Salesforce Known Issues

Filtered Lookups May Not Function in Lightning Due to Search Crowding

Search , Lightning

Customers may find that certain Admin-created 'Related Lookup Filters' that work without issue in Salesforce Classic, fail to return search results in Lightning Experience. This issue typically affects organizations impacted by 'Search Crowding' wherein users search using a term that matches a large...

In Review ·Reported By 317 ·Updated 3 days ago

Spring '20 - Standard Users are unable to search for queues when attempting to change record owner

Search , Spring 20

Some customers may have observed that post upgrade to Spring '20, non-admin users are unable to search for ‘queues’ when attempting to change record ownership. When end-user attempts to search for a Queue they have access to and they are a part of, they see the following error “No results for "account"...

Fixed - Spring '20 Patch 6.0 ·Reported By 142 ·Updated 2 days ago

Spring '20 Regression - Various search related issues observed with Product Lookup

Search , Spring 20

Some customers may have observed search-related issues with Product Lookups post upgrade to Spring '20, the below are a few that we've observed: 1. pre-defined Filters are not respected Pre-defined Filters are not respected when 'Product' is used as a Lookup Field, customers may see the following...

Fixed - Spring '20 Patch 6.0 ·Reported By 21 ·Updated 2 days ago

Input cleared from Lightning lookup fields when less than 3 characters are entered

Search , Lightning

Not able to enter < 3 characters in Encrypted lookup field used with lightning:inputField where the lookup is Account. Any value of fewer than 3 characters is cleared.

In Review ·Reported By 12 ·Updated 3 days ago

SOQL query returns "ORA-01722: invalid number" error

Apex , API , Search

If there is any Custom Formula Field used with the formula as VALUE(Phone)>0 || VALUE(Name)>0 and if Phone field is empty for any record then running SOQL query as "Select Field1__c,Name from Account" will give ORA-01722: invalid number error

Release In Progress - Spring '20 ·Reported By 5 ·Updated 3 days ago

Archived records display in global search

Search , Lightning

Products that are archived still display when searching in global search

In Review ·Reported By 0 ·Updated 3 days ago

Filtered Lookup field on edit record does not return results in Lighting

Analytics , Search , User Interface , Lightning

Inline editing or editing from the detail page of a filtered Lookup field will not show any results if there is a controlling field that is hidden or not on the record page layout. Note: This Known issue has been re-opened and its scope has been expanded to include filtered lookups for both standard...

In Review ·Reported By 85 ·Updated 5 days ago

In Global search results when hovering over returned Knowledge Articles the preview window moves around

Search , Knowledge

Sometimes when hovering over returned results for Knowledge Articles from a Global Search, the preview window that comes up can move around. This can make it so that if you do not move the mouse you can be stuck in an infinite loop of the preview window and the link showing on screen.

Scheduled - Summer '20 ·Reported By 10 ·Updated 4 days ago

Global search results grayed out and inactive when 'Top Insights' added to search layout

Search , Summer 17 , Lightning

Some customers may have observed that opportunity search results are grayed out if 'Top Insights' is added to the search layout. (i.e. when Einstein Sales Cloud is activated and Opportunity Insights have been enabled) The same issue does not occur when searching for opportunity records via Salesforce...

No Fix ·Reported By 1 ·Updated 4 days ago

Global Search doesn't return result when Read privilege is granted to a user by a session-based permission set


When Object Read privilege is granted by a session-based permission set, global search doesn't return rows although there are matched rows.

In Review ·Reported By 2 ·Updated 5 days ago

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