Salesforce Known Issues

Known Issues · Salesforce Billing

Next Billing Date is null when ordering One-Time Products with no subscription term or end date.

Salesforce Billing

When creating an order for a one-time product, there should be no need for a subscription term or end date. If you create a quote for just one time products, or one time products and evergreen subscriptions (neither of which require a term or end date) the one time product will not populate Next Billing...

In Review ·Reported By 9 ·Updated Yesterday

Validation on Invoice does not prevent creation of Credit Note Allocation record. Allows multiple unallocation records to be created

Salesforce Billing

Adding a validation on the Invoice object to prevent unallocation of Credit Note and Debit Note does not prevent the creation of the new allocation records of type unallocate. It prevents the setting of the "Unallocated?" checkbox on the Allocation record that the Unallocation relates to. In addition,...

Fixed in version Billing 218.7 ·Reported By 3 ·Updated Yesterday

Cancelling renewal contract for product with LIFO cancellation rule does not generate credit or negative invoice, cancelled sub line on wrong contract

Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

Using a product with the LIFO cancellation rule, a contract, invoiced, renewed and then cancelled before the end of the initial contract end date, does not generate a credit or negative invoice line for the original order and, therefore, the invoice. Also the cancelled subscription is on the initial...

Fixed in version Billing 218.7 ·Reported By 1 ·Updated Yesterday

Can not generate Cancellation Service Contract line item for zero dollar Order

Salesforce Billing

Amending a service contract to cancel it after invoicing will generate the order. But you can't contract the order to generate the offsetting Service Contract Line Item. Error thrown: Error:Apex trigger SBQQ.OrderTrigger caused an unexpected exception, contact your administrator: SBQQ.OrderTrigger:...

In Review ·Reported By 27 ·Updated 3 days ago

Invoices are fully paid, but the Payment Status field displays Partially Paid.

Salesforce Billing

Invoices that are fully paid will sometimes show the Payment Status field = 'Partially Paid'.

In Review ·Reported By 11 ·Updated 6 days ago

Exception while trying to click "Contracted" checkbox on the Amended Order created from Renewal

Salesforce Billing

Exception will be thrown when trying to click "Contracted" checkbox on the Amended Order created from Renewal

Fixed in version Billing 218.6 ·Reported By 0 ·Updated 16 days ago

Payment Allocations - with multiple lines to allocate against a Payment the Amounts are not correct on all lines

Salesforce Billing

Payment Allocations do not allocate successfully to Invoice Lines when over 200 Invoice Lines exist related to one Invoice record.

In Review ·Reported By 0 ·Updated 23 days ago

Pending Billing Amount (without tax) is incorrect for Amendments when Billing Day of Month changes

Salesforce Billing

On amendments that eventually cancel an order product, there appears to be a remainder in the Pending Billing Amount (without tax) field on the first amendment order. This appears to depend on Billing Day of Month (BDOM) changing over the amendments. BDOM changes when package setting for CPQ is Default...

In Review ·Reported By 2 ·Updated 2019-02-18

Revenue Recognition fails on Order Activation and Invoice Posting

Salesforce Billing

Users can no longer create Revenue Schedules and Revenue Transactions after activating orders and/or posting invoices. This makes it impossible to do revenue recognition.

Fixed in version Billing 218.5 ·Reported By 33 ·Updated 2019-02-12

Payments can be unallocated twice

Salesforce Billing

Under certain circumstances, one can unallocate a payment twice from an invoice line resulting in a payment balance for twice the amount of the original payment and an invoice balance for twice the amount of the original invoice.

Fixed in version Billing 218.5 ·Reported By 1 ·Updated 2019-02-12

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