Known Issues · Service Cloud Console

Update quick action console component's filtered lookup dialog search returns invalid or no results

Chatter , Search , User Interface , Service Cloud Console , Lightning

When using an "Update a Record" quick action as a sidebar subtab custom console component users may find that lookup field filters are not respected when the field is included on the action's layout. This is because lookup dialog search filters are not applied as expected in quick action console components...

In Review ·Reported By 7 ·Updated Yesterday

Omni Channel Supervisor does not show all available queues and continues to show deleted Omni Queues

Live Agent , Service Cloud Console

When creating new Omni queues, they will not appear in Omni supervisor until work is assigned to at least one of them. When deleting Omni queues, they will continue to show, possibly forever

In Review ·Reported By 5 ·Updated Today

Classic Console Case Feed Email Attachments cannot be opened/downloaded after activating Critical Update Stop following this work to stop receiving up

Content and Files , Service Cloud Console

Classic Console Case Feed email attachments cannot be opened/downloaded after activating Critical Update "Remove Instance Names From URLs for Visualforce, Community Builder, Studio, and Content Files"

In Review ·Reported By 1 ·Updated Today

Queue Position is showing numbers drastically outside of queue range for chats.

Live Agent , Service Cloud Console

If the Queue Position field is exposed on a custom chat window, sometimes customers may see that their queue position is greatly outside the queue length (if any) that is configured for the affected chat button. Transcripts will also display the varying numbers as well in the history.

In Review ·Reported By 2 ·Updated 4 days ago

Winter 17 - Deleting picklist value from Live Agent Quick Text Category field causes Live Agent login attempts to fail

Live Agent , Service Cloud Console , Winter 17

Some customers may have noticed that their end users are unable to log in to Live Agent via the Service Console, the status would automatically flip back to Offline with out any error. The root cause for this was determine to be , that if Quick Text records exist that are associated with the Live...

Scheduled - Summer '18 ·Reported By 2 ·Updated 4 days ago

Chat Wait Time in Live Agent Widget appears to duplicate on all waiting chats after a chat is taken from queue

Live Agent , Service Cloud Console

When utilizing Live Agent Routing for your chat button and having queueing enabled, when a new chat is taken by an agent the rest of the chats in the widget will display the same "Waiting Time" regardless of being started at different times.

Scheduled - Spring '18 Patch 13.0 ·Reported By 9 ·Updated 5 days ago

State & Country Picklists Do Not Get Populated When Specified as a Quick Action Predefined Value

Platform , Service Cloud Console

With State and Country Picklists Enabled, if a quick action is created with a predefined value specified for a state/country field, and that field is on the quick action layout, then the picklists do not get populated correctly when using the quick action.

In Review ·Reported By 16 ·Updated 6 days ago

Firefox does not show scrollbars on Post Chat form

Apex , API , VisualForce , Live Agent , Service Cloud Console , Summer 17

Chat Window and Post Chat windows do not contain scrollbars and are not resizable within Firefox result content is getting chopped.

In Review ·Reported By 3 ·Updated 6 days ago

SOS Session Recordings not functioning properly

Live Agent , Service Cloud Console

When attempting to record session events for SOS, you will see that this is not working currently.

In Review ·Reported By 3 ·Updated 7 days ago

In Chrome, when opening a record, hover intermittently appears and stays on screen for different record

User Interface , Service Cloud Console

On a navigation tab list view, after clicking to open a record, a hover for another record will intermittently appear and remain on the screen. The hover that appears is generally for a record which is two rows down from the record you clicked on the list. This affects only Chrome and the Service...

In Review ·Reported By 2 ·Updated 7 days ago

1 to 10 of 235 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.