Known Issues · Service Cloud Console
Knowledge , Service Cloud Console
The “Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Sidebar component in Console
In Review ·Reported By 129 ·Updated Yesterday
State & Country Picklists Do Not Get Populated When Specified as a Quick Action Predefined Value
Platform , Service Cloud Console
With State and Country Picklists Enabled, if a quick action is created with a predefined value specified for a state/country field, and that field is on the quick action layout, then the picklists do not get populated correctly when using the quick action.
In Review ·Reported By 36 ·Updated 2 days ago
[Lightning] In LEX console article refreshing the whole browser page Remove top tabs.
Knowledge , Service Cloud Console
- In Lightning console, articles with smart links with target such as _self, _top, _parent. When you click on this link, it will refresh the browser tab. If you are creating a new record on other objects those work will get remove and not save. -This can also occur when you have a case open and...
In Review ·Reported By 9 ·Updated Yesterday
Lightning Omni-Channel Presence Status scroll bar disappears with more than 11 statuses
Live Agent , Service Cloud Console , Lightning
If an org has 11 or more presence statuses and is utilizing Omni-Channel in Lightning, clicking on the scroll bar to view the rest of the statuses will cause the status list to disappear.
Scheduled - Summer '19 ·Reported By 13 ·Updated 2 days ago
"Unknown Error" pop up in the console when related list component has access restriction.
When a Related List sidebar tries to show a phone number, but the underlying record is not accessible to the user, the console will throw an 'Unknown Error' popup and fail to open the record tab at all.
In Review ·Reported By 3 ·Updated Today
New!Keyboard Shortcut for Lightning Console to 'Open Inactive Tab' is Malfunctioning for Reports Entity
Service Cloud Console , Lightning
In a Lightning Console App, invoking the shortcut (Ctrl+click) on a Report, is opening up an entirely new browser tab - effectively duplicating the Console - and then giving focus to the selected Report's tab within that "new" console. What should be happening (and is for other entities) is that another...
In Review ·Reported By 0 ·Updated Today
Knowledge , Service Cloud Console
In Salesforce Classic, when creating a new Case in the Service Console, the subject of the case will be automatically populated as a search term in the Knowledge sidebar. In Chrome, if the new Case is saved or canceled, when a subsequent new Case is created, the subject will not be automatically pop...
In Review ·Reported By 0 ·Updated Today
New!PageReference is not redirecting properly in Lightning Service Console when Record Types are used
Apex , VisualForce , Service Cloud Console , Lightning
On Lightning Service Console, when redirecting to the other object new page by PageReference after showing Record Type Select page, the previous object new page is shown unexpectedly
In Review ·Reported By 0 ·Updated Yesterday
Email Message FeedItem Inline Images show as Broken after My Domain is deployed
Content and Files , Service , Service Cloud Console
Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.
In Review ·Reported By 26 ·Updated 3 days ago
Sharing , Service Cloud Console , Spring 19
If a customer is the owner of a record, and then record ownership changes to someone else (and the OWD are set to private), the user will have lost access to that record. If a sharing rule is in place granting non-owners Read access to the record, it's possible that an inaccessible record will end up...
In Review ·Reported By 3 ·Updated 2 days ago
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