Salesforce Known Issues

Known Issues · Service Cloud Console

Error "The email publisher is unavailable..." when clicking insert article to email action from caseArticle related list in case

Knowledge , Service Cloud Console

In Lightning console, you receive Error - "The email publisher is unavailable. Contact your admin to enable the email publisher." when user clicks "Insert article to Email" action from CaseArticle related list in case.

In Review ·Reported By 37 ·Updated 3 days ago

Keyboard shortcuts are triggered on keypress in text area of LWC in classic service console

Service Cloud Console

When Lightning Web Components are rendered inside the classic service console any keypresses inside text areas are interpreted as console keyboard shortcuts instead of just text entry.

In Review ·Reported By 5 ·Updated Yesterday

Milestone Component in Lightning Experience does not consider value of stopped field while setting text for milestoneTimerText

User Interface , Service Cloud Console , Lightning

In Lightning Experience, when a Milestone has a time to complete (5 minutes for example) and, if before the 5 minutes is hit, the related Entitlement has the "Stopped" checkbox checked (either manually or via automation) and then is marked as Completed while still stopped then the Milestone Component...

In Review ·Reported By 1 ·Updated Yesterday

Draft Email second save fails if Validated From Address field changes

Activities , Platform , Service Cloud Console , Lightning

Draft Email second save fails if Validated From Address field changes

In Review ·Reported By 1 ·Updated Yesterday

Navigating from a record page to a flow in console, then back, causes duplicate record subtabs to open during further navigation

Service Cloud Console , Flow

Navigating from a record page to a flow in console, then back, causes duplicate record subtabs to open during further navigation

In Review ·Reported By 5 ·Updated 3 days ago

Unable to change configuration of chat button via setup

Sales and Marketing , Live Agent , Service Cloud Console , Omni-Channel

Admins may run into an issue where editing an existing chat button appears to go through but upon saving, this it will display the edit screen again.

In Review ·Reported By 0 ·Updated 3 days ago

Lightning console workspace tabs disappear in Chrome 80 and Edge Chromium

Service Cloud Console , Lightning

In the console navigation style, the console’s state is auto-saved every 60 seconds, or when a user closes or navigates away from the page. The console’s state includes opened tabs, closed tabs, tab order, and tab customization. In Chrome version 80+ and in Edge Chromium, any console changes newer...

In Review ·Reported By 4 ·Updated 4 days ago

“Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Article Sidebar in Console

Knowledge , Service Cloud Console

The “Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Sidebar component in Console

In Review ·Reported By 139 ·Updated 6 days ago

Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots

An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting”

In Review ·Reported By 38 ·Updated 5 days ago

Chat button takes longer than normal to load

Live Agent , Service Cloud Console

You may notice that your chat button takes very long to load (sometimes around a minute) even when agents are online. This only affects the loading of the button. Chats will go through without any latency. Typically if your website has a different endpoint code than what your org is showing, it...

In Review ·Reported By 33 ·Updated 5 days ago

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