Known Issues · Salesforce Billing

Bill To Contact and Payment Method fields not automatically populated on Invoice

Salesforce Billing

The "Bill To Contact" and "Payment Methods" are not populated on an Invoice upon creation.

In Review ·Reported By 1 ·Updated 3 days ago

After Usage Floor Quantity is added, it can not be changed or deleted, even when Order Product is in Draft Status

Salesforce Billing

One you put a value in the Usage Floor Quantity field on the Order Product (OP) you can not delete it or change it due to a validation. This happens for unactivated orders.

In Review ·Reported By 12 ·Updated 14 days ago

Invoicing problems when End Date is null or the same as Start Date on Order Product

Salesforce Billing

1. On Order Product (OP), when End Date = Start Date the first invoice is correct. After posting that invoice, another invoice line can be generated for 0.00. This will continue to happen every time that OP meets the criteria to be invoiced. 2 When the OP has no End Date, it will never generate an...

Fixed in version Salesforce Billing 216.8 ·Reported By 1 ·Updated 19 days ago

Credit button on invoices should also create a committed transactions to Avalara

Salesforce Billing

The Credit button on the Invoice layout creates a posted Credit Note in Salesforce, but does not create a committed transaction in Avalara to offset the committed invoice document. A credit note needs to create an offsetting tax amount in Avalara. It should work like invoices: draft = uncommitted, posted...

In Review ·Reported By 10 ·Updated 2018-10-17

Entering first usage with less than 1.0 quantity in any Usage Summary period on an Order Product throws error

Salesforce Billing

Entering a usage with quantity of >0 and <1.0 will throw an error if it is the first usage in a specific usage summary. If the user first enters a usage >= 1.0, and then enters one that is < 1.0 it works fine.

Fixed in version Salesforce Billing 212.13.8 ·Reported By 6 ·Updated 2018-10-17

Cannot activate Order with Order Products priced at 0.00 if Bill Through Override or Override Next Billing Date are specified

Salesforce Billing

When an Order is created with one or more Order Products (OP) that have a price of 0.00, and that OP has either the Override Next Billing Date and/or Bill Through Date Override fields populated, the Order cannot be activated.

Fixed in version Salesforce Billing 214.6.1 ·Reported By 5 ·Updated 2018-10-17

Entering or Uploading Pre-Rated Usage records fails without Usage Summary or Order Product fields

Salesforce Billing

When attempting to load pre-rated usage (manually or via data loader), an extra value (either Usage Summary lookup, or Order product Look up) is required that is not required when loading usage.

Fixed in version Salesforce Billing 214.5 ·Reported By 1 ·Updated 2018-10-17

Mismatch in Standard Tax amounts on Order and Invoice due to lack of consistent rounding on line items

Salesforce Billing

When using the Standard Tax integration, Tax amount is calculated to 3 decimal places on the OP. It is calculated to 2 or 3 decimal places on Invoice Lines depending on type of product. This can result in a mismatch in the total tax rollup on the Order vs. Invoice.

Fixed in version Salesforce Billing 212.13.9 ·Reported By 1 ·Updated 2018-10-17

Invoice Plan tab is missing

Salesforce Billing

Salesforce Billing 212 introduces Dynamic Invoice Plans https://help.salesforce.com/articleView?id=blng_dynamic_invoicing.htm&type=5 There is no tab provided by the managed package to set this up

Fixed in version Salesforce Billing 216 ·Reported By 1 ·Updated 2018-10-17

Invoice Run fails with Attempt to de-reference a null object error

Salesforce Billing

Upgrades to Billing 212.13.8 result in an Attempt to de-reference a null object error on invoices for existing orders when running an invoice scheduler. New Orders work as expected Usage Orders work as expected Existing Orders for non-usage products will throw errors

Fixed in version Salesforce Billing 212.13.10 ·Reported By 0 ·Updated 2018-10-17

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