Salesforce Known Issues

Known Issues · Platform Encryption

Scratch orgs are being created with Customer Portal enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

Release In Progress - Spring '20 ·Reported By 3 ·Updated Yesterday

Platform Encryption causes filtered lookups to incorrectly display "<record> is no longer valid with your selections" message.

Platform Encryption

When the Name field of an entity has been encrypted with platform encryption, filtered lookup fields pointing to that entity can incorrectly display a "<record> is no longer valid with your selections" message. This message will be displayed when any field referenced in the lookup filter criteria...

No Fix ·Reported By 4 ·Updated 6 days ago

Lead to Patient Conversion Wizard will not load if Lead.Name field is encrypted.

Platform Encryption , Health Cloud

Lead to Patient Conversion Wizard will not work when Lead.Name field is encrypted.

No Fix ·Reported By 1 ·Updated 17 days ago

No data returns in report when Contact.Mailing address or Contact.Phone fields are encrypted (Deterministic) and used in report filter

Platform Encryption

After enabling Deterministic Encryption for the Contact Mailing address OR Contact.Phone fields, no data is returned on reports when that field is used in the report filter.

In Review ·Reported By 4 ·Updated 2019-12-10

Rotate tenant secret results in Invalid Exception error after deleting custom object which encrypted Name field

Platform Encryption

After deleting a custom object which has encrypted Name field, rotating a tenant secret results in internal server error due to "Could not find EntityInfo matching the provided entity Id (01Ixxxxxxxxxxxx)". This happens either Probabilistic or Deterministic schemes.

Release In Progress - Spring '20 Patch 1.0 ·Reported By 1 ·Updated 2019-12-05

List View on ios Salesforce App treated as Data Export by Transaction Security Policy

Apex , Platform Encryption , Listviews

If you have a Transaction Security Policy which blocks data export of objects, and you try to view the list view of that object on ios salesforce app, the policy will trigger and a blank page will return

No Fix ·Reported By 0 ·Updated 2019-12-04

Unable to Encrypt Relation Address on Email Message Relation via Case Insensitive Deterministic Encryption

Platform Encryption

When attempting to run estimate/sync on Email Message Relation for Relation Address using case insensitive deterministic encryption the estimation and sync will fail with no explanation email or UI error provided.

In Review ·Reported By 2 ·Updated 2019-11-25

Site.createExternalUser() creates a new Contact record even if a matching one exists only if Contact's Name and Email are encrypted

Sites , Platform Encryption

When Contact's Name and Email are encrypted via Platform Encryption, Site.createExternalUser() creates a new Contact record rather than attaching the new portal user to the contact record matching the provided user object's email address. When these fields are not encrypted the created portal user is...

Release In Progress - Spring '20 ·Reported By 12 ·Updated 2019-11-18

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 61 ·Updated 2019-11-13

'Hmm...something's not right' error when you refine Search results

Search , Platform Encryption , Lightning

When you perform a global Search for a specific option, then refine results, the following error is returned, if the refining field is encrypted with Deterministic Encryption: 'Hmm...something's not right Fields that have been encrypted with Deterministic Encryption are not able to be used to refine...

In Review ·Reported By 1 ·Updated 2019-11-13

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