Known Issues · Platform Encryption

Cipher text is shown on Company(Account) Name of Campaign Member when Contact.Name is not encrypted

Campaigns , Platform Encryption

Cipher text is shown on Company(Account) Name of Campaign Member when Contact.Name is not encrypted Actual Result e.g.) ?Axx0000005IzD5c/4tL8X5kILgbGL59pGeZjbexvtJLCgRgYszihm7sg=? Expected Result e.g.) acctW5826944

Scheduled - Summer '19 ·Reported By 0 ·Updated 6 days ago

Encryption Statistics page doesn't show all fields/Objects if they share the same field label

Platform Encryption

When you have multiple fields or objects using the same label Field Label API Name Test1 Test1__c Test1 Test2__c Test1 Test3__c Encryption Statistics will only show the first field/object from the set of fields with common label

Fixed - Spring '19 ·Reported By 4 ·Updated 8 days ago

Error "Your Account Has Been Disabled" When Attempting to Create a Tenant Secret Under BYOK

Platform Encryption , Winter 19

At times when an admin attempts to create a new tenant secret via BYOK they will get an error stating: Your Account Has Been Disabled This error is caused by a probabilistic or deterministic key having previously been generated by a user who is no longer active within the Salesforce org.

Fixed - Spring '19 ·Reported By 3 ·Updated 8 days ago

Enabling Deterministic Encryption and Unique (Case Sensitive) at same time on existing external ID field causes an error on save

Platform Encryption

Enable Deterministic Encryption and Unique(Case Sensitive) at same time on existing external ID field result in error in saving. The Error is “Deterministic encryption cannot be enabled. Make sure that the field is not marked Case - Insensitive or if the field is an external id make sure it is not marked...

Fixed - Spring '19 ·Reported By 2 ·Updated 8 days ago

Report Returning 0 Results When Report Filter is a Lookup to a Deterministically Encrypted Parent Field

Platform Encryption , Summer 18

When running reports using lookup fields as report filters that lookup to parent fields encrypted via deterministic encryption zero results are being returned even if their is an exact match.

Fixed - Spring '19 Patch 7.0 ·Reported By 4 ·Updated 15 days ago

Encryption Enablement on Contact.Name Pending because Flow filter on Contact First Name and last Name

Platform Encryption , Spring 18 , Winter 18

Affected to Winter '18 and Spring '18. Enable Contact.Name pending forever because Exception in validating process.

Scheduled - Summer '19 ·Reported By 1 ·Updated 16 days ago

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 43 ·Updated 17 days ago

SAML JIT retrurns error 18 for existing user when Contact.Email is encrypted

Authentication , Platform Encryption

SSO JIT Provisioning can fail to work when Encryption is enabled on Contact.Email field and is being passed in JIT Attributes

In Review ·Reported By 0 ·Updated 17 days ago

No data returns in report/SOQL when Contact.Mailing address fields are encrypted

Platform Encryption

After enabling Deterministic Encryption for the Contact Mailing address field, no data is returned on reports or SOQL queries when that field is used in the report filter.

In Review ·Reported By 2 ·Updated 26 days ago

Deterministic encryption cause Non-selective query exception when querying against Name fields

Apex , Platform Encryption

Deterministic encryption cause Non-selective query exception when querying against Name fields.

Scheduled - Summer '19 ·Reported By 8 ·Updated 30 days ago