Salesforce Known Issues

Known Issues · Sales and Marketing

User gets an 'insufficient access rights on object id' error when transferring a record in Lightning Experience

Sales and Marketing , Lightning

NOTE: Please log a case with Salesforce Support referencing this KI to enable the permission REQUIRED for this fix to take affect. **Please note for Production instances this will be fixed once Spring '19 is rolled out. Please check trust.salesforce.com for the most up to date information. Users...

Fixed - Spring '19 Patch 5.0 ·Reported By 427 ·Updated 4 days ago

Inconsistent number of decimal places for certain fields in related list vs. detail page for QLI with "More Decimals on Price" enabled.

Sales and Marketing

When "More Decimals on Price" is enabled for an organization, Related list view of the Quote Line Item (QLI) show more than two decimals places for "Total Price" and "Subtotal" while the detail page for any entry in QLI only show these fields with two decimal places.

Scheduled - Summer '19 ·Reported By 1 ·Updated 2 days ago

Default error message always being thrown in Territory Management tree view regardless if there is a custom error message

Sales and Marketing , Sharing

Note: This article is about the original territory management feature. The original territory management feature is scheduled for retirement for all customers as of Summer ’20. After the feature is retired, users can’t access the original territory management feature and its underlying data. We encourage...

In Review ·Reported By 0 ·Updated 3 days ago

Microsoft Edge - Kanban drag and drop returns "You can't drop here" when dropping anywhere

Platform , Sales and Marketing , Lightning

It has been observed that dragging and dropping items in Kanban view no longer works in Microsoft Edge. When you drag and then release one of the items in Kanban, you either get an error "You can't drop here" or an error with the following technical details: Action failed: ui:dropzone$controller$handleDrop...

In Review ·Reported By 3 ·Updated 5 days ago

Discrepancy Between Sales Path and Report for Stage Duration

Sales and Marketing

There is a discrepancy Between Sales Path on an opportunity and the Report for Stage Duration. Currently it shows that the stage duration is 0.

Fixed - Spring '19 Patch 9.0 ·Reported By 0 ·Updated 7 days ago

Attempting to Access Forecast Settings Results in Error

Platform , Sales and Marketing

When attempting to enable Forecasts or access Forecast Settings (in Lightning or in Classic), some organizations may immediately encounter an error message ending with one of the following ErrorIds: 982148133 OR -1030516206

No Fix ·Reported By 2 ·Updated 9 days ago

Total Price field on existing Order Products changed to 0

Sales and Marketing , Spring 19

You might have observed that the Total Price field for order products was set to 0 on your existing records. Total Price on an order product should always be equal to UnitPrice * Quantity as dictated by this article: https://help.salesforce.com/articleView?id=orderproduct_fields.htm&type=5 ======= UPDATE...

Fixed - Spring '19 Patch 8.2 ·Reported By 14 ·Updated 12 days ago

User with View All on Accounts receives "Insufficient Privileges" message upon searching person accounts

Sales and Marketing , Search , Sharing

This behavior occurs in orgs where person accounts has been enabled and org wide defaults for accounts are set to private with contacts set to controlled by parent. When a user is assigned a profile that grants them "View All" on the account object but not on the contact object, they may intermittently...

In Review ·Reported By 13 ·Updated 13 days ago

Standard buttons fail to work - Browser JavaScript Console shows error: navWithToken is not defined at HTMLInputElement.onclick

Platform , Sales and Marketing , Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

Standard buttons in Salesforce will appear to do nothing when clicked. This includes Activate Order, Activate Contract, Convert Lead, Freeze User, Submit for Approval and others. This seems to be limited to organizations on the Spring '19 platform.

Fixed - Spring '19 Patch 6.0 ·Reported By 74 ·Updated 15 days ago

"Allow Email" option under Quote->Fields->Status isn't respected in SFX/Lightning

Sales and Marketing , Lightning

A Quote created with Status (for ex: Draft) where the "Allow Email" isn't checked, the button "Save and Send Email quote" is available, ideally it should be greyed out

Fixed - Spring '19 ·Reported By 21 ·Updated 15 days ago

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