Known Issues · data.com
Organizations may observe inconsistent behavior with Data.com Clean jobs while using the DUNSRight matching where not all records are being processed, leaving many in the 'Not Compared' clean status.
No Fix ·Reported By 1 ·Updated 24 days ago
On occasion a number of accounts, particularly in Europe are returning a "Select Match" status requiring manual review. However, when manually cleaning, there is only one single record available to choose from, and the confidence level is above the customers preference (Example: Preference = 8).
No Fix ·Reported By 0 ·Updated 2019-12-17
Customers will be unable to edit 'D&B Account Optimization' field mappings as a result of previous Data.com fields existing in the map settings.
Fixed - Winter '20 Patch 14.0 ·Reported By 0 ·Updated 2019-12-07
When you try to view the description field from the Work Badge Related List, it will show as blank eventhough a value is present.
Fixed - Winter '20 Patch 11.0 ·Reported By 0 ·Updated 2019-11-02
The customer may report that when use Platform Encryption & Duplicate Management with encrypted custom field, it generates the internal server error (example below). Error ID: 1552025370-12478 (983828907)
In Review ·Reported By 17 ·Updated 2019-08-09
When blocking an update from the automated updates by the Data.com Clean User, DI Rule (specifically Company Info in this case) show in the Account/Lead History and Chatter (if enabled) as if the fields were updated, but the fields are untouched on the record.
In Review ·Reported By 0 ·Updated 2019-05-07
In Lightning with State and Country Picklists enabled, Data.com List View search (ie: Get More Accounts) will display the label of a State pre-defined by the org regardless of the Country associated. Example: while reviewing search results of a company in Netherlands, the state may be 'UT' Utrecht, but...
In Review ·Reported By 0 ·Updated 2018-12-03
We have identified in some case an issue where Annual Revenue does not populate during Purchase or Cleaning of a record. All of the following must be true: 1. Multi Currency (MUST be enabled - With the US Currency as an option) 2. Target record MUST be in US Currency 3. Target record MUST be HQ...
In Review ·Reported By 16 ·Updated 2018-11-28
We have identified an issue with refreshing D&B Company Records when State and Country Picklist is enabled. The State and Country values are inconsistent when hitting 'Refresh'. Impacted Users: Data.com Premium Clean Data.com Premium Prospector Related Object: D&B Companies
In Review ·Reported By 9 ·Updated 2018-10-05
Duplicate rules are incorrectly matching records when the value which would cause the record to meet criteria was already deleted from the field.
Fixed - Winter '19 Patch 7.0 ·Reported By 45 ·Updated 2018-10-04
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