to access External Object Record in Lightning or Running a SOQL on the object filtering on ID in Cross Org Connect

Apex , Salesforce to Salesforce , Custom Objects , Winter 20

When using cross org connect and trying to access External Object record in lightning OR trying to run a SOQL on the external object filtering on Id, gives an Internal Salesforce Error.

Scheduled - Spring '20 ·Reported By 3 ·Updated 2019-10-07

Arabic numerals are appearing even if "Show Hindu-Arabic Numbers" feature is enabled

User Interface

If you set up the Org's Currency Locale to Arabic, even when you're using the "Show Hindu-Arabic Numbers" feature the numerals are still displayed in Arabic.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-07

ShareLockException when turning off Portal User Visibility and a criteria based sharing rule is present on the User object

Sharing , Communities

The setting "Portal User Visibility" will not remain disabled/enabled (due to a ShareLockException) when a criteria based sharing rule is present on the User object.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-07

Internal Server Error when editing Quantity field on Product Item

Field Service

Users may get an internal server error after editing the Quantity of a Product Item. This error will typically be isolated to orgs that have a Rollup Summary field on Product Item that counts the number of Product Item Transactions.

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-10-07

Custom Section/Fields are hidden on the Create User page in Lightning when enabling a Community User and "View Setup and Configuration" is not enabled

Communities , Lightning

Custom Section/Fields are not shown on User Edit page when user attempts to enable a community user and the user profile does not have “View Setup and Configuration” enabled.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-04

Unable to deploy Network component if network name has '(apostrophe)

Change Set , Change Sets , Communities

If a community name contains an apostraphe ' a change set containing the Network component for that Community will fail to deploy.

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-10-04

Using keyboard tab navigation to move element focus on Ember Theme can result in the navigation menu being hidden

Communities

Customers who are using the keyboard to navigate communities that use the ember theme may trigger an issue that causes the navigation menu to disappear.

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-10-03

Opening the work view for omni supervisor when chats are available throws an Aura exception

Lightning , Omni-Channel

A Lightning Error will appear when opening the Work/Queues using Omni Supervisor. The error detailed on the "Technical Stuff" section is: Error happened when processing action responses [Error occurred while fetching compact layouts for queue items

Scheduled - Spring '20 ·Reported By 20 ·Updated 2019-10-02

Change Data Capture Trigger on a custom object doesn't open/work after sandbox refresh

API

Change Data Capture Trigger on a custom object doesn't work after sandbox refresh. When trying to open the Trigger through Setup | Apex Triggers, it returns "Unable To Access Page". However, it does open through Developer Console.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-10-02

External user are able to access ViewAllNotesPage to see the files uploaded in records that they don't have access.

Content and Files , Communities

External community user is able to access ViewAllNotesPage to see the files uploaded in records that they don't have access.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-10-01

Date time field values in Lightning Knowledge Versions tab displaying: java.util.GregorianCalendar...

User may note that revisions containing Date/Time field values are not displaying properly when viewed in Lightning Knowledge article versions tab. The entries for the Date/time field values are incorrectly displayed as: java.util.GregorianCalendar[time=...

Scheduled - Spring '20 ·Reported By 11 ·Updated 2019-09-30

Login links from Daily Digest emails display a 'Page doesn't exist' error in Lightning Console apps

Chatter

In Daily Digest emails, a link is provided in text similar to the following: 'To change or turn off <your org's> emails, use your registered username to log in.' When 'log in' is clicked, users of Lightning Console apps will encounter a 'Page doesn't exist' error.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-09-30

The gender of a renamed object isn't taken into consideration on the "Related List - Single" standard component of a Lightning Page

Lightning

The "Related List - Single" standard Lightning component doesn't take into consideration the Gender of the object when using Rename Tabs and Labels.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-09-30

Work Order Line Item Service Report pulls Asset data from parent Work Order instead of Work Order Line Item's Asset

Field Service

Work Order Line Item Service Report pulls Asset data from parent Work Order instead of Work Order Line Item's Asset.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-28

Close opportunities have a score

Einstein Platform Services

A few closed opportunities still have the Opportunity score set , while it should be removed once the opportunity is closed. As per the article below: https://help.salesforce.com/articleView?id=einstein_sales_opportunity_scoring_how_it_works.htm&type=5 "When Scores Don’t Appear A previously...

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-09-27

Outlook Integration - Return user friendly error message when user is trying to log a recurring event

Outlook

Outlook Integration currently does not support logging of recurring events. However, when a user attempts that, they get a generic error. This bug fix will pop up a more user friendly message informing them that log event is not supported on recurring events.

Scheduled - Spring '20 ·Reported By 17 ·Updated 2019-09-26

Some Person Accounts/Contacts are not accessible in a recently refreshed sandbox.

Sandbox

Due to changes made while a sandbox copy is in progress Accounts or Contacts related to Person Accounts may not entirely be copied to a new sandbox. This is typically due to the record being created after one table is copied but, the other has not yet finished resulting in the Contact for example being...

Scheduled - Spring '20 ·Reported By 3 ·Updated 2019-09-26

OpportunityTeamMember bulk save result rows are disordered if inserting row with "#N/A"

API

Error and Success files are swapped in Dataloader/ Workbench when inserting file with "#N/A" in User Id field for the OpportunityTeamMember object

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-09-26

Auto-Response in HTML template is not delivered due to the user permission of Mutual Authentication.

Auto-Response email is not delivered to the sender under the below conditions. Email-to-Case Auto-Response email template uses HTML "Enforce email privacy settings" is enabled "Make data protection details available in records" is enabled "Enable Mutual Authentication" is enabled

Scheduled - Spring '20 ·Reported By 6 ·Updated 2019-09-25

ISE when customer community user searches from a lookup of Lightning Knowledge

Knowledge , Communities

Internal server error occurs when external user (customer portal user/partner user/ customer user) searches from lookup of Lightning Knowledge in Customer Portal / Salesforce Tabs + Visualforce template community. This issue occurs when external user doesn't have "Knowledge User" license.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-25

Altering an existing NavigationMenuItem can leave behind dangling externalized references to Custom Objects

Altering an existing NavigationMenuItem can leave behind dangling externalized references to Custom Objects. This is especially problematic where the object referenced is contained in a managed package a customer is attempting to uninstall.

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-09-25

Salesforce for Outlook sync ignores events imported to Outlook using vcs format

Outlook

SFO doesn't sync the .vcs events that are imported to outlook,

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-09-24

[Regression] In some scenarios, in multi-currency orgs, the User’s Locale currency symbol displays instead of the User’s Currency

Lightning , Operational Analytics - Reports

The "default" currency code was changed from the currency code in the user setting to the currency code which is associated with the locale in the user setting. The behaviors described in this KI can be observed in orgs with multi-currency enabled only.

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-09-24

Apex Change Event Trigger contains the default values for unchanged Boolean and fields with default values

Apex , Summer 19

When using change event triggers and updating a record, default values of unchanged Boolean and fields with default values are included in the event message in the trigger instead of null.

Scheduled - Spring '20 ·Reported By 19 ·Updated 2019-09-23

sforce.one.navigateToURL('sms:') prompts security pop up

sforce.one.navigateToURL('sms:') prompts the following security pop up: Navigate to this page? We'd like to open the Salesforce page sms://... in a new tab. Because of your browser settings, we need your permission first Issue also occurs with other URI schemes such as: - whatsapp:// - line:// -...

Scheduled - Spring '20 ·Reported By 13 ·Updated 2019-09-23

"Data Not Available" appears when opening the Preview Edit Page for Opportunity Product.

User Interface , Lightning

- When opening the preview edit page for Opportunity Product , "Data Not Available" message appears. - This issue occurs with every Profiles in Opportunity Product

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-23

Internal Server Error when changing the Account Owner due to Division Id mismatch of the Account with the related Order

ISE when changing the Account Owner on few of the records. Error ID: 1886060657-14047 (-790420972) Root cause: Upon updating the Account on a related Order, the Order's Division doesn't get recalculated.

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-09-23

Summer’19 - Lightning - Inline editing lookup field shows error if lookup filter references dependent field with a comma

Custom Objects , Lightning , Summer 19

After Summer’19 using Lightning, inline editing lookup field on a custom object record shows following error if lookup filter references dependent field with a comma This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID:...

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-09-23

Unable to search properly with lookup search at sidebar in Salesforce Classic console.

Search , Service Cloud Console

- Unable to search properly when filtering the words that include "+" character, such as "abc+++d". It's replaced to space, "abc d". - This issue occurs in Salesforce Classic Console.

Scheduled - Spring '20 ·Reported By 7 ·Updated 2019-09-20

When uninstalling a package, an error is encountered with the error number 1736323978

Analytics , AppExchange , Packaging

This issue occurs when attempting to uninstall a package that uses analytics components, and the user performing the uninstall does not have the "Sales Analytics Apps" permission set license assigned to them, along with the permissions "Manage Analytics Templated Apps" and "Use Analytics Templated Apps". The...

Scheduled - Spring '20 ·Reported By 4 ·Updated 2019-09-20

Lightning - Deleting a record redirect to deleted record page.

Lightning

In Lightning, deleting a record redirect to deleted record page if certain steps are taken. Due to this following error page is displayed after deleting a record. Looks like there's a problem. We couldn't find the record you're trying to access. It may have been deleted by another user, or there...

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-09-20

Key Deals home page component doesn't show separator.

Lightning

Issue: No separator is displayed on the details of the first record on the [Key Deals] home page component. All other records that follow has a [.] separating the fields. This is purely cosmetic and has no effect on the record and usability. Only a select number of organizations are impacted.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-20

Login Flow doesn't work when visualforce page is part of Managed Package having capital letter in the namespace

Authentication

Login Flow doesn't work when visualforce page is part of Managed Package having a capital letter in the namespace. For Example, login flow doesn't work when the page is part of Managed Package with namespace prefix LCC, or Anything.

Scheduled - Spring '20 ·Reported By 3 ·Updated 2019-09-18

Lightning Case Merge failing after 10 minutes of running

Lightning

On some orgs, Lightning Case Merge runs for an extented amount of time and eventually timing out with the following message returned: "REQUEST_RUNNING_TOO_LONG: Your request was running for too long, and has been stopped" Set Up Case Merge in Lightning Experience (Beta) https://help.salesforc...

Scheduled - Spring '20 ·Reported By 3 ·Updated 2019-09-16

Characters from some languages within Text/Image section are not shown in generated Service Report PDF

Field Service

Characters from some languages within Text/Image section are not shown in generated Service Report PDF

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-16

Kanban View - Translation of labels of record types in Translation Workbench is not reflected on Kanban cards

Analytics , Listviews

Translation of labels of record types in Translation Workbench is not reflected on Kanban cards.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-12

[LEX] 'Repeat On' field on the Edit Series page of the Recurring Tasks shows as Sunday or Monday irrespective of the selected week day.

Activities

When Editing a monthly recurring series task in LEX, the 'Repeat On' field is set to Sunday or Monday (based on User Locale) irrespective of the selected week day. This behavior is seen only on the Edit Series page.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-12

View all dependency is not working correctly In LEX While Change Record Type

Lightning

Two page layouts exist for two different record types. The layouts have different fields but it may have some common fields which have different dependencies in the two layouts. You are attempting to change a record type for a record from one with the first layout to the another record type which...

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-09-10

Case Feed breaks/fails to load in Lightning Console when Feed Item is last modified by the Automated Process User

Chatter , Lightning

Case Feed in Lightning Console can fail to load completely or fail to load more Feed Items after scrolling when a FeedItem LastEditById is an Automated Process User resulting in an internal server error (-1459639187).

Scheduled - Spring '20 ·Reported By 6 ·Updated 2019-09-09

Related lists not preserving sort order after refresh

User Interface , Lightning

User preferences for list view sort column/order don't update as expected, are lost on page refresh

Scheduled - Spring '20 ·Reported By 6 ·Updated 2019-09-09

"No such column 'namespacePrefix' on entity 'PicklistMaster' when accessing Translation Workbench Stop following this work to stop receiving updates

An error "No such column 'namespacePrefix' on entity 'PicklistMaster'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference your WSDL or the describe call for the appropriate names. Error is in expression '{!loadSetupEntity}' in page...

Scheduled - Spring '20 ·Reported By 16 ·Updated 2019-09-06

Single Logout Request doesn't apply Signature Method from Single Sing on Configuration

Authentication

Single Sign-on Config specified "Request Signature Method" to RSA-SHA256. But SAMl LogoutRequest doesn't apply it. It uses SHA1 as signature method instead. <ds:SignatureMethodAlgorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"/>

Scheduled - Spring '20 ·Reported By 9 ·Updated 2019-09-05

Integration User (potentially an user) creates a ContentVersion for another user.

Content and Files

This failed for those users who had Root Folders present in the database since the code would try to create a ContentDocumentLink between the ContentVersion and the Root Folder (ContentFolder).

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-05

"Activities" cross filter doesn't show up when "Shared Activities Data Upgraded" perm is enabled

Activities , Analytics

When "Shared Activities Data Upgraded" perm is enabled, "Activities" cross filter doesn't show up in ReportBuilder page with community user although OWD sharing of "Account and Contact", "Contact" and "Activity" is set to PRIVATE expectedly.

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-09-05

Platform Actions are not aligned when the text and buttons are wider than the presented screen

User Interface

When creating a new record such as on cases, if there are too many items (such use active assignment rules, notify contact, and the standard buttons) in lightning, the buttons/text wrap instead of being in one line

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-03

Kanban board Recently view does not show "Kanban settings"

Analytics

Kanban Settings are greyed out when we open for the first time or we refresh Recently View Kanban Board .

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-09-03

Line break in text area is not rendered when text area is referred from formula and formula include BR () function

User Interface , Lightning

Line break in text area is not rendered when text area is referred from formula and formula include BR () function. The issue exists in Lightning Experience only.

Scheduled - Spring '20 ·Reported By 2 ·Updated 2019-09-02

URL Button breaks Highlights Panel in Console App

Lightning

In Lightning Console App when using a URL button in conjunction with sub tabs and pinned header template, highlights panel will disappear.

Scheduled - Spring '20 ·Reported By 4 ·Updated 2019-08-29

Community Badging is giving a false positive permission error for Partner users

Communities

Assigning badges to Partner community users is throwing a false positive permission error. The user is still able to view and interact with the Badge based on their assigned profile.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-08-28

Language sort order in Language Picker is out of order on the published site versus the order placed under Settings > Languages in Builder

Communities

Sort order for languages in the Language Picker is out of order. The order seems to be random and not in the order as placed into community builder.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-08-28

SOQL query returns "ORA-01722: invalid number" error

Apex , API , Search

If there is any Custom Formula Field used with the formula as VALUE(Phone)>0 || VALUE(Name)>0 and if Phone field is empty for any record then running SOQL query as "Select Field1__c,Name from Account" will give ORA-01722: invalid number error

Scheduled - Spring '20 ·Reported By 5 ·Updated 2019-08-26

Related List Quick Links not updating to reflect the new page layout when record type is updated by process automation

Lightning

Related List Quick Links are not updating to reflect the new page layout when record type is updated by process automation (e.g. workflow, Process, etc).

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-08-23

Changing sort order in All Reports (and All Dashboards) after a search can cause the data to not load properly

Analytics

In an org with large number of reports, if you go to Reports Home -> All Reports -> Sort by column -> Search for text, and THEN try to reverse the column sort (or really, click on any other column header to change the sorting), the listView may render No results found.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-08-22

Omni Supervisor displaying duplicate declined transferred-to-user chats

Service Cloud Console , Omni-Channel

Agents who use the transfer to agent feature for Live Agent/Omni-Channel Chats will notice that if the transfer times out and is returned to them, then duplicate entries will show in the Omni Supervisor Panel. No actual duplicate chats are created from this event as it is isolated to the Omni Supervisor...

Scheduled - Spring '20 ·Reported By 4 ·Updated 2019-08-21

Case Merge: Activities from deleted Cases do not appear on master record after using Case Merge.

Service , Lightning

When using Case Merge in an org that has Activity Setting "Allow Users to Relate Multiple Contacts to Tasks and Events" turned on, Tasks which were related to non-surviving cases do not appear in Activity History or Open Activities related lists on the master Case. Note that the activities are not...

Scheduled - Spring '20 ·Reported By 6 ·Updated 2019-08-19

Non admin users are not able to create communities using the Help Center template after enabling Lightning Knowledge

Communities

Non admin users that have the "Create and Set Up Communities" permission are not able to create new communities using the Help Center template. This occurs once Lightning Knowledge has been enabled on the org.

Scheduled - Spring '20 ·Reported By 0 ·Updated 2019-08-15

Approval history in Lightning console does not load tab Title when the approval status is “Approved” or “Submitted”.

Knowledge , Service Cloud Console

Approval history in Lightning console does not load new tab's Title when the approval status is “Approved” or “Submitted”.

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-08-13

View All Data permission is not sufficient to subscribe to Change Data Capture events

API , Summer 19

User with View All Data permission trying to listen Change Data Capture events on Product2 receives the following error 403::User not allowed to subscribe CDC without required permissions

Scheduled - Spring '20 ·Reported By 1 ·Updated 2019-08-09

Quick Text cannot be re-used on the same chat session in lightning experience only

Live Agent , Lightning

The quick text can only be used once in every live agent chat session. Once you utilize the the quick text in a live agent chat session, the system doesn't allow to use any available quick text or does not populate the content of the quick text within the same session.

Scheduled - Spring '20 ·Reported By 12 ·Updated 2019-08-08

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