Known Issues · Salesforce Billing

Non Admin Users Unable to Access Credit Center. Internal Server Error Appears.

Salesforce Billing

When a non admin user clicks on Credit Center, an internal server error appears: An internal server error has occurred Error ID: 501516601-18458 (-293734425) Another symptom of the issue can appear without an error but as a blank page when accessing any SF Billing Visualforce page. The root cause...

In Review ·Reported By 13 ·Updated 3 days ago

Invoice Scheduler Error 'SObject row was retrieved via SOQL without querying the requested field: blng__InvoiceLine__c.blng__BillingTransaction'

Salesforce Billing

A corresponding Error Log is seen in the Invoice Run when using Invoice Scheduler 'SObject row was retrieved via SOQL without querying the requested field: blng__InvoiceLine__c.blng__BillingTransaction'

In Review ·Reported By 11 ·Updated 5 days ago

Invoice Grouping does not work for amendment Orders

Salesforce Billing

Invoice Grouping on the Order Product does not work correctly when one of the orders to be grouped is an amendment order.

In Review ·Reported By 10 ·Updated 11 days ago

Usage summaries for products with consumption schedules are not cancelled after amending

Salesforce Billing

For Usage Based Pricing Products, when you amend to cancel, all usage summaries on the original OP should be cancelled. This happens for Products configured for Usage the old way (Charge Type = Usage). It does not happen for OP with Consumption Schedules.

In Review ·Reported By 2 ·Updated 13 days ago

Using Before Trigger to populate Legal Entity on Order Product does not update the correct Billing Treatment or Tax Treatment

Salesforce Billing

If you use Legal Entities in your Billing Org, using a before trigger on the Order object to insert the Legal Entity (LE) does not result in the correct Billing Treatment and Tax Treatment being inserted in the Order Product. These fields either remain null if there is no Treatment with a null LE or...

In Review ·Reported By 1 ·Updated 13 days ago

'Request Running Too Long' Error during BatchUpdateOrderProductStatus Billing Post Install

Salesforce Billing

After upgrading the Salesforce Billing Package and running Post Install, an error is presented First error: [REQUEST_RUNNING_TOO_LONG] Your request was running for too long, and has been stopped. The error is observed for organizations that have huge order item records.

In Review ·Reported By 2 ·Updated 17 days ago

Apex CPU Timeout when Creating Usage Records Against a Usage Summary that has Existing Usage Records

Salesforce Billing

When creating Usage records against a Usage Summary with existing records, a timeout is observed. The timeout occurs typically when a Usage Summary has approximately 1800+ usage records associated to it.

No Fix ·Reported By 1 ·Updated 21 days ago

UBP with Price Schedules - Negative Usage quantities for Order Products with Price Schedule of Type Tiered flips sign on Unit Price to negative

Salesforce Billing

This affects Usage Products using the legacy method for creating usage based pricing (Price Schedules, no Consumption Schedules). Products that use a Slab discount schedule will result in a Tiered Price Schedule. When entering a negative quantity of usage, the Unit Price will flip from a positive number...

In Review ·Reported By 2 ·Updated 2019-10-18

CreateOrderLightning Action throws error: Apex methods that are to be cached must be marked as @AuraEnabled(cacheable=true)

Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

In Lightning Experience (LEX), CreateOrderLightning button on Opportunity and Quote objects throws an error instead of creating an Order.

Fixed in version Salesforce CPQ 222.5 ·Reported By 5 ·Updated 2019-10-16

Debit Note Allocation Visualforce page allows allocations for more than the total amount of the DN line

Salesforce Billing

Salesforce Billing lacks a validation on the Debit Note (DN) Allocation Visualforce page to prevent allocations for 0.00 and for more than the total amount of the DN line.

In Review ·Reported By 4 ·Updated 2019-10-16

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