Salesforce Known Issues

Known Issues · Service Cloud Console

“Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Article Sidebar in Console

Knowledge , Service Cloud Console

The “Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Sidebar component in Console

In Review ·Reported By 129 ·Updated Yesterday

State & Country Picklists Do Not Get Populated When Specified as a Quick Action Predefined Value

Platform , Service Cloud Console

With State and Country Picklists Enabled, if a quick action is created with a predefined value specified for a state/country field, and that field is on the quick action layout, then the picklists do not get populated correctly when using the quick action.

In Review ·Reported By 36 ·Updated 2 days ago

[Lightning] In LEX console article refreshing the whole browser page Remove top tabs.

Knowledge , Service Cloud Console

- In Lightning console, articles with smart links with target such as _self, _top, _parent. When you click on this link, it will refresh the browser tab. If you are creating a new record on other objects those work will get remove and not save. -This can also occur when you have a case open and...

In Review ·Reported By 9 ·Updated Yesterday

Lightning Omni-Channel Presence Status scroll bar disappears with more than 11 statuses

Live Agent , Service Cloud Console , Lightning

If an org has 11 or more presence statuses and is utilizing Omni-Channel in Lightning, clicking on the scroll bar to view the rest of the statuses will cause the status list to disappear.

Scheduled - Summer '19 ·Reported By 13 ·Updated 2 days ago

"Unknown Error" pop up in the console when related list component has access restriction.

Service Cloud Console

When a Related List sidebar tries to show a phone number, but the underlying record is not accessible to the user, the console will throw an 'Unknown Error' popup and fail to open the record tab at all.

In Review ·Reported By 3 ·Updated Today

New!Keyboard Shortcut for Lightning Console to 'Open Inactive Tab' is Malfunctioning for Reports Entity

Service Cloud Console , Lightning

In a Lightning Console App, invoking the shortcut (Ctrl+click) on a Report, is opening up an entirely new browser tab - effectively duplicating the Console - and then giving focus to the selected Report's tab within that "new" console. What should be happening (and is for other entities) is that another...

In Review ·Reported By 0 ·Updated Today

New!In Chrome, the Knowledge sidebar does not automatically populate search when creating subsequent new Cases

Knowledge , Service Cloud Console

In Salesforce Classic, when creating a new Case in the Service Console, the subject of the case will be automatically populated as a search term in the Knowledge sidebar. In Chrome, if the new Case is saved or canceled, when a subsequent new Case is created, the subject will not be automatically pop...

In Review ·Reported By 0 ·Updated Today

New!PageReference is not redirecting properly in Lightning Service Console when Record Types are used

Apex , VisualForce , Service Cloud Console , Lightning

On Lightning Service Console, when redirecting to the other object new page by PageReference after showing Record Type Select page, the previous object new page is shown unexpectedly

In Review ·Reported By 0 ·Updated Yesterday

Email Message FeedItem Inline Images show as Broken after My Domain is deployed

Content and Files , Service , Service Cloud Console

Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.

In Review ·Reported By 26 ·Updated 3 days ago

Recent Items Utility Bar Insufficient Privileges When Component Contains Record User No Longer Can Access

Sharing , Service Cloud Console , Spring 19

If a customer is the owner of a record, and then record ownership changes to someone else (and the OWD are set to private), the user will have lost access to that record. If a sharing rule is in place granting non-owners Read access to the record, it's possible that an inaccessible record will end up...

In Review ·Reported By 3 ·Updated 2 days ago

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