User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce

API , Platform , Sales and Marketing , Service , Custom Objects , Sandbox , Communities , Pardot

For the latest information on this issue, please read our root cause update: What’s the issue? On May 17, 2019, Salesforce blocked access to certain instances after an incident involving broader permissions being applied to users...

In Review ·Reported By 1451 ·Updated Yesterday

Cannot save Case created via Email-to-case in Lightning if Case Source field is Editable

Service , User Interface , Lightning

If the "Case Source" field is Editable on the Case Page Layout, in Lightning Experience the end User will receive "Review the following errors" if the Source is populated with an Email Message record.

In Review ·Reported By 56 ·Updated Yesterday

Email Message FeedItem Inline Images show as Broken after My Domain is deployed

Content and Files , Service , Service Cloud Console

Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.

In Review ·Reported By 35 ·Updated 2 days ago

Read-only profile with Send Email perm gets permission error, but email still sent

Service , Service Cloud Console

When a user has a read-only profile with "Send Email" Permission opens up a case and sends an email via the case feed, the system shows an error prompt "You don't have permission to do this.", but still sends the email.

In Review ·Reported By 12 ·Updated Yesterday

Omni-channel becomes unresponsive when agent quickly accepts or declines 5+ work items

Service , Omni-Channel

If an agent accepts or declines 5 or more work items in Omni-channel very quickly (for instance via auto-accept), the Omni client becomes unresponsive, not allowing the agent to change presence status and not releasing capacity when work tabs are closed.

In Review ·Reported By 9 ·Updated Yesterday

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 133 ·Updated 5 days ago

“Insufficient Privileges” or "Data Not Available" Exception when viewing Detail Record Pages in Case Feed for System Administrator Users

Chatter , Service

In Full Copy Sandbox's, Account/Case Detail Pages may fail to load with “Insufficient Privileges” or "Data Not Found" exception for System Administrator Users. Error message can read: Data Not Available You do not have Edit access to one of the two records you are trying to merge. Please contact...

In Review ·Reported By 4 ·Updated Yesterday

Popped-out Open CTI incorrectly closes other modals within Lightning when SceenPop is invoked

Service , Service Cloud Console , Lightning

If you have an open modal in Lightning Experience and ScreenPop is invoked from a popped-out OpenCTI utility, the open modal is lost along with all entered data.

Scheduled - Winter '20 ·Reported By 11 ·Updated 2 days ago

Special characters are not rendering in Web Snap-ins


When using client side module loader (require.js ) to load javascript files along with Web Snap-Ins, special characters are escaped.

In Review ·Reported By 4 ·Updated Yesterday

Attempt to de-reference a null object error when manually scheduling Multi-Day Service Appointments


Users may get an 'Attempt to de-reference a null object' error when manually scheduling Multi-Day Service Appointments.

In Review ·Reported By 3 ·Updated Yesterday

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