Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 73 ·Updated 2 days ago

Cannot save Case created via Email-to-case in Lightning if Case Source field is Editable

Service , User Interface , Lightning

If the "Case Source" field is Editable on the Case Page Layout, in Lightning Experience the end User will receive "Review the following errors" if the Source is populated with an Email Message record.

In Review ·Reported By 35 ·Updated Yesterday

Non-System Admins get an error when viewing community pages with Survey component

Service

Non-System Admins get the following error when viewing community pages with Survey component: An error prevented us from loading the survey. Try again later.

In Review ·Reported By 15 ·Updated Yesterday

Adding an image to Knowledge Article in Lightning using existing Salesforce Files doesn't set appropriate visibility

Content and Files , Service , Knowledge , Spring 18 , Lightning

This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...

In Review ·Reported By 11 ·Updated Yesterday

Macro using 'Apply Email Template' shows "The instruction isn't available." when a custom Email Quick Action API name is "Email"

Service , Service Cloud Console

In Classic, immediately after Saving a newly created Macro comprised of a Select Email Action, the instruction to ‘Apply Email Template’ reverts to ‘The instruction isn't available’. Subsequently attempting to Run the macro results in an error: 'There was an error running the Macro. Take a look...

In Review ·Reported By 9 ·Updated Yesterday

Household roll-up summary does not support Shared Activities

Service

When the "Allow Users to Relate Multiple Contacts to Tasks and Events" setting is enabled under Feature Settings | Sales | Activity Settings you may notice that Client Tasks and Events do not roll-up to Households. This is a current limitation.

In Review ·Reported By 14 ·Updated 2 days ago

New!Case created by external user via Snap-In Offline Form does not fire case assignment rules

Service

Case created by external user via Snap-In Offline Form does not fire case assignment rules

In Review ·Reported By 1 ·Updated Yesterday

Work Order Sharing Detail is not in Sync with Sharing Detail of Service Appointment

Service

When Service Territory of Service Appointment is updated the Sharing detail of Service Appointment is set correctly. However, the Sharing detail on the Work Order reflects the old Service Territory group along with the updated territory group. This means that the Work Order is still shared with public...

In Review ·Reported By 1 ·Updated 3 days ago

Feed-Filters Intermittently Switch from In-line Links to Fixed List

Platform , Service , Service Cloud Console

Organizations that have their Feed Filter Options set to display as a row of in-line links may find that that row of links intermittently reverts to a fixed, drop-down list when a filter is selected while a page is still in the process of loading / rendering.

In Review ·Reported By 3 ·Updated 4 days ago

Email Message FeedItem Inline Images show as Broken after My Domain is deployed

Content and Files , Service , Service Cloud Console

Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.

In Review ·Reported By 12 ·Updated 5 days ago

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