Salesforce Known Issues

Approval Merge Fields Have Wrong Value for Approval Related Emails


When using Approval Merge Fields, the values may be incorrect when used as approval related emails (final approval/rejection, immediate email alert). Note: the approval merge fields work correctly in the Approval Assignment Email.

In Review ·Reported By 396 ·Updated 5 days ago

"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 213 ·Updated 3 days ago

Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked


When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...

In Review ·Reported By 214 ·Updated 5 days ago

Process Builder Field Update Referencing Formula Email Field Is Encoded

Workflow , Process Builder , Spring 20

Consider a process builder with a field update. If the value of the field update references a formula field that is directly referencing an email field (for example, TEXT(email_field__c) or similar), then the value that process builder outputs will not be properly decoded.

Scheduled - Spring '20 Patch 7.0 ·Reported By 42 ·Updated Today

Feed Post not visible after User creates a record using a Quick Action if Process updates a field on the record

Workflow , Process Builder

Feed Post not visible after User creates a record using a Quick Action if a Process/Workflow updates a field on the record.

In Review ·Reported By 82 ·Updated 4 days ago

In Summer '19, Automation Home (Beta) displays empty charts even when flows are in use.

Platform , Workflow

In Summer '19, Automation Home (Beta) displays empty charts even when flows are in use.

In Review ·Reported By 5 ·Updated 2 days ago

Emails not getting sent when Notify Assignee is enabled for Workflow Field Updates on Case object


If a Workflow Rule w/ a Field Update is setup to change ownership on Case records, the "Notify Assignee" option fails to send an email to the new owner when Cases are created through the API and/or Visualforce pages. This also applies to Cases created by Email-to-Case, as this functionality is dependent...

In Review ·Reported By 119 ·Updated 5 days ago

Error CANNOT_EXECUTE_FLOW_TRIGGER when the flow contains Custom metadata type lookup relationship

Apex , Workflow , Flow

Invocation of a flow fails with an unknown error (With Salesforce Error Id and Stacktrace Id) if the flow contains lookup to custom fields in the custom metadata type

In Review ·Reported By 9 ·Updated 6 days ago

Unable to Deploy Field Update on Person Account Record Type

Workflow , Change Sets

When deploying a field update on Person Account Record Types through Change Set and it is failing with error "In field: lookupValue - no RecordType named Account.Record_Type_Name found"

In Review ·Reported By 39 ·Updated 10 days ago

Adding Outbound Message Notifications feature back


Outbound Message Notifications feature does not work as expected.

Scheduled - Summer '20 ·Reported By 14 ·Updated 12 days ago

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