Session Recording URL field is blank on session records

SOS

Intermittent issue with capturing SOS recording.

In Review ·Reported By 1 ·Updated 8 days ago

SOS session remains active after the Android visitor ends the call

SOS

SOS Android SDK is not setting the status of sessionIsActive to false when ending the session on the client.

In Review ·Reported By 0 ·Updated 2019-04-05

Android SOS SDK call stuck on masked field mode

Service Cloud Console , SOS

SOS Android remains in masked field mode when masked fields are used. Even when navigating away from the screen containing the masked field, agents and visitors are prevented from seeing each other over SOS.

In Review ·Reported By 0 ·Updated 2019-04-02

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