Known Issues · Platform Encryption

New!Large Self-Service Background Encryption Jobs May Require Multiple Sync Attempts

Platform Encryption

If you have a lot of data in an entity, for example in Attachment—Content Body fields, the sync process breaks your request into batches and syncs them in sequence. However, sometimes we can’t encrypt all these batches at once. This is a service protection that helps Salesforce maintain functional network...

In Review ·Reported By 0 ·Updated Yesterday

Site.createExternalUser() creates a new Contact record even if a matching one exists only if Contact's Name and Email are encrypted

Sites , Platform Encryption

When Contact's Name and Email are encrypted via Platform Encryption, Site.createExternalUser() creates a new Contact record rather than attaching the new portal user to the contact record matching the provided user object's email address. When these fields are not encrypted the created portal user is...

In Review ·Reported By 11 ·Updated 3 days ago

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 54 ·Updated 7 days ago

Processes with encrypted fields cannot be cloned if Platform Encryption has been disabled

Platform , Metadata , Sandbox , Process Builder , Platform Encryption , Lightning

An error will occur when trying to clone a process that references a field that was once encrypted using Platform Encryption. Error: Your org doesn't support encrypted fields in processes. Remove the reference to "myVariable_current.custom_fieldname__c". This occurs for Orgs that once had Platform...

In Review ·Reported By 4 ·Updated 8 days ago

No data returns in report/SOQL when Contact.Mailing address fields are encrypted

Platform Encryption

After enabling Deterministic Encryption for the Contact Mailing address field, no data is returned on reports or SOQL queries when that field is used in the report filter.

In Review ·Reported By 3 ·Updated 2019-07-15

Internal Server Error when doing SOQL query of formula field using an encrypted Date/Time field

Platform Encryption

When doing SOQL query of the formula field referring an encrypted field, it results in an internal server error of exception : common.exception.SfdcSqlException: ORA-00932: inconsistent datatypes: expected CHAR got DATE This issue can be seen in various ways depending on where SOQL query is used. An...

In Review ·Reported By 17 ·Updated 2019-06-28

Platform Encryption causes filtered lookups to incorrectly display "<record> is no longer valid with your selections" message.

Platform Encryption

When the Name field of an entity has been encrypted with platform encryption, filtered lookup fields pointing to that entity can incorrectly display a "<record> is no longer valid with your selections" message. This message will be displayed when any field referenced in the lookup filter criteria...

In Review ·Reported By 4 ·Updated 2019-06-28

Error Intermittently Thrown When Attempting to Update or Delete Custom Records on Custom Objects within Lightning/Classic when Encryption is Applied

Platform Encryption , Spring 19

While working in lightning/classic with custom objects where encryption is applied users will intermittently receive an error when attempting to delete associated records.

In Review ·Reported By 4 ·Updated 2019-06-26

Report Cross-Filter should not list encrypted field in selection

Platform Encryption , Spring 17

1. When a field is encrypted, it is not in the drop down list of add filter in report. This is expected. 2. When you add cross-filter in report, encrypted field is in the list. This is not expected. Result of report with encrypted field in cross filter is only records that haven't been encrypted(data...

No Fix ·Reported By 2 ·Updated 2019-06-18

Deterministic encryption cause Non-selective query exception when querying against Name fields

Apex , Platform Encryption

Deterministic encryption cause Non-selective query exception when querying against Name fields.

Fixed - Summer '19 ·Reported By 10 ·Updated 2019-06-15

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