Salesforce Known Issues

Known Issues · Performance

Unable to copy text in LEX

Performance , Winter 17

Users using LEX with Chrome version 54 may experience issues selecting text on their records. As the users are unable to select the text they will not be able to copy and paste, however edit a record will allow you to select and copy the details.

In Review ·Reported By 69 ·Updated 3 days ago

Some pages may attempt to unexpectedly open in a separate browser tab in Safari

Performance , User Interface

Some Safari users may experience an issue with pop-up warnings when opening certain pages in Salesforce, such as managing Duplicate Rules in Setup. This is being caused by unexpected behavior related to the "Prevent cross-site tracking" feature.

No Fix ·Reported By 6 ·Updated 4 days ago

Bulk Upsert and Update of CaseComments don't work correctly

Apex , Performance , Platform , Developer Console

Upserting and Updating the CaseComment object methods gives error: QUERY_TIMEOUT, Your query request was running for too long. This happens for Lists of CaseComments upserting or updating in bulk. This occurs in test methods and outside test methods System.DmlException: Update failed. First...

In Review ·Reported By 20 ·Updated 8 days ago

'Login As user ' in lightning with lock session to domain invalidate session quickly

Performance , Authentication , Summer 17 , Lightning

SUMMARY: In Summer '17, if both a System Admin and their user are on Lightning, then the System Admin can encounter a forceful logout when attempting to use 'Login As' to the other Lightning user.

In Review ·Reported By 161 ·Updated 16 days ago

Records for custom objects sometimes load slowly (10-20 seconds)

Performance , Custom Objects

When loading records for a custom object, an unusual load time of 10-20 seconds. After contacting Salesforce Support, you have been advised that this is not due to standard tables within your custom object, but rather a default Oracle query within the Salesforce database.

In Review ·Reported By 54 ·Updated 2019-12-12

Flow (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) error - error goes away with a "Screen element" in between

Performance , Platform , Sharing , Flow , Process Builder

Flow (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) error - error goes away with a "Screen element" in between

In Review ·Reported By 7 ·Updated 2019-12-10

Delays seen in processing messages of some Time Based Workflows & Scheduled Actions in Process Builder

Performance , Workflow , Messaging , Flow , Process Builder

Salesforce is seeing some delays of over 40 minutes in the processing of time based workflows and scheduled actions in Process Builder which may cause stacking of workflows and delay in creation of records depending on the setup of the action.

Fixed - Winter '20 Patch 11.5 ·Reported By 5 ·Updated 2019-12-06

Delay opening Profiles in setup in orgs with a large amount of custom metadata (custom objects/fields/permissions/classes etc...)


When opening a profile in an org with a large amount of custom metadata, users may experience delays and/or timeouts. This occurs due to dependency checks running against the large number of custom objects/fields/permissions/classes etc... when the profile is loaded. For example if there are 1000+ apex...

In Review ·Reported By 7 ·Updated 2019-11-21

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 61 ·Updated 2019-11-13

Memory leak in in Lightning Console when using Chrome

Performance , Lightning

When using lightning console, an issue with a detached JavaScript function causes memory to leak when using the Chrome browser throughout the day.

Fixed - Winter '20 ·Reported By 89 ·Updated 2019-10-17

1 to 10 of 77 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.