Unexpected Behavior with "Select Match" Clean Status

On occasion a number of accounts, particularly in Europe are returning a "Select Match" status requiring manual review. However, when manually cleaning, there is only one single record available to choose from, and the confidence level is above the customers preference (Example: Preference = 8).

In Review ·Reported By 0 ·Updated 27 days ago

Internal Server Error with Duplicate Matching rule filtering encrypted fields

Sales and Marketing ,

The customer may report that when use Platform Encryption & Duplicate Management with encrypted custom field, it generates the internal server error (example below). Error ID: 1552025370-12478 (983828907)

In Review ·Reported By 17 ·Updated 2019-08-09

Updates showing in Account/Lead History even when fields were unchanged on record

When blocking an update from the automated updates by the Clean User, DI Rule (specifically Company Info in this case) show in the Account/Lead History and Chatter (if enabled) as if the fields were updated, but the fields are untouched on the record.

In Review ·Reported By 0 ·Updated 2019-05-07 mapping non-US province to US states

In Lightning with State and Country Picklists enabled, List View search (ie: Get More Accounts) will display the label of a State pre-defined by the org regardless of the Country associated. Example: while reviewing search results of a company in Netherlands, the state may be 'UT' Utrecht, but...

In Review ·Reported By 0 ·Updated 2018-12-03 (Clean / Prospecting) - Annual Revenue Not Populating In Some Cases

We have identified in some case an issue where Annual Revenue does not populate during Purchase or Cleaning of a record. All of the following must be true: 1. Multi Currency (MUST be enabled - With the US Currency as an option) 2. Target record MUST be in US Currency 3. Target record MUST be HQ...

In Review ·Reported By 16 ·Updated 2018-11-28

Refreshing D&B companies doesn't behave consistently with StateCountryPicklist enabled

We have identified an issue with refreshing D&B Company Records when State and Country Picklist is enabled. The State and Country values are inconsistent when hitting 'Refresh'. Impacted Users: Premium Clean Premium Prospector Related Object: D&B Companies

In Review ·Reported By 9 ·Updated 2018-10-05

Duplicate rules incorrectly matching records which don't meet matching rule criteria

Platform ,

Duplicate rules are incorrectly matching records when the value which would cause the record to meet criteria was already deleted from the field.

Fixed - Winter '19 Patch 7.0 ·Reported By 45 ·Updated 2018-10-04 Clean: Time Out Batch Errors

When customers run Clean/Duns Number Look Jobs using the Clean product, a variation of the following error may be received: datacloud.jigsaw.api.exception.JigsawApiTimeoutException: exception: Read timed out requesId: xxxxxxxxxxxx

In Review ·Reported By 1 ·Updated 2018-08-06

Geolocation does not support Luxembourg

Accounts located in Luxembourg are not receiving any Geolocation data.

In Review ·Reported By 3 ·Updated 2018-04-05

Error accessing Daa Integration Rules in Setup.

Users may encounter the following error when accessing the Data Integration Rules page in Setup: An internal server error has occurred An error has occurred while processing your request. The support team has been notified of the problem. If you believe you have additional information...

Fixed - Spring '18 Patch 14.0 ·Reported By 1 ·Updated 2018-04-05

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