Approval Merge Fields Have Wrong Value for Approval Related Emails

Workflow

When using Approval Merge Fields, the values may be incorrect when used as approval related emails (final approval/rejection, immediate email alert). Note: the approval merge fields work correctly in the Approval Assignment Email.

In Review ·Reported By 384 ·Updated 6 days ago

Email Alerts to Account Team are not sent from Workflow on Activities

Workflow , Process Builder

An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.

In Review ·Reported By 98 ·Updated Today

"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 198 ·Updated 5 days ago

In some Professional Edition orgs it is possible to create Field Updates, but there is no option to delete Field Updates once created.

Workflow

In some Professional Edition (PE) orgs it is possible to create Field Updates, but there is no option to delete Field Updates once created. Specifically, this behavior exists in PE orgs which have Entitlements, but which do not have Workflow.

In Review ·Reported By 37 ·Updated Yesterday

Workflow rules ISPICKVAL function: personal language translated picklist values are used during the formula evaluation

Workflow

With a formula based on the ISPICKVAL function, the personal language translated picklist values are used during the formula evaluation instead of using the company language ones with rules triggered when “formula evaluates to true”.

In Review ·Reported By 4 ·Updated Today

Lightning & Communities: User receives "insufficient access rights on cross-reference id" due to “Notify Case Owner of New Case Comment" being checked

Service , Workflow , Communities , Lightning

A user will receive the following error message when updating or creating a case in Lightning that triggers an email alert: "insufficient access rights on cross-reference id" This occurs when the email folder that the email template is contained in is not public or shared with the user and the...

In Review ·Reported By 28 ·Updated 5 days ago

Delays seen in processing messages of some Time Based Workflows & Scheduled Actions in Process Builder

Performance , Workflow , Messaging , Flow , Process Builder

Salesforce is seeing some delays of over 40 minutes in the processing of time based workflows and scheduled actions in Process Builder which may cause stacking of workflows and delay in creation of records depending on the setup of the action.

Release In Progress - Winter '20 Patch 11.5 ·Reported By 4 ·Updated 6 days ago

Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked

Workflow

When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...

In Review ·Reported By 202 ·Updated 8 days ago

Adding Outbound Message Notifications feature back

Workflow

Outbound Message Notifications feature does not work as expected.

In Review ·Reported By 12 ·Updated 7 days ago

Update field workflow rule on Task object blocks reminder notification

Activities , Workflow

In Lightning Experience, when task record created, update field workflow rule on Task object blocks reminder notification

Scheduled - Spring '20 ·Reported By 3 ·Updated 7 days ago

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