Salesforce Known Issues

Known Issues · Salesforce Billing

Subscribed Quote Line is not updated after its corresponding PoT Quote Line is updated

Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

Subscribed Quote Line (SBQQ__SubscribedQuoteLine__c) are created when ordering Percent of Total products that is covered by another product. These junction object holds price information. When the order product for PoT is removed using the Edit Order Product page and the associated quote line is updated,...

In Review ·Reported By 2 ·Updated 3 days ago

Account Balance Snapshot shows wrong currency when Balance Snapshot Run is in non-default org currency

Salesforce Billing

For multicurrency orgs with more than one currency in use. Balance Snapshot Scheduler can only be run in one currency. When this currency is not the org default, the Balance Snapshot Run creates Account Balance Snapshot records in the default org currency. The totals in each Aging Bucket field are correct,...

In Review ·Reported By 7 ·Updated 6 days ago

Using Before Trigger to populate Legal Entity on Order Product does not update the correct Billing Treatment or Tax Treatment

Salesforce Billing

If you use Legal Entities in your Billing Org, using a before trigger on the Order object to insert the Legal Entity (LE) does not result in the correct Billing Treatment and Tax Treatment being inserted in the Order Product. These fields either remain null if there is no Treatment with a null LE or...

In Review ·Reported By 2 ·Updated 6 days ago

Cancellation Order for Arrears Product billed once can not be activated due to error " Enter an override date that's after the next billing date"

Salesforce Billing

Activating an amendment order that cancels an order throws an error under the following circumstances: -Product is charge type Arrears -Billing Rule is Amendment Bill Cycle Date Alignment: Align to original Order Product -Order is cancelled within the first billing cycle

In Review ·Reported By 1 ·Updated 6 days ago

When a Percent of Total (PoT) product is added to a Quote and an Order created then the Billing GL Treatment is not populated for the non-PoT products

Salesforce Billing

Upon creating an order, only the PoT product has the Billing GL Treatment field populated when there is a PoT product and other, non-PoT products on the Quote.

In Review ·Reported By 0 ·Updated 6 days ago

Non Admin Users Unable to Access Credit Center. Internal Server Error Appears.

Salesforce Billing

When a non admin user clicks on Credit Center, an internal server error appears: An internal server error has occurred Error ID: 501516601-18458 (-293734425) Another symptom of the issue can appear without an error but as a blank page when accessing any SF Billing Visualforce page. The root cause...

Fixed in version Salesforce Billing 224 ·Reported By 13 ·Updated 11 days ago

Debit Note Allocation Visualforce page allows allocations for more than the total amount of the DN line

Salesforce Billing

Salesforce Billing lacks a validation on the Debit Note (DN) Allocation Visualforce page to prevent allocations for 0.00 and for more than the total amount of the DN line.

Fixed in version Salesforce Billing 224 ·Reported By 4 ·Updated 11 days ago

Uploaded Usages Roll Up to Incorrect Usage Summary

Salesforce Billing

The values from fields such as Prerated Quantity and Prerated Amount (to name a few) roll up to the incorrect Usage Summary. The problem happens with the following: 1. Usages are uploaded in a single file 2. The upload file contains usage records with the same Matching Id 3. The Usages have different...

Fixed in version Salesforce Billing 224 ·Reported By 2 ·Updated 11 days ago

UBP with Price Schedules - Negative Usage quantities for Order Products with Price Schedule of Type Tiered flips sign on Unit Price to negative

Salesforce Billing

This affects Usage Products using the legacy method for creating usage based pricing (Price Schedules, no Consumption Schedules). Products that use a Slab discount schedule will result in a Tiered Price Schedule. When entering a negative quantity of usage, the Unit Price will flip from a positive number...

Fixed in version Salesforce Billing 224 ·Reported By 2 ·Updated 11 days ago

'Request Running Too Long' Error during BatchUpdateOrderProductStatus Billing Post Install

Salesforce Billing

After upgrading the Salesforce Billing Package and running Post Install, an error is presented First error: [REQUEST_RUNNING_TOO_LONG] Your request was running for too long, and has been stopped. The error is observed for organizations that have huge order item records.

Fixed in version Salesforce Billing 224 ·Reported By 2 ·Updated 11 days ago

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