Organization roles are displayed to user in the Manual Sharing dialogue when the "View Roles and Role Hierarchy" permission is disabled


An internal and external user is able to view organization role names within the Manual Share dialogue with the permission "View Role and Role Hierarchy" disabled.

In Review ·Reported By 16 ·Updated Yesterday

Owner name field not visible when the User visibility is set to Public Read Only and the record is owned by a non Community member

Sharing , Communities

The Owner name field is not visible to External and Internal users when the User visibility is set to Public Read Only and the record is owned by a non Community member (Lightning only) - Actual Result. If OWD for external user for "User" entity set to "Public Read Only", the owner field shows empty(blank). If...

In Review ·Reported By 6 ·Updated 3 days ago

Sharing locks are not released during Change Set deployment of objects in Master-Detail relationship

Sharing , Change Sets

Some customers may observe that sharing locks are not released after change set deployment or validation of objects in Master-Detail relationship. Attempting to make a sharing-related change hours or even days later generates the following message: "The sharing calculation you requested can't be...

In Review ·Reported By 4 ·Updated 3 days ago

Default Opportunity Team not being added correctly

Sharing , User Interface

When the external Organization Wide Defaults is private, the user is not system admin and the opportunity owner is not account owner, the default opportunity team may not be added automatically. The same issue exists for owner change as well.

In Review ·Reported By 29 ·Updated 5 days ago

Account Team Member is removed if ownership of the account changes and the team member is added by a user who has access based on group sharing


Account Team member is removed from account when owner is changed. This only occurs when the team member was added by a user that had access to the Account via sharing such as an Account Sharing rule. If the team member is added by the owner or someone above the owner in the role hierarchy then the team...

In Review ·Reported By 2 ·Updated 5 days ago

Users see records under Recently Viewed (Most Recently Used) even after they lost access to these records

Search , Sharing

Some customers may have observed that their end users are able to see results under the Recently viewed Section of a lookup field despite restrictions due to sharing access restrictions. This is not limited to just Lookup fields, users will also see this record under 'Recent Items' on the side bar...

In Review ·Reported By 22 ·Updated 9 days ago

Community User can't report on Lookup fields in reports based on Custom Report Types when external sharing model is Private

Analytics , Sharing , Communities , Operational Analytics - Reports

Note that this issue only affects Custom Report Types. Community users are not able to report on certain objects (Entitlement, Record Type, Queue, etc) even if the parent object is set to Private. Depending on the report type, the report could partially work, but some field will not be displayed,...

In Review ·Reported By 5 ·Updated 9 days ago

Error: "insufficient access rights on object id" when editing a Contract record when access is granted via a Sharing Set

Sharing , Communities

Insufficient access rights on object id error when editing a Contract record as a Customer Community Plus user. The issue only occurs when edit access is granted to the Contract parent Account through sharing sets. The error does not occur when using sharing rules.

Scheduled - Spring '19 ·Reported By 1 ·Updated 23 days ago

Criteria Based Sharing Rule not evaluating on custom object if update is triggered by DML on Location object in presence of sharing rule on Location

Apex , Sharing , Field Service

Criteria based sharing rules on a custom object don't recalculate when Location has a criteria based sharing rule and the DML on Location and custom object happen in the same transaction.

In Review ·Reported By 2 ·Updated 25 days ago

Error Message 'Sorry to interrupt' appears when opening an Approval History

Sharing , Lightning

This issue occurs in Lightning Experience only when sharing setting is configured as below. User object: Private Community User Visibility: OFF (No-Checked) Internal Server Error occurs as following Error message below when opening an Approval record from Approval History. Error Message: Sorry...

In Review ·Reported By 11 ·Updated 27 days ago

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