Known Issues · Service Cloud Console
Snap-Ins Prechat sending out Case Assignment Emails to Chat Agents
Live Agent , Service Cloud Console
When you utilize the standard pre-chat form for the case object for Snap-Ins, your agents may receive emails stating that a case has been assigned to them when they take a new chat. All of the proper measures will be taken in the org to not receive the emails, but they will still persist.
In Review ·Reported By 71 ·Updated 2 days ago
Service , Service Cloud Console
In Classic, immediately after Saving a newly created Macro comprised of a Select Email Action, the instruction to ‘Apply Email Template’ reverts to ‘The instruction isn't available’. Subsequently attempting to Run the macro results in an error: 'There was an error running the Macro. Take a look...
In Review ·Reported By 21 ·Updated Yesterday
Email Message FeedItem Inline Images show as Broken after My Domain is deployed
Content and Files , Service , Service Cloud Console
Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.
In Review ·Reported By 35 ·Updated 3 days ago
Read-only profile with Send Email perm gets permission error, but email still sent
Service , Service Cloud Console
When a user has a read-only profile with "Send Email" Permission opens up a case and sends an email via the case feed, the system shows an error prompt "You don't have permission to do this.", but still sends the email.
In Review ·Reported By 12 ·Updated 2 days ago
Omni Supervisor displaying duplicate declined transferred-to-user chats
Service Cloud Console , Omni-Channel
Agents who use the transfer to agent feature for Live Agent/Omni-Channel Chats will notice that if the transfer times out and is returned to them, then duplicate entries will show in the Omni Supervisor Panel. No actual duplicate chats are created from this event as it is isolated to the Omni Supervisor...
Scheduled - Spring '20 ·Reported By 4 ·Updated Yesterday
Service , Service Cloud Console
Intermittently, agents are seeing 'At Capacity' message displayed on Omni widget when they have available capacity.
In Review ·Reported By 4 ·Updated Yesterday
Classic Bulk Macros Fail if macro targets quick action containing read only fields
Platform , Service , Service Cloud Console
When a user runs a bulk macro in classic, they can run a macro on multiple records. If the quick action targeted by the macro contains a read only field, the macro will fail on said instructions, even if none of the instructions target the read only field. (If the user removes the read only field from...
In Review ·Reported By 2 ·Updated Yesterday
Apex , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots
This issue surfaced during the agent to agent transfer 1) when a chat is transferred from bot to agent to another agent a.the parent case is created using a Bot action
No Fix ·Reported By 1 ·Updated Yesterday
Chatter , Service , User Interface , Service Cloud Console , Lightning
In Lightning Experience, an Internal Server Error (-916964786) occurs for non-Admin users when accessing a Case Send Email Quick Action which has fields set to Read Only on the Quick Action layout.
In Review ·Reported By 1 ·Updated Yesterday
Unable to search properly with lookup search at sidebar in Salesforce Classic console.
Search , Service Cloud Console
- Unable to search properly when filtering the words that include "+" character, such as "abc+++d". It's replaced to space, "abc d". - This issue occurs in Salesforce Classic Console.
Scheduled - Spring '20 ·Reported By 0 ·Updated Yesterday
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