Known Issues · Service
Users may notice that the Patient role is not available on the "Case Team Role" picklist within the "Add a Care Team Member" modal.
In Review ·Reported By 2 ·Updated 3 days ago
Case auto-response rule email is not attached to email related list of case. This issue only occurs when following two conditions are met. 1.Standard Email field on Contact record is NULL. 2.Custom Email field on Contact record matches with sender Email.
In Review ·Reported By 0 ·Updated 3 days ago
User may get the following error after opening Fields & Relationships page of DigitalSignature object in Lightning This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: -1479868108)
In Review ·Reported By 3 ·Updated 4 days ago
In Lightning, compact feed items of type Case Comment Post do not wrap long text and do not make URLs clickable. In Classic they wrap fine and URLs are clickable.
In Review ·Reported By 1 ·Updated 4 days ago
Preview image no longer loads in email feed items in Service Console as well as images are broken when attempting to load the images separately. This occurs post deployment of the My Domain.
In Review ·Reported By 33 ·Updated 5 days ago
When attempting to Edit/Create Case end User will receive "Review the errors on this page" in Lightning Experience when "Questions from Chatter" field is included in the Page Layout
Scheduled - Winter '20 ·Reported By 29 ·Updated 5 days ago
This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...
In Review ·Reported By 20 ·Updated 5 days ago
Case created by external user via Snap-In Offline Form does not fire case assignment rules
In Review ·Reported By 17 ·Updated 5 days ago
Users see an "Add at least one internal user in a care coordinator role" when accessing Care Plan Template subtab in Lightning although a Care Coordinator has already been added.
In Review ·Reported By 3 ·Updated 5 days ago
Milestone Violation occurs on a 'Stopped' Case Milestone when the 'Stopped' field is unchecked upon Case Closure while simultanously populating CaseMilestone CompletionDate.
In Review ·Reported By 8 ·Updated 6 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.