Recursive saves from workflow cause Case Assignment notification emails to be sent even if no Case Assignment rules are defined

Workflow , Spring 15

When doing a recursive save on a Case record via Workflow Rule, a Case Assignment email notification is sent to the Owner (User or Queue), even when Case Assignment Rules are not active or even defined.

In Review ·Reported By 22 ·Updated 7 days ago

Spring15 - Search returns 0 results when searching for phone numbers with no spaces.

Search , Spring 15

Some customers have observed that they are unable to search for records via the phone number field , if the phone does not contain a space, the expected format is (XXX) XXX-XXXX. Customers have seen that if the phone number is in the format of (XXX)XXX-XXXX, then these records are not searchable. This...

In Review ·Reported By 12 ·Updated 2018-01-15

Can't download the attached file which includes apostrophe in file name from Email feed in Service Console

Service Cloud Console , Spring 15

Users are unable to open attachments created by Email2Case that contain apostrophes within the SCC. This only occurs when opening the attachment via the feed of the record. If you open it via the Email record or outside of the Console, it works fine.

No Fix ·Reported By 7 ·Updated 2018-01-15

Use of the VALUE() function in Flow formula is not returning expected result when sObject variable is of type picklist

Flow , Spring 15

VALUE() function is not returning the expected result when an SObject variable which is a picklist field is used in a formula.

In Review ·Reported By 5 ·Updated 2017-12-15

Picklist data type in activities appears as free text instead of a drop down when used in search filters.

Search , Spring 15

Some customers have observed that when they search on Activities via global search and click on show filters, there picklist fields appear as free text instead of drop downs like any other object. EXPECTED RESULTS: 1. Go to Setup>Customize>Contacts>Fields>Create Picklist Data Type>Save 2. ...

In Review ·Reported By 1 ·Updated 2017-12-13

Canvas app fails to load in Visualforce if the running user has special characters in the username

VisualForce , Spring 15

If canvas app is embedded in Visualforce using: <apex:page standardStylesheets="false" showHeader="false"> <apex:canvasApp applicationName="DemoCanvasApp"/> <!-- USE NAME OF CANVAS APP YOU CREATED--> </apex:page> And the running user has an apostrophe in the username, the app fails to load and...

No Fix ·Reported By 4 ·Updated 2017-11-27

Live Agent Supervisor not showing "Longest Wait" when chats are queued

Live Agent , Spring 15

The Live Agent Supervisor panel is not displaying times for "Longest Wait". It instead shows "NA".

In Review ·Reported By 29 ·Updated 2017-11-03

Tab layout for Articles do not line up properly when "Updated Article Preview Page for Internal Users" has been enabled for an org

Knowledge , Spring 15

Some customers have observed that there article layouts appear to be improperly aligned when the channel display is set to "Tab" versus "Table of Contents" AND Updated Article Preview Page for Internal Users" has been enabled for the org Updated Article Preview Page for Internal Users - http://r...

No Fix ·Reported By 1 ·Updated 2017-07-18

Spring 15 release behaves different on the Last Modified Date (and Created Date) on Edit of Published Article

Knowledge , Spring 15

In Spring 15 release behaves different on the Last Modified Date (and Created Date) on Edit of Published Article regression: now shows last *implicit* modified date, not the last date the *user explicitly* modified the article (or only the date the article was Created) Before Spring 15 release the...

In Review ·Reported By 16 ·Updated 2017-07-13

In organizations with Enterprise Territory Management, users with Community or Partner license can't access territory information from records

Portal , Sales and Marketing , Communities , Spring 15 , Summer 15

In organizations using Enterprise Territory Management, users with Partner or Community user licenses cannot view any information about territories assigned to accounts, contacts, or opportunities that they own. Affected users are those with Customer Portal, Partner Portal, Partner Community, or...

Fixed - Summer '15 ·Reported By 6 ·Updated 2017-04-19

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