User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce

API , Platform , Sales and Marketing , Service , Custom Objects , Sandbox , Communities , Pardot

For the latest information on this issue, please read our root cause update: What’s the issue? On May 17, 2019, Salesforce blocked access to certain instances after an incident involving broader permissions being applied to users...

In Review ·Reported By 1449 ·Updated 2 days ago

Cannot save Case created via Email-to-case in Lightning if Case Source field is Editable

Service , User Interface , Lightning

If the "Case Source" field is Editable on the Case Page Layout, in Lightning Experience the end User will receive "Review the following errors" if the Source is populated with an Email Message record.

In Review ·Reported By 50 ·Updated 2 days ago

Macro using 'Apply Email Template' shows "The instruction isn't available." when a custom Email Quick Action API name is "Email"

Service , Service Cloud Console

In Classic, immediately after Saving a newly created Macro comprised of a Select Email Action, the instruction to ‘Apply Email Template’ reverts to ‘The instruction isn't available’. Subsequently attempting to Run the macro results in an error: 'There was an error running the Macro. Take a look...

In Review ·Reported By 20 ·Updated Yesterday

Facebook Inbox Message Image Attachments not appearing on the Case Feed

Service , Service Cloud Console , Marketing Cloud Social Studio

For production Salesforce Instances which have been upgraded to the Core Summer '19 (220) version and are using "Classic" user interface, they will notice that new image attachments on Facebook inbox messages are not showing up on the Social Customer Service Case Feed.

Fixed - Summer '19 Patch 10.3 ·Reported By 4 ·Updated Today

Change Owner notification is being triggered via workflow or update in an action in Lightning when “Notify Case Owner of New Case Comments” is checked

Service , Workflow , Lightning

Cases created in lightning experience will generate an email notification to the new case owner when the ownership is changed via a workflow rule and the “Notify Case Owner of New Case Comments” is select in Support Settings. This is regardless if the option to notify assignee is selected in the workflow...

In Review ·Reported By 6 ·Updated 3 days ago

Napili template Contact Support page's Create Case Form is not returning relevant articles with "Use Case Text to Suggest Articles" enabled

Search , Service , Knowledge , User Interface , Communities

Napili templates in communities include a "Contact Support" page. This page contains a "Create Case" Lightning Component which allows users to input case details from within the community. If the component properties "Use Case Text to Suggest Articles" preference is selected it uses the text users...

In Review ·Reported By 45 ·Updated 6 days ago

Popped-out Open CTI incorrectly closes other modals within Lightning when SceenPop is invoked

Service , Service Cloud Console , Lightning

If you have an open modal in Lightning Experience and ScreenPop is invoked from a popped-out OpenCTI utility, the open modal is lost along with all entered data.

In Review ·Reported By 10 ·Updated 6 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 121 ·Updated 7 days ago

Lightning Console app doesn't redirect to new Work Order Line Item after creation

Service , Service Cloud Console , Lightning , Summer 19

When a user creates a new Work Order Line Item in a Lightning Console app, they aren't redirected to the new record after saving. It creates the new record, but the app stays on the create new record page.

In Review ·Reported By 2 ·Updated 7 days ago

Case Feed Filter Displays Unexpected Feed Items ('All Updates') When a Record is Edited.


When a Case record gets updated / edited, the feed refreshes and "All Updates" may be initially displayed in the first selected feed filter. This can affect both standard and custom feed filters.

Fixed - Summer '19 Patch 1.0 ·Reported By 41 ·Updated 12 days ago

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