Salesforce Known Issues

Known Issues · Sales and Marketing

Internal Server Error with Duplicate Matching rule filtering encrypted fields

Sales and Marketing , data.com

The customer may report that when use Platform Encryption & Duplicate Management with encrypted custom field, it generates the internal server error (example below). Error ID: 1552025370-12478 (983828907)

In Review ·Reported By 18 ·Updated 4 days ago

Einstein Insights Component Yielding Cannot read property 'length' of undefined

Sales and Marketing , Einstein Platform Services

When the Einstein Insights component is added to page layouts (such as the Account page layout), it is possible that it will throw an error of the form: TypeError: Cannot read property 'length' of undefined This will stall the page from loading and users may experience very long load times for those...

Release In Progress - Spring '20 Patch 13.0 ·Reported By 20 ·Updated 6 days ago

Link generated by Formula does not work correctly using "+" or "&"

Sales and Marketing , Service , Custom Objects , Sandbox , Lightning

Formula (Text) returns incorrect formula when multiple fields are referenced in combination with concactation ("+" or "&") Example Formula should generate 2 seperate hyperlinks in a field. Account Name + Opportunity Name The account name link can be used, but the opportunity name hyperlink tries...

In Review ·Reported By 4 ·Updated 6 days ago

User with Read permission on Account, Contact or Lead can link Twitter profile in Lightning

Sales and Marketing , Lightning

Depending on the org's sharing settings, a user with Read permission on Accounts, Contacts or Leads may be able to link or unlink Twitter profiles on those objects in Lightning.

In Review ·Reported By 0 ·Updated 6 days ago

Locked Lead records (Approval Process) prevents the Lead owner from viewing the record in Lightning if they have not viewed the record prior to lock

Sales and Marketing , Lightning

Locked Lead records (via an Approval Process) prevents the Lead owner from viewing the record in Lighting if they have not viewed the record prior to locking. This occurring because the “isUnreadByOwner” flag is not being cleared due to the locked status of the record.

In Review ·Reported By 31 ·Updated 7 days ago

In HVS, target records in a Wait step may not proceed to the next step

Sales and Marketing

In High Velocity Sales, target records in a Wait step of a Sales Cadence may not proceed to the next step when the wait time elapses. Note, this issue is intermittent and does not affect all Sales Cadences.

Scheduled - Summer '20 ·Reported By 2 ·Updated 7 days ago

Forecast managers in original territory management can't create or edit child territories

Sales and Marketing

In the original territory management feature, when the option for "Allow forecast managers to administer territories below them in the hierarchy" is selected, the forecast manager for a given territory should be able to create or edit child territories below the territories for which the user is the...

In Review ·Reported By 0 ·Updated 10 days ago

Converted Lead still shows in the Recent items in Global Search

Sales and Marketing , Search , Lightning

Converted leads are accessible via Recent items in Global Search.

In Review ·Reported By 16 ·Updated 11 days ago

Account ownership changes performed via Apex classes using API version 45.0 or above delete all AccountShare rows with RowCause = 'Team'

Apex , Sales and Marketing

Account ownership changes performed via Apex classes using API version 45.0 or above delete all AccountShare rows with RowCause = 'Team', but the AccountTeamMember records are kept.

In Review ·Reported By 0 ·Updated 12 days ago

Leads from 'LinkedIn Lead Gen' Stopped Coming into Salesforce

Sales and Marketing

Leads may stop coming into Salesforce via LinkedIn Lead Gen even though the Member has the necessary permissions set within their LinkedIn Account. This typically occurs when a single LinkedIn Account is being used for multiple environments.

In Review ·Reported By 20 ·Updated 14 days ago

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