Salesforce Known Issues

Patient role not available on the "Add a Care Team Member" modal

Service

Users may notice that the Patient role is not available on the "Case Team Role" picklist within the "Add a Care Team Member" modal.

In Review ·Reported By 2 ·Updated 3 days ago

Case auto-response rule email is not attached to email related list of case if email address matches with custom email field.

Service

Case auto-response rule email is not attached to email related list of case. This issue only occurs when following two conditions are met. 1.Standard Email field on Contact record is NULL. 2.Custom Email field on Contact record matches with sender Email.

In Review ·Reported By 0 ·Updated 3 days ago

Error after opening Fields & Relationships page of DigitalSignature object in Lightning

Service

User may get the following error after opening Fields & Relationships page of DigitalSignature object in Lightning This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: -1479868108)

In Review ·Reported By 3 ·Updated 4 days ago

Case Comment Post feed items do not wrap long text and do not make URLs clickable

Chatter , Service , Lightning

In Lightning, compact feed items of type Case Comment Post do not wrap long text and do not make URLs clickable. In Classic they wrap fine and URLs are clickable.

In Review ·Reported By 1 ·Updated 4 days ago

Email Message FeedItem Inline Images show as Broken after My Domain is deployed

Content and Files , Service , Service Cloud Console

Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.

In Review ·Reported By 33 ·Updated 5 days ago

Lightning Experience: "Review the errors on this page" thrown when "Questions from Chatter" field is present on Case Page Layout during Create/Edit

Service , Lightning

When attempting to Edit/Create Case end User will receive "Review the errors on this page" in Lightning Experience when "Questions from Chatter" field is included in the Page Layout

Scheduled - Winter '20 ·Reported By 29 ·Updated 5 days ago

Adding an image to Knowledge Article in Lightning using existing Salesforce Files doesn't set appropriate visibility

Content and Files , Service , Knowledge , Spring 18 , Lightning

This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...

In Review ·Reported By 20 ·Updated 5 days ago

Case created by external user via Snap-In Offline Form does not fire case assignment rules

Service

Case created by external user via Snap-In Offline Form does not fire case assignment rules

In Review ·Reported By 17 ·Updated 5 days ago

"Add at least one internal user in a care coordinator role" error when accessing Care Plan Template subtab in Lightning

Service , Lightning

Users see an "Add at least one internal user in a care coordinator role" when accessing Care Plan Template subtab in Lightning although a Care Coordinator has already been added.

In Review ·Reported By 3 ·Updated 5 days ago

Unexpected Milestone Violation with Simultaneous Completion Date and Unchecking 'Stopped'

Service

Milestone Violation occurs on a 'Stopped' Case Milestone when the 'Stopped' field is unchecked upon Case Closure while simultanously populating CaseMilestone CompletionDate.

In Review ·Reported By 8 ·Updated 6 days ago

1 to 10 of 259 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.