Known Issues · Platform Encryption

Error Intermittently Thrown When Attempting to Update or Delete Custom Records on Custom Objects within Lightning/Classic when Encryption is Applied

Platform Encryption , Spring 19

While working in lightning/classic with custom objects where encryption is applied users will intermittently receive an error when attempting to delete associated records.

In Review ·Reported By 4 ·Updated Today

Report Cross-Filter should not list encrypted field in selection

Platform Encryption , Spring 17

1. When a field is encrypted, it is not in the drop down list of add filter in report. This is expected. 2. When you add cross-filter in report, encrypted field is in the list. This is not expected. Result of report with encrypted field in cross filter is only records that haven't been encrypted(data...

No Fix ·Reported By 2 ·Updated 8 days ago

Processes with encrypted fields cannot be cloned if Platform Encryption has been disabled

Platform , Metadata , Sandbox , Process Builder , Platform Encryption , Lightning

An error will occur when trying to clone a process that references a field that was once encrypted using Platform Encryption. Error: Your org doesn't support encrypted fields in processes. Remove the reference to "myVariable_current.custom_fieldname__c". This occurs for Orgs that once had Platform...

In Review ·Reported By 4 ·Updated 9 days ago

Deterministic encryption cause Non-selective query exception when querying against Name fields

Apex , Platform Encryption

Deterministic encryption cause Non-selective query exception when querying against Name fields.

Fixed - Summer '19 ·Reported By 10 ·Updated 11 days ago

Custom Date/Time Fields on Custom Objects When Encrypted Display Metadata Values

Platform Encryption , Summer 19

In Summer 19 when using custom date/time fields on custom objects the field data values are not display and will instead display field metadata like the example below: java.util.GregorianCalendar[time=1557494563000,areFieldsSet=false,areAllFieldsSet=false,lenient=true,zone=sun.util.calendar.ZoneI...

Fixed - Summer '19 Patch 8.0 ·Reported By 1 ·Updated 11 days ago

Encryption is not Encrypting HTMLBody Data when Inline Images are Included

Platform Encryption , Spring 19

Platform encryption services are failing to encrypt HTMLBody data for records which contain inline images resulting in plaintext data at ingest.

Fixed - Summer '19 Patch 1.0 ·Reported By 0 ·Updated 11 days ago

Cipher text is shown on Company(Account) Name of Campaign Member when Contact.Name is not encrypted

Campaigns , Platform Encryption

Cipher text is shown on Company(Account) Name of Campaign Member when Contact.Name is not encrypted Actual Result e.g.) ?Axx0000005IzD5c/4tL8X5kILgbGL59pGeZjbexvtJLCgRgYszihm7sg=? Expected Result e.g.) acctW5826944

Fixed - Summer '19 ·Reported By 0 ·Updated 11 days ago

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 49 ·Updated 13 days ago

Platform Encryption causes filtered lookups to incorrectly display "<record> is no longer valid with your selections" message.

Platform Encryption

When the Name field of an entity has been encrypted with platform encryption, filtered lookup fields pointing to that entity can incorrectly display a "<record> is no longer valid with your selections" message. This message will be displayed when any field referenced in the lookup filter criteria...

In Review ·Reported By 3 ·Updated 13 days ago

SAML JIT retrurns error 18 for existing user when Contact.Email is encrypted

Authentication , Platform Encryption

SSO JIT Provisioning can fail to work when Encryption is enabled on Contact.Email field and is being passed in JIT Attributes

In Review ·Reported By 0 ·Updated 14 days ago

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