Known Issues · Service Cloud Console

Clicking "Continue Working" button on the session timeout popup window redirects to login when SSO is enabled

Chatter , Platform , Portal , Sites , Authentication , User Interface , , Service Cloud Console , Communities

While user is logged into Salesforce through the organizations Single Sign On the session will end based off of the session settings in the UI. After clicking the "Continue Working" button when timeout warning is displayed the user is being redirected to login page. Note:This is an intermittent...

In Review ·Reported By 57 ·Updated Yesterday

Scrolling resets when switching between tabs in Service Cloud Console on Chrome 59+

Service Cloud Console

This issue affects the Service Cloud Console app in Chrome 59 and higher versions. When you switch focus from a tab to another one, then return to the first tab, the tab is scrolled to the top but it hasn't been repainted. This means if you try to scroll up nothing happens. But if you try to scroll down...

Scheduled - Spring '19 ·Reported By 109 ·Updated 4 days ago

Macro fails when trying to update dependent multi-picklist field in Lightning Experience

Platform , Service Cloud Console

Macros are not properly handling multi-select picklists when that picklist is the dependent field in a dependency. It will try to execute the update to that field, but then give "Instruction Failed"

Scheduled - Spring '19 ·Reported By 4 ·Updated Yesterday

Chat button takes longer than normal to load

Live Agent , Service Cloud Console

You may notice that your chat button takes very long to load (sometimes around a minute) even when agents are online. This only affects the loading of the button. Chats will go through without any latency. Typically if your website has a different endpoint code than what your org is showing, it...

In Review ·Reported By 19 ·Updated 4 days ago

Snap-Ins Prechat Record Types are showing all picklist values instead of Selected Values

Live Agent , Service Cloud Console , Communities

When setting up Snap-Ins within Lightning Setup, you have the option to select different options for your Prechat. Selecting a specific Record Type is resulting in all values showing, not just the Selected Values.

In Review ·Reported By 10 ·Updated 4 days ago

Snap-Ins Prechat sending out Case Assignment Emails to Chat Agents

Live Agent , Service Cloud Console

When you utilize the standard pre-chat form for the case object for Snap-Ins, your agents may receive emails stating that a case has been assigned to them when they take a new chat. All of the proper measures will be taken in the org to not receive the emails, but they will still persist.

In Review ·Reported By 9 ·Updated 4 days ago

“Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Article Sidebar in Console

Knowledge , Service Cloud Console

The “Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Sidebar component in Console

In Review ·Reported By 123 ·Updated 6 days ago

Community 360 component shows as blank when opened in a console as the second or greater tab

Service , Service Cloud Console , Communities

Case within Console will not display data from Community 360 component when opened as a second tab with another case record or when opened as the initial case tab.

Scheduled - Spring '19 ·Reported By 6 ·Updated 5 days ago

Update quick action console component's filtered lookup dialog search returns invalid or no results

Chatter , Search , User Interface , Service Cloud Console , Lightning

When using an "Update a Record" quick action as a sidebar subtab custom console component users may find that lookup field filters are not respected when the field is included on the action's layout. This is because lookup dialog search filters are not applied as expected in quick action console components...

In Review ·Reported By 19 ·Updated 6 days ago

Service Console - Duplicate record links take users out of the console when clicked

Service Cloud Console

Links generated in the duplicate detection info box in the Service Console open in a new browser tab and take the user out of the console. Since users are using the console, the links should open in a new console tab and not bring the user to Aloha.

In Review ·Reported By 2 ·Updated 6 days ago

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