Known Issues · Service Cloud Console
When using an "Update a Record" quick action as a sidebar subtab custom console component users may find that lookup field filters are not respected when the field is included on the action's layout. This is because lookup dialog search filters are not applied as expected in quick action console components...
In Review ·Reported By 7 ·Updated Yesterday
When creating new Omni queues, they will not appear in Omni supervisor until work is assigned to at least one of them. When deleting Omni queues, they will continue to show, possibly forever
In Review ·Reported By 5 ·Updated Today
Classic Console Case Feed email attachments cannot be opened/downloaded after activating Critical Update "Remove Instance Names From URLs for Visualforce, Community Builder, Site.com Studio, and Content Files"
In Review ·Reported By 1 ·Updated Today
If the Queue Position field is exposed on a custom chat window, sometimes customers may see that their queue position is greatly outside the queue length (if any) that is configured for the affected chat button. Transcripts will also display the varying numbers as well in the history.
In Review ·Reported By 2 ·Updated 4 days ago
Some customers may have noticed that their end users are unable to log in to Live Agent via the Service Console, the status would automatically flip back to Offline with out any error. The root cause for this was determine to be , that if Quick Text records exist that are associated with the Live...
Scheduled - Summer '18 ·Reported By 2 ·Updated 4 days ago
When utilizing Live Agent Routing for your chat button and having queueing enabled, when a new chat is taken by an agent the rest of the chats in the widget will display the same "Waiting Time" regardless of being started at different times.
Scheduled - Spring '18 Patch 13.0 ·Reported By 9 ·Updated 5 days ago
With State and Country Picklists Enabled, if a quick action is created with a predefined value specified for a state/country field, and that field is on the quick action layout, then the picklists do not get populated correctly when using the quick action.
In Review ·Reported By 16 ·Updated 6 days ago
Chat Window and Post Chat windows do not contain scrollbars and are not resizable within Firefox result content is getting chopped.
In Review ·Reported By 3 ·Updated 6 days ago
On a navigation tab list view, after clicking to open a record, a hover for another record will intermittently appear and remain on the screen. The hover that appears is generally for a record which is two rows down from the record you clicked on the list. This affects only Chrome and the Service...
In Review ·Reported By 2 ·Updated 7 days ago
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