Salesforce Known Issues

Owner name field not visible when the User visibility is set to Public Read Only and the record is owned by a non Community member

Sharing , Communities

The Owner name field is not visible to External and Internal users when the User visibility is set to Public Read Only and the record is owned by a non Community member (Lightning only) - Actual Result. If OWD for external user for "User" entity set to "Public Read Only", the owner field shows empty(blank). If...

In Review ·Reported By 14 ·Updated 4 days ago

Error Message 'Sorry to interrupt' appears when opening an Approval History

Sharing , Lightning

This issue occurs in Lightning Experience only when sharing setting is configured as below. User object: Private Community User Visibility: OFF (No-Checked) Internal Server Error occurs as following Error message below when opening an Approval record from Approval History. Error Message: Sorry...

In Review ·Reported By 26 ·Updated 5 days ago

When StateCode such as China is set with Number, the value of StateCode is treated as database value so behavior and display value are different

Sharing , User Interface

When StateCode such as China is set with Number, the value of StateCode is treated as a database value so the behavior and display value are different in Sharing Rules.

In Review ·Reported By 12 ·Updated 5 days ago

Recent Items Utility Bar Insufficient Privileges When Component Contains Record User No Longer Can Access

Sharing , Service Cloud Console , Spring 19

If a customer is the owner of a record, and then record ownership changes to someone else (and the OWD are set to private), the user will have lost access to that record. If a sharing rule is in place granting non-owners Read access to the record, it's possible that an inaccessible record will end up...

In Review ·Reported By 5 ·Updated 7 days ago

Community User can't report on Lookup fields in reports based on Custom Report Types when external sharing model is Private

Analytics , Sharing , Communities , Operational Analytics - Reports

Note that this issue only affects Custom Report Types. Community users are not able to report on certain objects (Entitlement, Record Type, Queue, etc) even if the parent object is set to Private. Depending on the report type, the report could partially work, but some field will not be displayed,...

In Review ·Reported By 7 ·Updated 12 days ago

Account Team Member is removed if ownership of the account changes and the team member is added by a user who has access based on group sharing

Sharing

Account Team member is removed from account when owner is changed. This only occurs when the team member was added by a user that had access to the Account via sharing such as an Account Sharing rule. If the team member is added by the owner or someone above the owner in the role hierarchy then the team...

Fixed - Spring '19 Patch 16.0 ·Reported By 2 ·Updated 16 days ago

Default Opportunity Team not being added correctly

Sharing , User Interface

When the external Organization Wide Defaults is private, the user is not system admin and the opportunity owner is not account owner, the default opportunity team may not be added automatically. The same issue exists for owner change as well.

Scheduled - Summer '19 ·Reported By 31 ·Updated 19 days ago

Sharing locks are not released during Change Set deployment of objects in Master-Detail relationship

Sharing , Change Sets

Some customers may observe that sharing locks are not released after change set deployment or validation of objects in Master-Detail relationship. Attempting to make a sharing-related change hours or even days later generates the following message: "The sharing calculation you requested can't be...

No Fix ·Reported By 13 ·Updated 20 days ago

Japanese Only: Users cannot search for data in Analytics Enhanced Folder Sharing dialog by using the specific word like "法人"

Analytics , Sharing

Users cannot search for role data in Analytics Enhanced Folder Sharing dialog by using the specific word like "法人". This feature cannot be changed for now.

In Review ·Reported By 0 ·Updated 24 days ago

Users are able to search and add public calendars in Lightning UI even if the calendars are not shared.

Activities , Sharing , Lightning

In Lightning UI, the users can search and add the public calendars without it being shared to them. The public calendars in LEX defaults to a sharing of "Hide Details", while the sharing in Classic is set to "No Access". In LEX the users will be able to search and add public calendars without the...

Scheduled - Summer '19 ·Reported By 0 ·Updated 25 days ago

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