Salesforce Known Issues

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 146 ·Updated 4 days ago

Missing or duplicate emails when "Stop Automated Field Updates from Suppressing Email Notifications" is enabled


When an action is performed that would result in an email notification being sent the recipient may receive duplicate email notifications or no email notifications when the "Stop Automated Field Updates from Suppressing Email Notifications" critical update is enabled.

In Review ·Reported By 59 ·Updated Yesterday

Case created by external user via Snap-In Offline Form does not fire case assignment rules


Case created by external user via Snap-In Offline Form does not fire case assignment rules

In Review ·Reported By 48 ·Updated Yesterday

Case Comment Post feed items do not wrap long text and do not make URLs clickable

Chatter , Service , Lightning

In Lightning, compact feed items of type Case Comment Post do not wrap long text and do not make URLs clickable. In Classic they wrap fine and URLs are clickable.

In Review ·Reported By 16 ·Updated Yesterday

Feature Request: Add ability to select existing Salesforce Files for images in Lightning Knowledge articles

Content and Files , Service , Knowledge , Spring 18 , Lightning

This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator Reference: W-4428041 With Spring '18 the KI above...

In Review ·Reported By 35 ·Updated 3 days ago

Unhandled Fault Error May Occur When Attempting to Refresh or Submit a Survey & Survey Failure Email Contains Internal Server Error

Service , Lightning , Surveys

When survey is opened in separate browser or page refresh is required to load survey, an User will recieve the following error when attempting to submit survey. Error: "<b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact...

In Review ·Reported By 6 ·Updated Today

BusinessHours is not calculated properly when Daylight Savings Time begins (it is reduced by 1 hour)

Apex , API , Service

The difference in business hours returned as a result of BusinessHours.diff() for every Monday is equivalent to 7 hours instead of 8 once Day Light Saving Starts.

Release In Progress - Spring '20 ·Reported By 4 ·Updated 4 days ago

Standard ‘Milestones’ Lightning Component Fails to Auto-refresh on Cases when Milestone are Updated via Automation

Service , Lightning

[Lightning] Case Milestone component doesn't auto-refresh when milestone details updated through automation, such as triggers, process builder, workflows, etc. Note: This behavior may also be seen in conjunction with implementing the 'Auto-Complete Case Milestones' exercise in our Admin Guide to Entitlement...

In Review ·Reported By 35 ·Updated 5 days ago

Lightning console - When Agent Sneak Peek is enabled, and an agent is in the middle of typing a response and the visitor ends a chat, an error appears

Service , Live Agent , Lightning , Omni-Channel

If an agent using Lightning Console is in the middle of typing a message and the visitor ends the chat, if Agent Sneak Peek is enabled, a lightning error message will appear with this content: Uncaught Action failed: runtime_service_liveagent:chatApi$controller$handleAgentSneakPeek [Cannot read property...

Release In Progress - Spring '20 ·Reported By 32 ·Updated 5 days ago

Agents are unable to use messaging Start Conversation button


Agents are unable to Start Conversation. This is affecting agents without View Setup and Configuration permissions.

In Review ·Reported By 5 ·Updated 5 days ago

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