Salesforce Known Issues

Lightning Knowledge Migration tool stuck after clicking 'Next' on activation step

Service , Knowledge , User Interface , Lightning , Spring 19

Unable to continue Lightning Knowledge Migration process after it stalled when choosing 'Next' as mentioned in step 10: The migration tool may get stuck or stall on the 'Migration' stage with the over all status showing...

Fixed - Spring '19 Patch 8.8 ·Reported By 1 ·Updated Today

Custom Feed Filter displays all feed items when a record is edited.


Custom Feed Filter displays all feed items when a record is edited.

In Review ·Reported By 28 ·Updated 3 days ago

Contact relationship is not set when sending Case email using Lightning Case email action.

Activities , Service , Lightning

If you send an email from a Case using the Lightning email action it will be related to the Case but, it will not be related to the Case Contact. In Classic this works as expected with the email being related if the Case Contact is in the To or CC field.

Scheduled - Summer '19 ·Reported By 9 ·Updated 3 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 106 ·Updated 5 days ago

Internal server error with ID 1552582275 when accessing Health Cloud pages


Users may see the following error when accessing Health Cloud pages: An internal server error has occurred Error ID: 1547732338-151573 (1552582275)

Fixed ·Reported By 4 ·Updated 3 days ago

Missing or duplicate emails when "Stop Automated Field Updates from Suppressing Email Notifications" is enabled


When an action is performed that would result in an email notification being sent the recipient may receive duplicate email notifications or no email notifications when the "Stop Automated Field Updates from Suppressing Email Notifications" critical update is enabled.

In Review ·Reported By 26 ·Updated 4 days ago

Font Colors Defined in Survey Builder Lost on Preview and Activation

Service , Lightning

When creating a New Survey – or when creating a new Version of a Survey - changes to Font Colors are displayed as expected in Builder but are lost during Preview or Activation. The changes are retained in ‘Title’ fields but are lost elsewhere.

Scheduled - Summer '19 ·Reported By 6 ·Updated 4 days ago

Snap in chat code fails validation when using

Service , Live Agent , Service Cloud Console , Omni-Channel

When we enable snaps-ins in an org and add the snap-ins to a lightning community and then validate the HTML after parsing the Js in the we see errors.

In Review ·Reported By 0 ·Updated 4 days ago

Email Message FeedItem Inline Images show as Broken after My Domain is deployed

Content and Files , Service , Service Cloud Console

Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.

In Review ·Reported By 26 ·Updated 5 days ago

Change Owner notification is being triggered via workflow or update in an action in Lightning when “Notify Case Owner of New Case Comments” is checked

Service , Workflow , Lightning

Cases created in lightning experience will generate an email notification to the new case owner when the ownership is changed via a workflow rule and the “Notify Case Owner of New Case Comments” is select in Support Settings. This is regardless if the option to notify assignee is selected in the workflow...

In Review ·Reported By 1 ·Updated 5 days ago

1 to 10 of 268 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.