Salesforce Known Issues

'Looks like there's a problem' and 'Invalid Page' when Customer Community users attempt to access activities (Tasks and Events)

Activities , Sharing , User Interface , Communities

Product Teams are working to determine if activity (Task and Event) access in communities is fully supported for Customer Community licensed users in reference # W-5728676. Documentation currently indicates that standard customer community users do not have access to Events and only read access to...

In Review ·Reported By 2 ·Updated Yesterday

Recent Items Utility Bar Insufficient Privileges When Component Contains Record User No Longer Can Access

Sharing , Service Cloud Console , Spring 19

If a customer is the owner of a record, and then record ownership changes to someone else (and the OWD are set to private), the user will have lost access to that record. If a sharing rule is in place granting non-owners Read access to the record, it's possible that an inaccessible record will end up...

In Review ·Reported By 3 ·Updated 4 days ago

Error Message 'Sorry to interrupt' appears when opening an Approval History

Sharing , Lightning

This issue occurs in Lightning Experience only when sharing setting is configured as below. User object: Private Community User Visibility: OFF (No-Checked) Internal Server Error occurs as following Error message below when opening an Approval record from Approval History. Error Message: Sorry...

In Review ·Reported By 14 ·Updated 6 days ago

User with View All on Accounts receives "Insufficient Privileges" message upon searching person accounts

Sales and Marketing , Search , Sharing

This behavior occurs in orgs where person accounts has been enabled and org wide defaults for accounts are set to private with contacts set to controlled by parent. When a user is assigned a profile that grants them "View All" on the account object but not on the contact object, they may intermittently...

In Review ·Reported By 13 ·Updated 6 days ago

Spring '19 - Criteria-based sharing rule creation or recalc does not create shares for records owned by a queue.


In Spring '19, creation or recalculation of a criteria-based sharing rule does not create shares for records owned by a queue.

Fixed - Spring '19 Patch 7.0 ·Reported By 4 ·Updated 8 days ago

Organization roles are displayed to user in the Manual Sharing dialogue when the "View Roles and Role Hierarchy" permission is disabled


An internal and external user is able to view organization role names within the Manual Share dialogue with the permission "View Role and Role Hierarchy" disabled.

In Review ·Reported By 18 ·Updated 11 days ago

Default Opportunity Team not being added correctly

Sharing , User Interface

When the external Organization Wide Defaults is private, the user is not system admin and the opportunity owner is not account owner, the default opportunity team may not be added automatically. The same issue exists for owner change as well.

Scheduled - Summer '19 ·Reported By 30 ·Updated 12 days ago

All Custom Share records are copied to Partial and templated sandboxes regardless of objects selected, which may prevent sharing rule recalculation.

Sharing , Sandbox

Currently Partial and templated Full sandbox copies will copy all custom sharing rows from production, including those for objects not included in the template. This does not inhibit most sandbox operations but, in the case of very large organizations with complex sharing it may cause it to be impossible...

In Review ·Reported By 2 ·Updated 17 days ago

User Search on Add Sharing page and other functions can timeout in Orgs with large number of users, groups and/or queues

Analytics , Performance , Sharing , Metadata

Search operations on pages like "Add Sharing", Report Folder Sharing, or Edit Public Groups and/or Queues that use UROG (UserRoleOrGroup) components are frequently timing out in Orgs with a large number of users.

In Review ·Reported By 2 ·Updated 21 days ago

Criteria Based Sharing Rule not evaluating on custom object if update is triggered by DML on Location object in presence of sharing rule on Location

Apex , Sharing , Field Service

Criteria based sharing rules on a custom object don't recalculate when Location has a criteria based sharing rule and the DML on Location and custom object happen in the same transaction.

In Review ·Reported By 2 ·Updated 22 days ago

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