Salesforce Known Issues

Known Issues · Platform Encryption

When an External Object uses an Indirect Lookup field to a Parent Entity who's name is encrypted, the resulting external data source search fails due

Platform Encryption , Spring 19

When an External Object uses an Indirect Lookup field (https://help.salesforce.com/articleView?id=external_object_indirect_lookup_relationships.htm) to a Parent Entity who's name is encrypted, the resulting external data source search fails due to incorrect parameters.

Fixed - Spring '19 Patch 18.0 ·Reported By 2 ·Updated 3 days ago

Internal Server Error when doing SOQL query of formula field using an encrypted Date/Time field

Platform Encryption

When doing SOQL query of the formula field referring an encrypted field, it results in an internal server error of exception : common.exception.SfdcSqlException: ORA-00932: inconsistent datatypes: expected CHAR got DATE This issue can be seen in various ways depending on where SOQL query is used. An...

In Review ·Reported By 15 ·Updated 4 days ago

Encryption is not Encrypting HTMLBody Data when Inline Images are Included

Platform Encryption , Spring 19

Platform encryption services are failing to encrypt HTMLBody data for records which contain inline images resulting in plaintext data at ingest.

Scheduled - Summer '19 Patch 1.0 ·Reported By 0 ·Updated 6 days ago

Deterministic encryption cause Non-selective query exception when querying against Name fields

Apex , Platform Encryption

Deterministic encryption cause Non-selective query exception when querying against Name fields.

Scheduled - Summer '19 ·Reported By 9 ·Updated 9 days ago

Report and List View Return Incorrect Result for Account Name When Case-Insensitive Deterministic Encryption is Enabled

Platform Encryption , Spring 19

When case insensitive deterministic encryption is applied to account name no results are returned in reports and list views when account name is used as a filter.

Scheduled - Summer '19 ·Reported By 0 ·Updated 25 days ago

Site.createExternalUser() creates a new Contact record even a matching one exists only if Contact's Name and Email are encrypted

Sites , Platform Encryption

When Contact's Name and Email are encrypted via Platform Encryption, Site.createExternalUser() creates a new Contact record rather than attaching the new portal user to the contact record matching the provided user object's email address. When these fields are not encrypted the created portal user is...

In Review ·Reported By 4 ·Updated 26 days ago

Einstein Objects Incorrectly Exposed in Encryption Statistics

Platform Encryption

Some customers utilizing platform encryption as well as Einstein services may notice three Einstein related objects in the encryption statistics tool. The three objects include the following: External Data Part (Field: Data Part) Dataset Export Part (Field: Data File) DatasetFile (Field: File)

No Fix ·Reported By 1 ·Updated 28 days ago

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 44 ·Updated 2019-03-18

Following Chatter Feeds in Account, Contact, Lead, and Opportunity Results in Record Name Values Being Showing in Ciphertext

Chatter , Platform Encryption , Spring 19

When following a record's Chatter feed on Account, Contact, Lead, and Opportunity the record name (i.e Account Name, Lead Name etc.) will show in Ciphertext in the following feed but the record name itself will be in plaintext.

Fixed - Spring '19 Patch 13.0 ·Reported By 1 ·Updated 2019-03-17

Encryption Enablement on Contact.Name Pending because Flow filter on Contact First Name and last Name

Platform Encryption , Spring 18 , Winter 18

Affected to Winter '18 and Spring '18. Enable Contact.Name pending forever because Exception in validating process.

Scheduled - Summer '19 ·Reported By 1 ·Updated 2019-03-01

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