Known Issues · Platform Encryption

Site.createExternalUser() creates a new Contact record even if a matching one exists only if Contact's Name and Email are encrypted

Sites , Platform Encryption

When Contact's Name and Email are encrypted via Platform Encryption, Site.createExternalUser() creates a new Contact record rather than attaching the new portal user to the contact record matching the provided user object's email address. When these fields are not encrypted the created portal user is...

Scheduled - Spring '20 ·Reported By 12 ·Updated Yesterday

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 61 ·Updated 6 days ago

'Hmm...something's not right' error when you refine Search results

Search , Platform Encryption , Lightning

When you perform a global Search for a specific option, then refine results, the following error is returned, if the refining field is encrypted with Deterministic Encryption: 'Hmm...something's not right Fields that have been encrypted with Deterministic Encryption are not able to be used to refine...

In Review ·Reported By 1 ·Updated 6 days ago

SAML JIT retrurns error 18 for existing user when Contact.Email is encrypted

Authentication , Platform Encryption

SSO JIT Provisioning can fail to work when Encryption is enabled on Contact.Email field and is being passed in JIT Attributes

In Review ·Reported By 2 ·Updated 7 days ago

Records IDs not Being Emailed When Encryption Tool Generates Value Too Large for Column Errors

Platform Encryption

When the encryption tool encounters data within a field to encrypt that triggers a value too large for column error the affected record ID is not generated and emailed to the administrator for correction.

Scheduled - Spring '20 ·Reported By 1 ·Updated 7 days ago

Scratch orgs are being created with Customer Portal enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

Scheduled - Spring '20 ·Reported By 2 ·Updated 12 days ago

Lead to Patient Conversion Wizard will not load if Lead.Name field is encrypted.

Platform Encryption , Health Cloud

Lead to Patient Conversion Wizard will not work when Lead.Name field is encrypted.

In Review ·Reported By 1 ·Updated 13 days ago

Cipher Text Too Long Email Does Not Send for Custom Fields Post Sync

Platform Encryption

When admins attempt to encrypt fields where the total character limit would be exceeded with encryption applied the data is normally skipped over and an email at the end of the sync run is generated with record ID's for admins to review and correct. With custom fields this email is not being created...

In Review ·Reported By 0 ·Updated 22 days ago

List View on ios Salesforce App treated as Data Export by Transaction Security Policy

Apex , Platform Encryption , Listviews

If you have a Transaction Security Policy which blocks data export of objects, and you try to view the list view of that object on ios salesforce app, the policy will trigger and a blank page will return

In Review ·Reported By 0 ·Updated 28 days ago

Encrypted Date Fields with Field History Tracking Throwing an Error when the Field Data is Deleted and Saved

Platform Encryption , Winter 20

When an encrypted date field has field history tracking set in Winter 20 and the date is deleted and a save attempted an error will be thrown. Date data can be updated but with no data present at save errors occur.

Fixed - Winter '20 Patch 9.0 ·Reported By 17 ·Updated 2019-10-14

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