Recent Items Utility Bar Insufficient Privileges When Component Contains Record User No Longer Can Access

Sharing , Service Cloud Console , Spring 19

If a customer is the owner of a record, and then record ownership changes to someone else (and the OWD are set to private), the user will have lost access to that record. If a sharing rule is in place granting non-owners Read access to the record, it's possible that an inaccessible record will end up...

Scheduled - Winter '20 ·Reported By 10 ·Updated 5 days ago

Special Character in Admin's Name Causes Error When Changing “Grant community users access to related cases” Sharing Setting

Platform , Sharing

When a System Administrator with special characters in their Last Name, attempts to toggle (enable or disable) the “Grant community users access to related cases” preference in Sharing Settings, an error will be encountered ending in (791650372). Special characters that can have this effect include:...

In Review ·Reported By 0 ·Updated 5 days ago

Flow (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) error - error goes away with a "Screen element" in between

Performance , Platform , Sharing , Flow , Process Builder

Flow (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) error - error goes away with a "Screen element" in between

In Review ·Reported By 1 ·Updated 6 days ago

Users see records under Recently Viewed (Most Recently Used) even after they lost access to these records

Search , Sharing

Some customers may have observed that their end users are able to see results under the Recently viewed Section of a lookup field despite restrictions due to sharing access restrictions. This is not limited to just Lookup fields, users will also see this record under 'Recent Items' on the side bar...

In Review ·Reported By 26 ·Updated 9 days ago

All Custom Share records are copied to Partial and templated sandboxes regardless of objects selected, which may prevent sharing rule recalculation.

Sharing , Sandbox

Currently Partial and templated Full sandbox copies will copy all custom sharing rows from production, including those for objects not included in the template. This does not inhibit most sandbox operations but, in the case of very large organizations with complex sharing it may cause it to be impossible...

In Review ·Reported By 5 ·Updated 9 days ago

Community User can't report on Lookup fields in reports based on Custom Report Types when external sharing model is Private

Analytics , Sharing , Communities , Operational Analytics - Reports

Note that this issue only affects Custom Report Types. Community users are not able to report on certain objects (Entitlement, Record Type, Queue, etc) even if the parent object is set to Private. Depending on the report type, the report could partially work, but some field will not be displayed,...

In Review ·Reported By 8 ·Updated 21 days ago

ShareLockException when turning off Portal User Visibility and a criteria based sharing rule is present on the User object

Sharing , Communities

The setting "Portal User Visibility" will not remain disabled/enabled (due to a ShareLockException) when a criteria based sharing rule is present on the User object.

In Review ·Reported By 1 ·Updated 23 days ago

Order may not be accessible when OWD are set to 'Controlled by Parent' and record is owned by queue

Sales and Marketing , Sharing

When organization wide defaults (OWD) for the Order object are set to 'Controlled by Parent' with Account object set to 'Private' a User with read/write access to on an Order's related Account is unable to access/edit related Orders in Classic or the Order's related records in Lightning when the Order...

In Review ·Reported By 3 ·Updated 26 days ago

Partner Community Users see 'Looks like there's a problem' and 'Page not available' for activities (Tasks and Events) related to Opportunities

Activities , Sharing , Communities

Granting Partner Community user's access to an Opportunity via Sharing Sets may not grant proper access to the Opportunity's related activities (Tasks and Events). Partner Community users may see an error, 'Looks like there's a problem' or 'Page not available' upon attempting to view activities related...

In Review ·Reported By 2 ·Updated 26 days ago

Sharing Set does not grant access to Task record when OWD on Activity is set to "Controlled By Parent" and task is not owned by the Community User

Activities , Sharing , Communities

Partner or Customer Community user will not have access to an activity record even if the default sharing for the object is set to "Controlled By Parent" and a sharing set grants access to the parent record. This occurs when "Allow Users to Relate Multiple Contacts to Tasks and Events" is enabled under...

Fixed - Summer '19 Patch 10.0 ·Reported By 1 ·Updated 29 days ago

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