Known Issues · Platform Encryption
New!Large Self-Service Background Encryption Jobs May Require Multiple Sync Attempts
If you have a lot of data in an entity, for example in Attachment—Content Body fields, the sync process breaks your request into batches and syncs them in sequence. However, sometimes we can’t encrypt all these batches at once. This is a service protection that helps Salesforce maintain functional network...
In Review ·Reported By 0 ·Updated Yesterday
When Contact's Name and Email are encrypted via Platform Encryption, Site.createExternalUser() creates a new Contact record rather than attaching the new portal user to the contact record matching the provided user object's email address. When these fields are not encrypted the created portal user is...
In Review ·Reported By 11 ·Updated 3 days ago
Encrypting Fields Used in Report Filters Removes Filters from Reports
Activities , Performance , Authentication , Platform Encryption , Winter 17
Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...
In Review ·Reported By 54 ·Updated 7 days ago
Processes with encrypted fields cannot be cloned if Platform Encryption has been disabled
Platform , Metadata , Sandbox , Process Builder , Platform Encryption , Lightning
An error will occur when trying to clone a process that references a field that was once encrypted using Platform Encryption. Error: Your org doesn't support encrypted fields in processes. Remove the reference to "myVariable_current.custom_fieldname__c". This occurs for Orgs that once had Platform...
In Review ·Reported By 4 ·Updated 8 days ago
No data returns in report/SOQL when Contact.Mailing address fields are encrypted
After enabling Deterministic Encryption for the Contact Mailing address field, no data is returned on reports or SOQL queries when that field is used in the report filter.
In Review ·Reported By 3 ·Updated 2019-07-15
Internal Server Error when doing SOQL query of formula field using an encrypted Date/Time field
When doing SOQL query of the formula field referring an encrypted field, it results in an internal server error of exception : common.exception.SfdcSqlException: ORA-00932: inconsistent datatypes: expected CHAR got DATE This issue can be seen in various ways depending on where SOQL query is used. An...
In Review ·Reported By 17 ·Updated 2019-06-28
When the Name field of an entity has been encrypted with platform encryption, filtered lookup fields pointing to that entity can incorrectly display a "<record> is no longer valid with your selections" message. This message will be displayed when any field referenced in the lookup filter criteria...
In Review ·Reported By 4 ·Updated 2019-06-28
Platform Encryption , Spring 19
While working in lightning/classic with custom objects where encryption is applied users will intermittently receive an error when attempting to delete associated records.
In Review ·Reported By 4 ·Updated 2019-06-26
Report Cross-Filter should not list encrypted field in selection
Platform Encryption , Spring 17
1. When a field is encrypted, it is not in the drop down list of add filter in report. This is expected. 2. When you add cross-filter in report, encrypted field is in the list. This is not expected. Result of report with encrypted field in cross filter is only records that haven't been encrypted(data...
No Fix ·Reported By 2 ·Updated 2019-06-18
Deterministic encryption cause Non-selective query exception when querying against Name fields
Deterministic encryption cause Non-selective query exception when querying against Name fields.
Fixed - Summer '19 ·Reported By 10 ·Updated 2019-06-15
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