Salesforce Known Issues

Known Issues · Platform Encryption

New!Error is thrown when looking up email addresses from Email Action To field and selecting Account Contacts

Service , Platform Encryption , Lightning

Error is thrown in Lightning when looking up email addresses from Email Action 'To' field and selecting Account Contacts when Platform Encryption is enabled on Email field in contacts.

In Review ·Reported By 0 ·Updated Today

Encrypted Chatter Feed shows ciphertext when queried

Chatter , Platform Encryption

When the length of the feed post as a rich text area is longer than certain(1K), the data is stored in clob_data, but it's not handled as RTA due to lack of the magic character "\u0000" then the encrypted text leaks in API access.

In Review ·Reported By 2 ·Updated 4 days ago

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 63 ·Updated 7 days ago

Internal Server Error when doing SOQL query of formula field using an encrypted Date/Time field

Platform Encryption

When doing SOQL query of the formula field referring an encrypted field, it results in an internal server error of exception : common.exception.SfdcSqlException: ORA-00932: inconsistent datatypes: expected CHAR got DATE This issue can be seen in various ways depending on where SOQL query is used. An...

In Review ·Reported By 18 ·Updated 16 days ago

Mass encryption doesn't encrypt OpportunityLineItemSchedule entity

Platform Encryption

Both self-serve encryption through Encryption Statistics and Salesforce Support's mass encryption tool does not currently encrypt data for the OpportunityLineItemSchedule entity.

Scheduled - Summer '20 ·Reported By 0 ·Updated 18 days ago

Rotate deterministic tenant secret results in Invalid Exception error after deleting custom object which encrypted Name field

Platform Encryption

After deleting a custom object which has encrypted Name field, rotating the deterministic tenant secret results in internal server error due to "Could not find EntityInfo matching the provided entity Id (01Ixxxxxxxxxxxx)". This happens with the deterministic scheme.

Release In Progress - Spring '20 Patch 13.0 ·Reported By 1 ·Updated 25 days ago

Platform Encrypted formula field that references Person Account Email is displayed in ciphertext instead of cleartex in Lightning UI.

Platform Encryption

Formula fields referring to PersonEmail is displayed in ciphertext instead of cleartext in LEX. This causes the field to display what seems garbled text to end users. The issue only occurs when Person Account is enabled and creating a formula field before enabling encryption. The issue doesn't occur...

Scheduled - Summer '20 ·Reported By 0 ·Updated 27 days ago

Non-selective query exception when attempting to query the standard Name field with case-insensitive encryption and over 200,000 records

Platform Encryption

Querying the standard Name field on an object with over 200,000 records returns the following error when encrypted using case-insensitive encryption and included within a custom index: System.QueryException: Non-selective query against large object type (more than 200000 rows). Consider an indexed...

In Review ·Reported By 1 ·Updated 2020-02-26

Rotate tenant secret results in Invalid Exception error after deleting custom object which encrypted Name field

Platform Encryption

After deleting a custom object which has encrypted Name field, rotating a tenant secret results in internal server error due to "Could not find EntityInfo matching the provided entity Id (01Ixxxxxxxxxxxx)". This happens either Probabilistic or Deterministic schemes.

Fixed - Spring '20 Patch 1.0 ·Reported By 1 ·Updated 2020-02-24

Site.createExternalUser() creates a new Contact record even if a matching one exists only if Contact's Name and Email are encrypted

Sites , Platform Encryption

When Contact's Name and Email are encrypted via Platform Encryption, Site.createExternalUser() creates a new Contact record rather than attaching the new portal user to the contact record matching the provided user object's email address. When these fields are not encrypted the created portal user is...

Fixed - Spring '20 ·Reported By 12 ·Updated 2020-02-15

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