Salesforce Known Issues

Incorrect Auto-Activation Date for "Restrict Access to @AuraEnabled Apex Methods for Guest and Portal Users Based on User Profile" Critical Update

Portal , Sites , Communities

The auto-activation date for the critical update in Setup > Critical Updates is incorrectly shown as February 7, 2020 in Winter '20 orgs. The correct date is shown in Spring '20 orgs. The critical update has been postponed until Summer '20 but the date in the UI hasn't been updated for Winter '20 orgs....

Fixed - Spring '20 Patch 7.0 ·Reported By 7 ·Updated 2020-02-15

Scratch orgs are being created with Customer Portal enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15

Clicking "Continue Working" button on the session timeout popup window redirects to login when SSO is enabled

Chatter , Platform , Portal , Sites , Authentication , User Interface , , Service Cloud Console , Communities

While user is logged into Salesforce through the organizations Single Sign On the session will end based off of the session settings in the UI. After clicking the "Continue Working" button when timeout warning is displayed the user is being redirected to login page. Note:This is an intermittent...

No Fix ·Reported By 69 ·Updated 2019-09-20

Clicking on ‘Help & Training' prompts login page in custom domain enabled orgs

Portal , User Interface

Some customers have observed that their users are unable to access Help & Training without having to constantly login with their credentials. When they successfully login to Help & Training , they observe that any subsequent access to their own internal Salesforce Org throws a login screen. The issue...

No Fix ·Reported By 532 ·Updated 2019-08-29

Not all Contacts associated with Portal User records are copied over in Partial Copy Sandboxes

Portal , Sandbox

In certain circumstances, a subset of Contact records associated with Portal Users may not be copied over when creating or refreshing a Partial Copy Sandbox. This issue occurs when: - Records copied to the Sandbox (configured via the Sandbox Template) were created by Portal Users, resulting in...

In Review ·Reported By 8 ·Updated 2019-07-20

User not directed to the logout URL set in the Community Template when their session times out and are taken to

Portal , Communities

When using a Community template and the logout url is set within the settings the user is taken to the correct logout URL if logging out, but if the session ends the user is logged out where they are direct to The expectation is that either log out or session timeout the user should...

Fixed - Summer '19 ·Reported By 44 ·Updated 2019-06-15

Permission set assignment using APEX code fails when assigned to Community license users.

Apex , Portal , Sandbox , Communities , Summer 19

When a user who has community license is assigned a permission set using APEX, it will look like insertion of permission set succeeded, but checking through UI, the permission set is not assigned. And the users do not see any error on the screen but the screen freezes.

Fixed - Summer '19 Patch 5.0 ·Reported By 9 ·Updated 2019-05-22

Self-Service portal case attachment issue.


Super Users login to Self Service Portal. When they view a case they own and try to add File attachment, they get directed to "Insufficient Privileges" error page. Documentation does state that Super User can upload attachments. Enable Self-Service for Contacts and Person Accounts To...

Fixed - Spring '19 Patch 8.0 ·Reported By 22 ·Updated 2019-02-08

Do Not E-mail flag cleared by Salesforce Sync when "overwrite opt-out status" feature enable in the connector


The Do Not E-mail flag will be clear at the next sync with Salesforce if the Opt-Out field is not checked too when you enable the option that allows users to overwrite a prospect’s opt-out status.

Fixed ·Reported By 18 ·Updated 2019-01-07

Contact record may not be available to a portal user after merging two contacts

Apex , API , Portal , Communities

After merging two Contacts (Contact A - customer portal user and Contact B set as Master contact), the newly created Contact is not available to the portal user in SOQL query on Contact for an hour or two. Since it is not available, the code accessing the list of contacts results in an error. The issue...

Fixed - Spring '19 ·Reported By 1 ·Updated 2019-01-05

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