Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 62 ·Updated Yesterday

Cannot Create New Records From Custom Object Related List On Person Account in Lightning Experience

Sales and Marketing , Service , Custom Objects

Users cannot create any new records from related lists on person accounts. They get the following error: "Custom Contact: id value of incorrect type: 001100000000000Ooo" This problem occurs when the related custom object has a master-detail/lookup relationship to the Contact object.

Scheduled - Summer '18 ·Reported By 15 ·Updated Yesterday

Cannot save Case created via Email-to-case in Lightning if Case Source field is Editable

Service , User Interface , Lightning

If the "Case Source" field is Editable on the Case Page Layout, in Lightning Experience the end User will receive "Review the following errors" if the Source is populated with an Email Message record.

In Review ·Reported By 9 ·Updated Today

Lightning Experience: Case "Email" Quick Action fails to load when From Address default is an Org-Wide Email Address not accessible

Service , Spring 18 , Lightning

Quick Action "SendEmail" or "Email" on the Case object in Lightning Experience will fail if there is a single Outbound Email where the From Address is an Organization Wide Email Address that the User has no access. This also affects the Reply/Reply All options on Email Message home page. Essentially,...

Scheduled - Spring '18 Patch 13.0 ·Reported By 7 ·Updated Today

New!Community global actions are not available in highlight panel on Work Order object


Community global actions are not available in the highlights panel on Work Order object. Global actions are also not appearing when set in the Feed Publisher (Global Type).

Scheduled - Summer '18 ·Reported By 2 ·Updated Yesterday

Health Cloud Empower Timeline does not display filter labels

Service , Communities , Lightning

The Health Cloud Empower Timeline filter displays an index instead of the filter name.

In Review ·Reported By 2 ·Updated Yesterday

Duplicate Email Addresses Not Showing in Lightning Case Email Publisher

Service , User Interface , Lightning

When viewed in Lightning, when there are duplicate email addresses to be populated by the Case Feed Email Publisher, one of those emails will not display in the "From" field. Email addresses are populated from the following: - Email-to-Case - Organization-Wide Email Address - User Record - User...

In Review ·Reported By 1 ·Updated Yesterday

Inserted Financial Account balances do not rollup to Household on orgs using Person Account model


Inserted Financial Account balances do not rollup to Household on orgs using Person Account model.

Fixed in version Financial Services Cloud 212.7 ·Reported By 5 ·Updated 2 days ago

Work Order cannot be created when the user who created the Work Type is deactivated


Work Order cannot be created if they are associated with Work Types created by inactive users.

In Review ·Reported By 0 ·Updated 2 days ago

Missing or duplicate emails when "Stop Automated Field Updates from Suppressing Email Notifications" is enabled


When an action is performed that would result in an email notification being sent the recipient may receive duplicate email notifications or no email notifications when the "Stop Automated Field Updates from Suppressing Email Notifications" critical update is enabled.

In Review ·Reported By 5 ·Updated 3 days ago

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