Salesforce Known Issues

Field Updates by Flow or Process are not triggering Case Escalation Rules

Service , Workflow , Flow , Process Builder

Case escalation rules are not being properly reevaluated after process/flow invoked field updates. Per Order of Execution doc (https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm) escalation rules are to evaluate after Workflow and Process...

In Review ·Reported By 43 ·Updated 3 days ago

Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked

Workflow

When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...

In Review ·Reported By 226 ·Updated 6 days ago

"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 229 ·Updated 7 days ago

Case Auto-Response Rule is not triggered when Case is updated from Workflow Field Update of Child Object during Email-To-Case Creation

Apex , Platform , Service , Workflow

Case Auto-Response Rule will not be triggered if a Child Record is created, and a workflow field update updates the Parent Case in the same transaction

In Review ·Reported By 3 ·Updated 5 days ago

Updating percentage fields with process builder using a referenced value from a percent formula field in the parent object produces incorrect value

Platform , Workflow , Process Builder

Updating percentage fields with process builder using a referenced value from a percent formula field in the parent object produces incorrect value

In Review ·Reported By 18 ·Updated 6 days ago

Email Alerts to Account Team are not sent from Workflow on Activities

Workflow , Process Builder

An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.

In Review ·Reported By 107 ·Updated 7 days ago

Release of workflow via change sets fails with "Exceeding max number of tasks per rule (10)" error even though there are less than 10 actions

Workflow

Release of workflow via change sets fails due to the following message even though there are less than 10 field update actions (Error) Exceeding max number of tasks per rule (10) This error occurs when we already have Workflow rule with field update action, and try to add field update action by...

In Review ·Reported By 2 ·Updated 7 days ago

Error in flow while adding products to opportunity with critical Update enabled “Evaluate Criteria Based on Original Record Values in Process Builder"

Workflow , Process Builder

When "Evaluate Criteria Based on Original Record Values in Process Builder" critical Update is activated Getting Null pointer exception gack when customer is trying to update data using flow by invoking it through process builder.

In Review ·Reported By 1 ·Updated 7 days ago

User Lookups are not available as recipients for Email Alerts on Tasks or Events.

Workflow , Flow , Process Builder

User Lookups are not available as recipients for Email Alerts on Tasks or Events.

In Review ·Reported By 53 ·Updated 10 days ago

Resource field / Attendee field doesn't get updated in LEX when a process builder on Event is triggered in the same transaction

Workflow

Changes made to the "Resource" field / Attendees Field in Lightning is not saved/updated when a process builder/after update trigger is present on Event object

Scheduled - Summer '20 ·Reported By 12 ·Updated 11 days ago

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