Clicking on ‘Help & Training' prompts login page in custom domain enabled orgs

Portal , User Interface

Some customers have observed that their users are unable to access Help & Training without having to constantly login with their credentials. When they successfully login to Help & Training , they observe that any subsequent access to their own internal Salesforce Org throws a login screen. The issue...

In Review ·Reported By 505 ·Updated 4 days ago

Clicking "Continue Working" button on the session timeout popup window redirects to login when SSO is enabled

Chatter , Platform , Portal , Sites , Authentication , User Interface , , Service Cloud Console , Communities

While user is logged into Salesforce through the organizations Single Sign On the session will end based off of the session settings in the UI. After clicking the "Continue Working" button when timeout warning is displayed the user is being redirected to login page. Note:This is an intermittent...

In Review ·Reported By 56 ·Updated 3 days ago

User not directed to the logout URL set in the Community Template when their session times out and are taken to

Portal , Communities

When using a Community template and the logout url is set within the settings the user is taken to the correct logout URL if logging out, but if the session ends the user is logged out where they are direct to The expectation is that either log out or session timeout the user should...

In Review ·Reported By 26 ·Updated Yesterday

Contact record may not be available to a portal user after merging two contacts

Apex , API , Portal , Communities

After merging two Contacts (Contact A - customer portal user and Contact B set as Master contact), the newly created Contact is not available to the portal user in SOQL query on Contact for an hour or two. Since it is not available, the code accessing the list of contacts results in an error. The issue...

Scheduled - Spring '19 ·Reported By 1 ·Updated 3 days ago

Do Not E-mail flag cleared by Salesforce Sync when "overwrite opt-out status" feature enable in the connector


The Do Not E-mail flag will be clear at the next sync with Salesforce if the Opt-Out field is not checked too when you enable the option that allows users to overwrite a prospect’s opt-out status.

In Review ·Reported By 2 ·Updated 4 days ago

External Users can run reports on custom objects when the OWD setting is "Public"

Analytics , Portal , Communities

External Users can run reports on custom objects when the Custom Object OWD sharing setting is "Public".

In Review ·Reported By 1 ·Updated 10 days ago

Global Header does not work on Content, Libraries, Reports, or Visualforce tab in communities


Unable to switch between communities when the user is in the Content tab / Libraries / Visualforce tab. Nothing happens on clicking in the black section in order to change to another community or to access the setup menu This only occurs when the community branding includes a header. Even using the...

In Review ·Reported By 27 ·Updated 24 days ago

Users are able to see contact records which they do not have access in Global Search results in Orgs

Portal , Communities

Portal Users are able to see contact records which they do not have access in Global Search results in Orgs where "Enabling Sharing Sets for Power Portal Users " perm is Turned On. This issue may also manifest as timeouts when performing sidebar or advanced search in portals: "Time limit exceeded Your...

Fixed - Winter '19 Patch 9.5 ·Reported By 14 ·Updated 25 days ago

Not all Contacts associated with Portal User records are copied over in Partial Copy Sandboxes

Portal , Sandbox

In certain circumstances, a subset of Contact records associated with Portal Users may not be copied over when creating or refreshing a Partial Copy Sandbox. This issue occurs when: - Records copied to the Sandbox (configured via the Sandbox Template) were created by Portal Users, resulting in...

In Review ·Reported By 6 ·Updated 27 days ago

HasEditAccess field on UserRecordAccessr returns Wrong Values for Partner Super Users

Apex , Portal , Sites , Winter 19

HasEditAccess field contains an incorrect value on the UserRecordAccess table in a scenario where the User should have edit access as per 'Communities Settings' > 'Enable Partner Super User Access' ref Ref

Fixed - Winter '19 Patch 8.3 ·Reported By 1 ·Updated 2018-10-14

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