Duplicate Email Addresses Not Showing in Lightning Case Email Publisher

Service , User Interface , Lightning

When viewed in Lightning, when there are duplicate email addresses to be populated by the Case Feed Email Publisher, one of those emails will not display in the "From" field. Email addresses are populated from the following: - Email-to-Case - Organization-Wide Email Address - User Record - User...

In Review ·Reported By 32 ·Updated 2 days ago

Auto follow - Can't dispatch a SA as a community user

Service

When changing any SA's status to distpach as a community user, an exception is thrown

In Review ·Reported By 11 ·Updated Yesterday

Einstein bot is not rerouting a transferred chat to the next available agent

Service

When an agent declines an omni-routed chat that originated from an Einstein bot, the chat is not pushed to the next available agent.

Scheduled - Spring '19 ·Reported By 5 ·Updated Yesterday

Lightning Case Milestone does not take timezone of organization's Business Hours into consideration

Service , Lightning

Lightning Case Milestone does not take timezone of organization's Business Hours into consideration and counts down in the UI. The issue will be isolated to the UI tier. On the backend the milestone does not countdown until it needs to.

In Review ·Reported By 6 ·Updated 2 days ago

Site Guest Users in Communities are not able to use the checkbox field type when using the Contact Support Form component

Service , Communities

Custom checkbox is not checked in the newly created case when selected in a Contact Support Form in a Lightning Community when done by the Site Guest User. Checkboxes checked by authenticated users retain their value.

Scheduled - Winter '19 Patch 10.0 ·Reported By 2 ·Updated 2 days ago

Standard ‘None’ value is missing from picklist fields on snap-in prechat forms.

Service

When viewing records in the UI, 'None' picklist value is a standard option. However, 'None' is not appearing for picklist fields on snap-in prechat forms.

In Review ·Reported By 2 ·Updated 2 days ago

Lightning Knowledge Article Smart Link's URL length varies with added parameters

Service , Knowledge , Metadata , Communities , Lightning

In Lightning internally or in a Lightning template based community, clicking a Smart Link from one Knowledge article to another results in the browser's URL varying in length (and can be quite long) with additional parameters. This number of parameters contained in the URL are related to the number...

In Review ·Reported By 4 ·Updated 3 days ago

Text fields (255) on snap-in prechat form allow chat visitors to exceed character limit.

Service

Text fields have a maximum character limit of 255. However, on snap-in prechat forms and offline case forms, that chat visitor is allowed to exceed this limit.

Scheduled - Spring '19 ·Reported By 7 ·Updated 4 days ago

Surveys missing font colors

Service

Users may notice that colors they've added to their font are missing when the Survey is previewed or when navigating to an active version of the Survey.

Fixed - Winter '19 ·Reported By 5 ·Updated 4 days ago

Inconsistent formatting between Time fields and time portion of Date/Time fields

Sales and Marketing , Service

Inconsistent formatting between Time fields and time portion of Date/Time fields.

Fixed - Winter '19 ·Reported By 3 ·Updated 4 days ago

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