Approval Merge Fields Have Wrong Value for Approval Related Emails


When using Approval Merge Fields, the values may be incorrect when used as approval related emails (final approval/rejection, immediate email alert). Note: the approval merge fields work correctly in the Approval Assignment Email.

In Review ·Reported By 367 ·Updated 3 days ago

"Else Approve Record" Option is Unexpectedly Rejecting Records

Platform , Workflow

The “else Approve Record” option for Approval Processes only works if it’s specified on Step 1 of an Approval Process. When this option is specified in a subsequent Step, it automatically Rejects records instead of Approving them.

In Review ·Reported By 179 ·Updated 3 days ago

Email Alerts to Account Team are not sent from Workflow on Activities

Workflow , Process Builder

An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.

In Review ·Reported By 79 ·Updated Yesterday

Feed Post not visible after User creates a record using a Quick Action if Process updates a field on the record

Workflow , Process Builder

Feed Post not visible after User creates a record using a Quick Action if a Process/Workflow updates a field on the record.

In Review ·Reported By 70 ·Updated Yesterday

Unable to Deploy Field Update on Person Account Record Type

Workflow , Change Sets

When deploying a field update on Person Account Record Types through Change Set and it is failing with error "In field: lookupValue - no RecordType named Account.Record_Type_Name found"

In Review ·Reported By 28 ·Updated 6 days ago

User Lookups are not available as recipients for Email Alerts on Tasks or Events.

Workflow , Flow , Process Builder

User Lookups are not available as recipients for Email Alerts on Tasks or Events.

In Review ·Reported By 38 ·Updated 8 days ago

VF Workflow Emails are Blank when the records are Last Modified by "Automated Process" user

VisualForce , Workflow

Intermittently we see issue in VF email templates being sent as blank when the corresponding records are Updated by Automated Process User.

In Review ·Reported By 7 ·Updated 8 days ago

Approval Process' Lock icon might be missing from the locked record unless the object has an active Workflow or Process

Workflow , Process Builder

Approval Processes that lock the Parent record will not display the lock icon on the Child record unless there's an active workflow rule / process in the Child object.

In Review ·Reported By 4 ·Updated 9 days ago

Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked


When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue...

In Review ·Reported By 186 ·Updated 17 days ago

Approval history related list for lightning knowledge article's translation shows entry for Translation

Workflow , Knowledge , Lightning

In Lightning Knowledge, when a user sends an article for translation an internal ProcessInstanceWorkitem row is automatically generated by the State-based ProcessDefinition: KBTranslationSubWorkflow. Documentation indicates, "State-based Process—Used internally to track various control processes,...

In Review ·Reported By 2 ·Updated 17 days ago

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