Known Issues · Service Cloud Console

aura:iteration does not render the provided array in the correct order

Apex , Service Cloud Console , Lightning

There are certain situations where an aura:iteration can render items in an array in a different order than the underlying array.

In Review ·Reported By 63 ·Updated 2 days ago

Snap-Ins Prechat sending out Case Assignment Emails to Chat Agents

Live Agent , Service Cloud Console

When you utilize the standard pre-chat form for the case object for Snap-Ins, your agents may receive emails stating that a case has been assigned to them when they take a new chat. All of the proper measures will be taken in the org to not receive the emails, but they will still persist.

In Review ·Reported By 50 ·Updated Today

State & Country Picklists Do Not Get Populated When Specified as a Quick Action Predefined Value

Platform , Service Cloud Console

With State and Country Picklists Enabled, if a quick action is created with a predefined value specified for a state/country field, and that field is on the quick action layout, then the picklists do not get populated correctly when using the quick action.

In Review ·Reported By 43 ·Updated Today

Macro using 'Apply Email Template' shows "The instruction isn't available." when a custom Email Quick Action API name is "Email"

Service , Service Cloud Console

In Classic, immediately after Saving a newly created Macro comprised of a Select Email Action, the instruction to ‘Apply Email Template’ reverts to ‘The instruction isn't available’. Subsequently attempting to Run the macro results in an error: 'There was an error running the Macro. Take a look...

In Review ·Reported By 20 ·Updated Today

'Items to Approve' Fail to Auto-Refresh and Update Approval Status when Actioned from Lightning Console Apps

Platform , Service Cloud Console , Lightning , Summer 19

In Summer '19, 'Process Instance Steps' (accessed from Items to Approve) fail to auto-refresh –AND- throw an incorrect error specifically in Lightning Console Apps, following Approval and Rejection. "Looks like there's a problem. Another user recalled or responded to this request."

Release In Progress - Summer '19 Patch 11.0 ·Reported By 18 ·Updated Today

Chat buttons in Live Chat Supervisor Panel not filtering based on Chat Agent Configurations

Live Agent , Service Cloud Console

The Chat Agent Configurations can make it so Chat Supervisors can filter the amount of buttons they see in order to supervisor a subset of buttons instead of seeing all chat buttons.

In Review ·Reported By 9 ·Updated Yesterday

New!Follow up task not auto-populating certain fields (user, subject, related-to fields) in lightning console

Service Cloud Console , Lightning , Summer 19

In lightning console, when a user click Follow Up Task action on existing Task record, Assigned To, Subject, Name and Related To field values are not copied. This issue occurs if Task has multiple record types. It works fine in standard page.

In Review ·Reported By 2 ·Updated Today

Facebook Inbox Message Image Attachments not appearing on the Case Feed

Service , Service Cloud Console , Marketing Cloud Social Studio

For production Salesforce Instances which have been upgraded to the Core Summer '19 (220) version and are using "Classic" user interface, they will notice that new image attachments on Facebook inbox messages are not showing up on the Social Customer Service Case Feed.

Release In Progress - Summer '19 Patch 10.3 ·Reported By 4 ·Updated 2 days ago

Update quick action console component's filtered lookup dialog search returns invalid or no results

Chatter , Search , User Interface , Service Cloud Console , Lightning

When using an "Update a Record" quick action as a sidebar subtab custom console component users may find that lookup field filters are not respected when the field is included on the action's layout. This is because lookup dialog search filters are not applied as expected in quick action console components...

Scheduled - Winter '20 ·Reported By 32 ·Updated 5 days ago

Popped-out Open CTI incorrectly closes other modals within Lightning when SceenPop is invoked

Service , Service Cloud Console , Lightning

If you have an open modal in Lightning Experience and ScreenPop is invoked from a popped-out OpenCTI utility, the open modal is lost along with all entered data.

In Review ·Reported By 10 ·Updated 5 days ago

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