Known Issues · Service Cloud Console

Scrolling resets when switching between tabs in Service Cloud Console on Chrome 59+

Service Cloud Console

This issue affects the Service Cloud Console app in Chrome 59 and higher versions. When you switch focus from a tab to another one, then return to the first tab, the tab is scrolled to the top but it hasn't been repainted. This means if you try to scroll up nothing happens. But if you try to scroll down...

Scheduled - Spring '19 ·Reported By 106 ·Updated 3 days ago

On Firefox only, when expanding knowledge Data categories in Lightning Service Console ISE 1858305637 is returned

Knowledge , Service Cloud Console , Lightning

On Firefox only, while your using Lightning Service Console expanding knowledge Data categories on draft articles will return an ISE 1858305637 **************** This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: 18...

Scheduled - Spring '19 ·Reported By 0 ·Updated 2 days ago

Firefox - Lightning Console Navigation Menu labels are truncated in Firefox when scroller is present

Service Cloud Console , Lightning

An issue has been observed when using the Lightning Console in Firefox where tab labels in the Navigation Menu are truncated when a scrollbar is present. It appears while other browsers automatically create additional space for the scrollbar, Firefox's behavior is to overlap the existing content with...

In Review ·Reported By 3 ·Updated 3 days ago

Email Message FeedItem Inline Images show as Broken after My Domain is deployed

Content and Files , Service , Service Cloud Console

Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.

In Review ·Reported By 22 ·Updated 4 days ago

State & Country Picklists Do Not Get Populated When Specified as a Quick Action Predefined Value

Platform , Service Cloud Console

With State and Country Picklists Enabled, if a quick action is created with a predefined value specified for a state/country field, and that field is on the quick action layout, then the picklists do not get populated correctly when using the quick action.

In Review ·Reported By 21 ·Updated 4 days ago

When transferring a chat in Omni RequestDateTime field on the AgentWork object is set to 1970-01-01T00:00:00.000Z

Live Agent , Service Cloud Console

When transferring a chat to another agent in Omni, the RequestDateTime field on the AgentWork object is set to 1970-01-01T00:00:00.000Z. This causes the SpeedToAnswer field to be something like 1491491876 seconds (47 years). This will cause reports using SpeedtoAnswer to be inaccurate. This issue...

In Review ·Reported By 2 ·Updated 4 days ago

Knowledge tab is not showing on Classic Console app after it's been added

Service Cloud Console

SUMMARY: When Lightning Knowledge is enabled, the custom Lightning Knowledge tab is visible as "Knowledge" in Classic Console App found in Setup, along with "Knowledge Classic". This is confusing as you don't know which one to add. Adding the "Knowledge" tab to the Console App via Setup, doesn't show...

In Review ·Reported By 1 ·Updated 5 days ago

Update quick action console component's filtered lookup dialog search returns invalid or no results

Chatter , Search , User Interface , Service Cloud Console , Lightning

When using an "Update a Record" quick action as a sidebar subtab custom console component users may find that lookup field filters are not respected when the field is included on the action's layout. This is because lookup dialog search filters are not applied as expected in quick action console components...

In Review ·Reported By 17 ·Updated 6 days ago

Omni channel: Audio notification are not working when agent is not in console in certain scenarios

Live Agent , Service Cloud Console

If an agent logs into console with Omni enabled and minimizes or focuses away from the console, when the first work item is delivered, the audio notification won't play until the browser receives focus (does not play at all in firefox). - Actual Result The audio notification doesn't play until...

Release In Progress - Winter '19 ·Reported By 43 ·Updated 7 days ago

Snap-Ins Standard Prechat only populating Community User information on initial chat.

Live Agent , Service Cloud Console

Utilizing the Standard Prechat functionality with Community Users is only populating on the initial chat. Chats after this within the same session will not populate the information.

Fixed - Summer '18 Patch 1.0 ·Reported By 3 ·Updated 11 days ago

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