Salesforce Known Issues

Unexpected star rating behavior in Surveys

Lightning , Surveys

When the left and right labels for star ratings are the same (ex. Good, Good), clicking on the first star selects all the stars. Then, clicking on the first star again does not unselect the remaining stars.

No Fix ·Reported By 1 ·Updated 6 days ago

TranslationWorkbench export fails when "Surveys" is disabled


Exporting the Translation Workbench will always fail if "Survey" is disabled after creating Survey.

In Review ·Reported By 1 ·Updated 13 days ago

Unhandled Fault Error May Occur When Attempting to Refresh or Submit a Survey & Survey Failure Email Contains Internal Server Error

Service , Lightning , Surveys

When survey is opened in separate browser or page refresh is required to load survey, an User will recieve the following error when attempting to submit survey. Error: "<b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact...

In Review ·Reported By 5 ·Updated 28 days ago

Gack is thrown when deploying existing Survey flow

Metadata , Surveys

Gack is thrown when deploying existing Survey flow An unexpected error occurred. Please include this ErrorId if you contact support: 411686641-69 (-1349583961)

In Review ·Reported By 2 ·Updated 2019-12-18

Survey Emails not being sent out

Platform , User Interface , Surveys

Surveys being sent from the support settings are not being sent out for some orgs.

Fixed - Winter '20 Patch 15.0 ·Reported By 4 ·Updated 2019-12-15

Unable to open Survey Builder after undeleting a survey version.


After deleting and undeleting a survey version, unable to open undeleted survey version by Survey Builder.

In Review ·Reported By 0 ·Updated 2019-12-12

Special characters in survey question picklist are showing as ASCIII html equivalent


When customer is using special characters in a survey picklist such as àáèéíì or öäü, the html equivalent is showing up as the HTML ASCII equivalent &Agrave; &Agrave; etc

Fixed - Winter '20 Patch 14.0 ·Reported By 2 ·Updated 2019-12-07

Survey builder throwing error for users doesn't have "View setup and configuration" permission


Salesforce profile user with the Survey Creator permission unable to preview the Survey unless the user have the "View Setup and Configuration " permission on profile

In Review ·Reported By 15 ·Updated 2019-11-27

Cannot test Apex trigger on SurveyResponse

Apex , Surveys

At present, it is possible to write Apex triggers on SurveyResponse, but due to lack of DML support of this entity, it is not possible to test this type of trigger, which prevents deploying them into production as Apex triggers must meet minimum 1% code coverage requirement.

In Review ·Reported By 1 ·Updated 2019-10-18

Response Language for Survey is set incorrectly.


Querying or reporting on the field "Response Language" always returns user's default language, irrespective of the language chosen by the External User when he clicks on the survey link, or the language responded in by internal users.

Fixed - Winter '20 ·Reported By 2 ·Updated 2019-10-12

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