Known Issues · Service
When viewed in Lightning, when there are duplicate email addresses to be populated by the Case Feed Email Publisher, one of those emails will not display in the "From" field. Email addresses are populated from the following: - Email-to-Case - Organization-Wide Email Address - User Record - User...
In Review ·Reported By 32 ·Updated 2 days ago
When changing any SA's status to distpach as a community user, an exception is thrown
In Review ·Reported By 11 ·Updated Yesterday
When an agent declines an omni-routed chat that originated from an Einstein bot, the chat is not pushed to the next available agent.
Scheduled - Spring '19 ·Reported By 5 ·Updated Yesterday
Lightning Case Milestone does not take timezone of organization's Business Hours into consideration and counts down in the UI. The issue will be isolated to the UI tier. On the backend the milestone does not countdown until it needs to.
In Review ·Reported By 6 ·Updated 2 days ago
Custom checkbox is not checked in the newly created case when selected in a Contact Support Form in a Lightning Community when done by the Site Guest User. Checkboxes checked by authenticated users retain their value.
Scheduled - Winter '19 Patch 10.0 ·Reported By 2 ·Updated 2 days ago
When viewing records in the UI, 'None' picklist value is a standard option. However, 'None' is not appearing for picklist fields on snap-in prechat forms.
In Review ·Reported By 2 ·Updated 2 days ago
In Lightning internally or in a Lightning template based community, clicking a Smart Link from one Knowledge article to another results in the browser's URL varying in length (and can be quite long) with additional parameters. This number of parameters contained in the URL are related to the number...
In Review ·Reported By 4 ·Updated 3 days ago
Text fields have a maximum character limit of 255. However, on snap-in prechat forms and offline case forms, that chat visitor is allowed to exceed this limit.
Scheduled - Spring '19 ·Reported By 7 ·Updated 4 days ago
Inconsistent formatting between Time fields and time portion of Date/Time fields.
Fixed - Winter '19 ·Reported By 3 ·Updated 4 days ago
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