Salesforce Known Issues

Known Issues · Service Cloud Console

Clicking "Continue Working" button on the session timeout popup window redirects to login when SSO is enabled

Chatter , Platform , Portal , Sites , Authentication , User Interface , , Service Cloud Console , Communities

While user is logged into Salesforce through the organizations Single Sign On the session will end based off of the session settings in the UI. After clicking the "Continue Working" button when timeout warning is displayed the user is being redirected to login page. Note:This is an intermittent...

In Review ·Reported By 63 ·Updated 3 days ago

Omni-Channel not routing work items

Service Cloud Console , Omni-Channel

In very rare scenarios, customers may experience their Omni-Channel setup is not routing any work. All of the configurations will be set up correctly and no existing code/customizations will be impacting the setup as well. Please note that this is not a general issue and only impacts a very small...

In Review ·Reported By 19 ·Updated 3 days ago

Lightning Console record page continues to load upon record creation if user does not have access to record due to record assignment rules

Service Cloud Console , Lightning

Users who do not have access to a record will see the record page continue to load within Lightning Console due to record assignment rules.

In Review ·Reported By 1 ·Updated 3 days ago

Within a Visualforce page Primary Tab refresh not being performed in the Service Console

Apex , VisualForce , Service Cloud Console , Spring 16

When using sforce.console.refreshPrimaryTabById's new refresh parameter in a VF page (released in 200) doesn't do a hard refresh as it should. This is due to Console integration API calls in API version 36 do not function from within Visualforce components when VF components are included in Page Layouts...

In Review ·Reported By 71 ·Updated 5 days ago

The VF custom chat page using the file transfer tag (liveAgent:clientChatFileTransfer) is unable to upload files through drag and drop.

VisualForce , Live Agent , Service Cloud Console

A VF custom chat page has been implemented and file transfer tags are used to upload the files using drag and drop as follows, <liveAgent:clientChatFileTransfer fileTransferUploadLabel="Let me know the File" fileTransferDropFileLabel="Leave me" /> When the agent request for a file from the visitor,...

In Review ·Reported By 6 ·Updated 4 days ago

Accessing file attachment in Lightning Console redirects to Classic when Feed is “Expanded”

Content and Files , Service Cloud Console , Lightning , Spring 19

Customers may have observed that users get redirected to Classic when they click on a ‘File Attachment’ within Case Feed, this happens when the feed has been expanded, if the user clicks on the file link WITHOUT expanding, a new tab opens in the same browser with a preview of the file.

In Review ·Reported By 3 ·Updated 4 days ago

Email Message FeedItem Inline Images show as Broken after My Domain is deployed

Content and Files , Service , Service Cloud Console

Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.

In Review ·Reported By 33 ·Updated 5 days ago

Spring '19: Keystrokes within lightning:input component are detected as hotkeys in classic console

Service Cloud Console , Lightning

When a Visualforce page within Classic Console contains the lightning:input Lightning Component, keystrokes are captured as keyboard shortcuts rather than as data entry. Backspace key does not work as well.

Scheduled - Summer '19 ·Reported By 13 ·Updated 5 days ago

Task and Event list views not inline-editable on first load

Service Cloud Console , Listviews

If using a task or event list view at /00T or /00U you will not be able to perform the inline editing. You need to navigate to another list view first then back to the desired list view in order to be able to inline edit. This can also impact the List View buttons you see. Upon initial load, only...

No Fix ·Reported By 3 ·Updated 5 days ago

Pinned tabs with Dashboards/Reports are not respecting the URL entered.

Service Cloud Console

When you enter a URL in the console for a dashboard/report and navigate through this pin, leaving the console and going back to this will leave off at the last seen item and not the actual URL entered.

In Review ·Reported By 2 ·Updated 5 days ago

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