Known Issues · Workflow
When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...
In Review ·Reported By 114 ·Updated 3 days ago
If a Workflow Rule w/ a Field Update is setup to change ownership on Case records, the "Notify Assignee" option fails to send an email to the new owner when Cases are created through the API and/or Visualforce pages. This also applies to Cases created by Email-to-Case, as this functionality is dependent...
In Review ·Reported By 93 ·Updated 3 days ago
An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.
In Review ·Reported By 46 ·Updated Today
Feed Post not visible after User creates a record using a Quick Action if a Process/Workflow updates a field on the record.
In Review ·Reported By 41 ·Updated 3 days ago
Admins may see internal server errors when trying to update their email alerts that are associated with account team member roles that have been previously deleted.
Scheduled - Winter '19 ·Reported By 5 ·Updated 2 days ago
When using Approval Merge Fields, the values may be incorrect when used as approval related emails (final approval/rejection, immediate email alert). Note: the approval merge fields work correctly in the Approval Assignment Email.
In Review ·Reported By 260 ·Updated 10 days ago
Case escalation rules are not being properly reevaluated after process/flow invoked field updates. Per Order of Execution doc (https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm) escalation rules are to evaluate after Workflow and Process...
In Review ·Reported By 24 ·Updated 10 days ago
The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.
In Review ·Reported By 74 ·Updated 11 days ago
Time-dependent action of workflow not added to queue when the Process builder also acts upon the same object. This results in unintended behavior of the Time Based Workflow actions. Outline for this issues is that... we evaluate WorkflowRule first, then trigger the process, which in turn re-evaluates...
In Review ·Reported By 7 ·Updated 12 days ago
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