Clicking on ‘Help & Training' prompts login page in custom domain enabled orgs

Portal , User Interface

Some customers have observed that their users are unable to access Help & Training without having to constantly login with their credentials. When they successfully login to Help & Training , they observe that any subsequent access to their own internal Salesforce Org throws a login screen. The issue...

In Review ·Reported By 499 ·Updated 4 days ago

User not directed to the logout URL set in the Community Template when their session times out and are taken to

Portal , Communities

When using a Community template and the logout url is set within the settings the user is taken to the correct logout URL if logging out, but if the session ends the user is logged out where they are direct to The expectation is that either log out or session timeout the user should...

In Review ·Reported By 13 ·Updated 5 days ago

"Review the Errors on This Page" message when sending email as Customer Community Plus User

Platform , Portal , Email Clients , Communities

When Customer Community Plus users navigate to a record in a Lightning-based community (such as Napili Customer Service), and they try to send an email from that record using the activity composer, they will be met with a generic 'review the errors on this page' message despite having all of the fields...

Fixed - Summer '18 Patch 1.0 ·Reported By 8 ·Updated 18 days ago

Clicking "Continue Working" button on the session timeout popup window redirects to login when SSO is enabled

Chatter , Platform , Portal , Sites , Authentication , User Interface , , Service Cloud Console , Communities

While user is logged into Salesforce through the organizations Single Sign On the session will end based off of the session settings in the UI. After clicking the "Continue Working" button when timeout warning is displayed the user is being redirected to login page. Note:This is an intermittent...

In Review ·Reported By 25 ·Updated 29 days ago

A customer portal user cannot update own custom object records unexpectedly


A customer portal user cannot update own custom object records when it's updated via APEX class of VF page from their Customer Potal page. Following error occurred: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Data Not Available The data you were trying to access could not be found. It...

In Review ·Reported By 35 ·Updated 2018-07-31

Not all Contacts associated with Portal User records are copied over in Partial Copy Sandboxes

Portal , Sandbox

In certain circumstances, a subset of Contact records associated with Portal Users may not be copied over when creating or refreshing a Partial Copy Sandbox. This issue occurs when: - Records copied to the Sandbox (configured via the Sandbox Template) were created by Portal Users, resulting in...

In Review ·Reported By 3 ·Updated 2018-07-27

Contact record may not be available to a portal user after merging two contacts

Apex , API , Portal , Communities

After merging two Contacts (Contact A - customer portal user and Contact B set as Master contact), the newly created Contact is not available to the portal user in SOQL query on Contact for an hour or two. Since it is not available, the code accessing the list of contacts results in an error. The issue...

In Review ·Reported By 1 ·Updated 2018-07-23

Portal role user without a role due to inactivating/saving/re-activating user

Portal , User Interface , Communities

You can end up with Portal Role users without roles if you edit and save inactive users. Please note this is related to the "Use person role for first user in community account" permission being enabled in the Sharing Settings

Release In Progress - Winter '19 ·Reported By 2 ·Updated 2018-07-17

Organization Permission to "Enable Sharing Sets for Power Portal Users" inadvertently removes access to report and dashboard folders for external user

Analytics , Portal , Sharing , Communities

If "Enable Sharing Sets for Power Portal Users" is enabled, external users lose access to report and dashboard folders within communities. Consequently, dashboards accessed in communities (with this feature enabled) will return a blank page (white screen).

Fixed - Summer '18 Patch 11.0 ·Reported By 13 ·Updated 2018-06-29

Global Header does not work on Content, Libraries, Reports, or Visualforce tab in communities


Unable to switch between communities when the user is in the Content tab / Libraries / Visualforce tab. Nothing happens on clicking in the black section in order to change to another community or to access the setup menu This only occurs when the community branding includes a header. Even using the...

In Review ·Reported By 26 ·Updated 2018-06-24

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