Salesforce Known Issues

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 151 ·Updated Today

Duplicate Email Addresses Not Showing in Lightning Case Email Publisher

Service , User Interface , Lightning

When viewed in Lightning, when there are duplicate email addresses to be populated by the Case Feed Email Publisher, one of those emails will not display in the "From" field. Email addresses are populated from the following: - Email-to-Case - Organization-Wide Email Address - User Record - User...

In Review ·Reported By 45 ·Updated Yesterday

Case created by external user via Snap-In Offline Form does not fire case assignment rules

Service

Case created by external user via Snap-In Offline Form does not fire case assignment rules

In Review ·Reported By 57 ·Updated 3 days ago

Field Updates by Flow or Process are not triggering Case Escalation Rules

Service , Workflow , Flow , Process Builder

Case escalation rules are not being properly reevaluated after process/flow invoked field updates. Per Order of Execution doc (https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm) escalation rules are to evaluate after Workflow and Process...

In Review ·Reported By 43 ·Updated 3 days ago

Error message 'We can’t execute the API because the parent record isn’t selected' while clicking on Reply/Reply All/Forward under Case Feed.

Activities , Platform , Service , Email Clients , Service Cloud Console

In the console app,The error message 'We can’t execute the API because the parent record isn’t selected' is observed on clicking on Reply/Reply All/Forward under Case Feed.

In Review ·Reported By 4 ·Updated Today

New!Error is thrown when looking up email addresses from Email Action To field and selecting Account Contacts

Service , Platform Encryption , Lightning

Error is thrown in Lightning when looking up email addresses from Email Action 'To' field and selecting Account Contacts when Platform Encryption is enabled on Email field in contacts.

In Review ·Reported By 0 ·Updated Today

Case Comment Post feed items do not wrap long text and do not make URLs clickable

Chatter , Service , Lightning

In Lightning, compact feed items of type Case Comment Post do not wrap long text and do not make URLs clickable. In Classic they wrap fine and URLs are clickable.

In Review ·Reported By 19 ·Updated 3 days ago

Agents are unable to use messaging Start Conversation button

Service

Agents are unable to Start Conversation. This is affecting agents without View Setup and Configuration permissions.

Scheduled - Summer '20 ·Reported By 7 ·Updated 3 days ago

Sometimes search results are not loaded when invoking a subtab with workspaceAPI.openSubtab

Apex , Service

Search results are not loaded when invoking a subtab with workspaceAPI.openSubtab if the subtab has a delay before it receives focus. Subtab with search URL displays a blank page instead of top results component if subtab focus is delayed.

Scheduled - Summer '20 ·Reported By 4 ·Updated 3 days ago

Prompt caching can prevent new prompts from displaying until you refresh the browser tab

Service , Winter 20 , Spring 20

When setting prompts on tabs or record pages, some users might need to duplicate the page or refresh it for the prompt to appear. In fact, prompt caching can prevent new prompts from displaying until you refresh the browser tab.

In Review ·Reported By 1 ·Updated 3 days ago

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