Salesforce Known Issues

Lightning Experience - "Hmm...something's not right" observed with Top Results when Knowledge enabled

Search , Lightning , Winter 20

Some customers may have observed that some of their users are seeing the following error message when searching in Global Search: Hmm...something's not right We can't get your search results for . Try again in a few minutes. The issue only seems to impact a subset of users that may not have...

In Review ·Reported By 15 ·Updated 3 days ago

Prompt caching can prevent new prompts from displaying until you refresh the browser tab

Service , Winter 20 , Spring 20

When setting prompts on tabs or record pages, some users might need to duplicate the page or refresh it for the prompt to appear. In fact, prompt caching can prevent new prompts from displaying until you refresh the browser tab.

In Review ·Reported By 1 ·Updated 3 days ago

Missing dependent object: Field: <Object Name>.LastViewedDate error occurs when Apex class with API version 28.0+ is used in VF with API version 27.0-

Apex , VisualForce , Winter 20

Missing dependent object: Field: <Object Name>.LastViewedDate (or LastReferencedDate) error occurs on submit if VF version is 27.0 or less and Apex Class using SObject is 28.0 or higher. -- common.apex.runtime.DependencyMissingOnDeserialization$Field: The configuration of your org has changed, please...

In Review ·Reported By 27 ·Updated 10 days ago

Creating Some Communities via Lightning Template Results in Long Loading Time and Eventual Errors

Communities , Health Cloud , Winter 20

In some cases when attempting to create communities from Lighting templates admins will need to wait minutes while the community attempts to be created then eventually face an error like the one below: An error has occurred while processing your request. The salesforce.com support team has been notified...

In Review ·Reported By 10 ·Updated 13 days ago

JSON.serialize Exception on Messaging.SendEmailResult Object Due to Ignoring Bean Info

Apex , Winter 20

Attempting to serialize the Messaging.SendEmailResult objects results in a System.JSONException exception. - Actual Result Error: System.JSONException: Conflicting getter definitions for property "success": common.api.soap.wsdl.SendEmailResult#isSuccess(0 params) vs common.api.soap.wsdl.SendEmailResult#getSuccess(0...

In Review ·Reported By 2 ·Updated 18 days ago

Lightning Dashboards: Compact Metric Charts not displaying results when Dashboard is refreshed

Lightning , Operational Analytics - Dashboards , Winter 20

Lightning Experience Dashboard Metric charts that span fewer than 4 horizontal rows do not return any visual values when the dashboard is refreshed (refreshing the page itself will resolve).

In Review ·Reported By 2 ·Updated 19 days ago

[Lightning Console] When accessing to a record from a related list after displaying a hover window, the initial scroll position is bottom in new windo

Service Cloud Console , Winter 20 , Spring 20

- This issue occurs in Lightning Console. - In a Record detail page, displaying a hover information at bottom page and click a record link in Related List. Then, scroll position is brought from the original tab when opening a new record sub tab.

Release In Progress - Spring '20 Patch 14.0 ·Reported By 3 ·Updated 20 days ago

Timeout encountered during post data import step of sandbox copy process.

Sandbox , Winter 20

This is primarily meant for customers to track progress on a permanent fix after this is identified as the cause by support. Some very large sandbox copies are encountering timeouts of a query during a post data import step of the sandbox copy process. The query is run to break a job down into chunks...

In Review ·Reported By 1 ·Updated 24 days ago

Winter'20 - Duplicate entities are shown under "Standard Tab Settings" in profile

User Interface , Winter 20

In Winter'20, some tabs, such as "Chatter", "Analytics", and "Quick Text" tab are shown as duplicate under "Standard Tab Settings" in profile. Previously, tabs exclusive to Lightning Experience like Calendar and Email Templates didn't appear in the Tab Settings section of profiles, which meant they...

In Review ·Reported By 20 ·Updated 25 days ago

Deploying Changes to the list values of Support process does not reflect on the same Record Type

Custom Objects , Metadata , Sandbox , Change Sets , Listviews , Winter 20

After deploying the support process from one org to another Org and then making changes to the support process and redeploying it with the same record type. The destination org still holds the old values rather having the updated values.

In Review ·Reported By 9 ·Updated 25 days ago

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